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    • 2. IOutlineCompany ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummary
    • 3. Research MethodsResults & DiscussionProblems & SuggestionSummaryCompany ProfileCompany ProfileCompany ProfileThe World's Largest Chain of Fast Food RestaurantsFirst Restaurant in Shenzhen in 19901050 Chinese McDonald's restaurantsExpandingOver 60,000 EmployeesExpandingLocated in Huadu DistrictEstablished in 14th Jan, 2009Employed 32 CrewsCrewCrew TrainerTeam LeaderSwing ManagerSecond AssistantFirst AssistantRestaurant ManagerCrewCrew TrainerTeam LeaderSwing ManagerSecond AssistantFirst AssistantRestaurant Manager
    • 4. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResearch MethodsTelephoneE-mailOnline SurveyBooks from LibraryResearch Methods
    • 5. Maslow’s Hierarchy of NeedPhysical NeedsSafety NeedsSocial NeedsEsteem NeedsSelf-actualization NeedsFoodDrinkShelterSexual SatisfactionSecurity & Protection from HarmSelf-respectAutonomyAchievementStatusRecognitionAttentionAffectionBelongingnessAcceptanceFriendshipGrowthSelf-fulfillmentLow-order NeedsHigh-order Needs
    • 6. 3%--5%1%--5%Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResults & DiscussionResults & DiscussionSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentBasic SalaryGeneral Employees 7.5 yuan/hourTrainers 9.5 yuan/hourTeam Leaders 11.5 yuan/hourPart-time:Upper Limit of 100 hoursFull-time:More than 167 hoursRewardMonthly Service Star100 yuan100 yuanPR TestCrew1%--3%1%--3%Crew Trainer1%--5%Team Leader3%--5%Overtime WageMore than 167 Hours1.5 Times1.5 TimesWork More Earn MoreWelfareOn Work 50%Off Work 75%FoodDrinkShelterWork More, Get MoreEvaluation Of Performance
    • 7. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResults & DiscussionResults & DiscussionSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSafe Operation EnvironmentReasonable Working ScheduleRounded Work Injury Insurance SystemI want to work on Monday .Fine, we will consider your opinion.I want to ask for a leave tomorrow.Ok, I will write it down on the message book.AD&DAccidental Death & Dismemberment Insurance2 Times the Basic Salary
    • 8. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResults & DiscussionResults & DiscussionSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentStaff MeetingsStaff CompetitionsStaff Birthday PartiesStaff AssembiliesTwice a YearManagerA Sense of Belonging & AcceptanceFriendshipIntimacyFamily
    • 9. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResults & DiscussionResults & DiscussionSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentMonthly Service Star100 yuan100 yuanCrew TrainerCrewCrew TrainerTeam LeaderSwing ManagerSecond AssistanceFirst AssistanceRestaurant ManagerCrewCrew TrainerTeam LeaderSwing ManagerSecond AssistanceFirst AssistanceRestaurant ManagerCrewCrew TrainerTeam Leader... ...Self-respectAutonomyAchievementDevoting to JobsBring Benefit to The Company
    • 10. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryResults & DiscussionResults & DiscussionSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentSalary & RewardInsurance & ProtectionStaff ActivitiesPromotionTraining & Career DevelopmentBasic Crew Training SystemManagement Development ProgramManagement Development ProgramSwing ManagerBasic Operation CourseBasic Management CourseIntermediate Operation CourseRegional Equipment CourseAssistant ManagerHamburger UniversityAdvanced Operations Course11Communication SkillInterpersonal SkillHuman Relation SkillGoal SettingDiversify ManagementTeam BuildingEmployee DevelopmentTraining SystemCareer Development SystemVertical DevelopmentHorizontal DevelopmentVertical DevelopmentCrew TrainerTeam LeaderSwing ManagerSecond AssistantFirst AssistantRestaurant ManagerHorizontal DevelopmentGrowthAchieving One’s PotentialSelf-fulfillment??KnowledgeSkills
    • 11. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryProblems & SuggestionProblems & SuggestionProblemsSuggestionProblemsSuggestionLow WageInelastic Wage AllocationLowest Level of Wage7.5 yuan/hourThe Amount of Minimum Wage Guarantee SystemLow LoyaltyDifferent TurnoverSame WageLow MoralMost Effective Motivation
    • 12. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummaryProblems & SuggestionProblems & SuggestionProblemsSuggestionProblemsSuggestionBasic SalaryCommissionBonusTotal SalaryBonusPerformance Appraisal Objective Management
    • 13. Company ProfileResearch MethodsResults & DiscussionProblems & SuggestionSummarySummarySummaryCompany ProfileResearch MethodsResults & DiscussionProblems & Suggestion
    • 14. Thank You for Your Attention““