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1. CHAPTER 4 Order Processing and Information Systems2. Total Order Cycle: A Customer's PerspectiveKey: 1. Order preparation and transmittal 1 days 2. O

1. CHAPTER 17 Measuring and Selling the Value of Logistics2. Options for Measuring ValueCustomer satisfaction Customer value-added (CVA) Total cost analysis Profit

1. CHAPTER 7 Managing Materials Flow2. Materials Management ActivitiesAnticipating materials requirements Sourcing and obtaining materials Introducing materials in

1. CHAPTER 3 Customer Service2. Cost trade-offs in Marketing and LogisticsProductOrder processing and information costs Inventory carrying costs Place/customer

1. CHAPTER 13 Global Logistics2. Comparison of Domestic and International LogisticsCost Transport mode Inventories Agents Financial risk Cargo risk Government age

1. CHAPTER 18 Measuring and Selling the Value of Logistics2. Formulate a strategic logistics planDetermine supply chain structure alternatives and evaluateSelect

1. CHAPTER 6 Inventory Management2. Purposes of InventoryEnables the firm to achieve economics of scale Balances supply and demand Enables specialization in manufa

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1. Executive Human Resource ProgramThe Promise of Performance Management Hay Group Boston 10109-9271-HAYG Lemaire2. The Current Challenge of Performance Managem

1. CHAPTER 15 Organizing for Effective Logistics2. Traditional Logistics ManagementSales service Channels of distribution Product returns and warrantiesManufactu

1. CHAPTER 14 Global Logistics Strategies2. The Global Logistics Management ProcessaEnvironmental analysis1. What are the unique characteristics of each national

1. JAMES R. STOCK  DOUGLAS M. LAMBERTSTRATEGIC LOGISTICS MANAGEMENTFOURTH EDITION2. CHAPTER 1 Logistics’ Role in the Economy and the Organization<

1. 110100101 1001011001100100101 1001101100110110011001 10011100011010011001001 100110011001100101101 10110011001101001 100101001Hewlett-Packard Company Joseph Chiew Customer Relations

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1. CHAPTER 2 Supply Chain Management2. Supply Chain ManagementThe integration of key business processes from end user through original suppliers, that provides pro

1. CHAPTER 16 Financial Control of Logistics Performance2. Questions Accounting System Must be Capable of AnsweringHow do logistics costs affect contribution by p

1. CHAPTER 9 Decision Strategies in Transportation2. Areas in the Supply Chain Affected by TransportationSource: Adapted from The Emergence of Third Party Logisti

1. CHAPTER 12 Procurement2. Four Buying SituationsRoutine order Procedural problem Performance problem Political problem3. Cost trade-offs to

9001：2000與經營管理1 2. ISO 9001：2000新標準 新衝擊：所有行業皆可運用，展現絕對優勢。 可以與現行之各項管理標準充分有效結合，推行、驗證、維護都很方便。 管理系統全面走向簡捷、實用、完全效益的導向。

1. 海尔管理藏经阁 2. 海尔源头论 如果把企业比作一条河，每一个员工都应是这条大河的源头，员工的积极性应该像喷泉一样喷涌而出，而不是靠压出或抽出来。小河是市场、用户。员工有活力，必然会生产