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Competitors Frequency of maintenance 49. 目标 Financial Health Customer Relationship High Quality Employee Satisfaction

Quality of Work Life(QWL) Housekeeping (5S) Safety,Health & Environment Social, Sports & Recreation Corporate

研究课题：问题焦点 a. Aluminum: Is It Hazardous to Your Health? b. Noise: Good? Bad? Maybe Both? c. Manure: Friend

Competitors Frequency of maintenance 49. 目标 Financial Health Customer Relationship High Quality Employee Satisfaction

Quality of Work Life(QWL) Housekeeping (5S) Safety,Health & Environment Social, Sports & Recreation Corporate

mall 2000. 12 Samsung Shinsegae 21 Shopping Mall(Health) 2001. 03 建立Samsung Shinsegae EDI Van System 主要业绩2

獎勵各階層的員工持續獎勵員工新意見的誘因報酬（出處:Koch, J.. 2000. Alterra Health Care’s Fast Track to Results. HBS Balanced scorecard

健康度假胜地。 高尔夫 距球场约30 分钟车程 Chiva-Som International Health Resort泰国Chiva-som是国际性的健康度假目的地疗养管理模式 康复管理模式 52.

２００亿美元，几乎占美国年药品零售额的１／５ 批发领域则由Mckesson和Cardinal Health两大公司主导,前四名占有全美医药批发商销售总额85%的比重美国药品批发商平均毛利率为4%,但平均费用率不到3%