1389国开电科理英语4历年期末考试(第三题阅读判断题)题库
(分学期版)
2021年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other＇s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort
[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building
[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat
[答案]F
29Ice breaking motivates team members to compete with each other
[答案]F
30A good teamwork culture enables individuals to make more efforts together
[答案]T
2021年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2020年9月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
2020年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
2020年1月试题答案
三阅读理解(题4分40分)
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2019年7月试题答案
三阅读理解(题4分40分)
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
Nokia executives attempted to explain its fall from the top of the smart phone pyramid
with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smart phone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managers engineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇s top managers had a terrifying reputation Some members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn＇t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that
you can get resources by promising something earlier or promising a lot It＇s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
26Nokia lost the smart phone battle because its technology is not as good as that of Apple
[答案]F
27Nokia＇s middle managers were frank to tell the truth but the top ones didn＇t listen to them
[答案]F
28Nokia＇s top managers were too moody to hear anything good but harsh
[答案]T
29Middle managers in Nokia delivered results more than they promised earlier
[答案]F
30Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth
[答案]T
2019年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：
(1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
(2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
(3)Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
(4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a real
substantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
(5)Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2018年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive
edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
2018年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed
solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3 choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
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(分学期版)
2021年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other＇s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort
[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building
[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat
[答案]F
29Ice breaking motivates team members to compete with each other
[答案]F
30A good teamwork culture enables individuals to make more efforts together
[答案]T
2021年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2020年9月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
2020年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
2020年1月试题答案
三阅读理解(题4分40分)
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2019年7月试题答案
三阅读理解(题4分40分)
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
Nokia executives attempted to explain its fall from the top of the smart phone pyramid
with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smart phone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managers engineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇s top managers had a terrifying reputation Some members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn＇t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that
you can get resources by promising something earlier or promising a lot It＇s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
26Nokia lost the smart phone battle because its technology is not as good as that of Apple
[答案]F
27Nokia＇s middle managers were frank to tell the truth but the top ones didn＇t listen to them
[答案]F
28Nokia＇s top managers were too moody to hear anything good but harsh
[答案]T
29Middle managers in Nokia delivered results more than they promised earlier
[答案]F
30Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth
[答案]T
2019年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：
(1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
(2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
(3)Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
(4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a real
substantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
(5)Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
2018年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive
edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
2018年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed
solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3 choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
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