1389国开电科理英语4历年期末考试(第三题阅读选择题题库
(排序考试版)
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[短文]A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn＇t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room[部资料]
In the center of the room was a big box of balloons that hadn＇t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus：We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
操作提示：通题目拉选项框选择正确答案
1This team building event was aimed at_________
[答案]making the team members know how to share information or solutions and cooperate with each other
2This event was held in_________
[答案]a selfservice restaurant
3About how many team members were out of the second round of the activity？
[答案]5
4Which statement below is correct？
[答案]In the third roundeverybody had their own balloon with help from others within 2 minutes
5What was the event going to teach these employees？
[答案]Sharing and cooperating with other team members is more efficient when they are working together
[短文]Have you noticed the courage buried in the word encourage？To create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that[部资料]
Put innovation at the heart of strategy and persist it in every messageThink of innovation strategy as a pyramid：big bets at the top a few projects in development in the middle and a broad base of continuous improvements lasting contributions and earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselected selforganized projects might even result in a blockbuster product or line of businessFor 3M it was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovation Gillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragement they can find the courage to try fail redo and try again
操作提示：通题目拉选项框选择正确答案
1What is necessary in creating innovation culture？
[答案]courage
2How does 3M create its innovation culture？
[答案]define jobs around innovation
3The word prerequisite in Make it a job prerequisite means_______
[答案]required as a prior condition
4How does Gillette create its innovation culture？
[答案]Recognize innovation in every part of the company
5The formation from idea to innovation needs_______
[答案]support and cooperation
[短文]HOW TO HANDLE A BAD PERFORMANCE REVIEW[部资料]
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it＇s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions：
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It＇s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don＇t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示：通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review？
[答案]Stay calm and listen carefully
2What should you do after you are given a bad performance review？
[答案]Learn from the review
3What should you do if you do not agree with the bad performance review？
[答案]Make a written statement on your own behalf if it is allowed
4How do you improve a bad performance review？
[答案]Understand the established performance standards
5Why should we understand the cause of a bad performance review？
[答案]Because it encourages and motivates the worker to do better
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年1月试题]
Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年1月试题]
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels Don’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schange Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年1月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexisting skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[部资料]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
操作提示：通题目拉选项框选择正确答案
1Enterprises carry out downsizingreorganizing and cutting costs in order to_______
[答案]survive
2No industry is exempt means_______
[答案]No industry is an exception
3The following questions are often discussed among scholars EXCEPT_______
[答案]How can productivity be increased
4How many suggestions does the author put forward？
[答案]6
5From the passagewe know that Robin Sharma is_______
[答案]an expert on leadershipand personal success
[短文]In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielleet Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950＇smanagement textbooks began to incorporate some of a Fayol＇s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students[2018年7月试题]
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
21What is the main idea of this passage？
[答案]To introduce five distinct functions of managing proposed by Fayol
22What are the influence of Fayol＇s book Administration Industrielle et Generale？
[答案]It is still great effect on current management courses
23Which step of managing refers to bring staff together and tell them what to do？
[答案]Organizing
24Which item in Chinese below has not mentioned as things needed to take care for people management？
[答案]住房公积金
25In the step of_________managers need to find out obstacles in the course of achieving company＇s objectives and goals
[答案]controlling
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2020年9月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2018年1月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[部资料]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe＇re going to advanceback to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
3What is Chinese whispers？
[答案]A game to pass message around in a whisper
4Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
5According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide bowling alleysfree haircutsgym membershipsand shuttles to and from workThe company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simple：creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that＇s what＇s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示：通题目拉选项框选择正确答案
1How would you describe Google？
[答案]Large global enterprises
2Which one does NOT belong to the methods that Google motivate its employees？
[答案]Promoting the employee who has more influence on Google the higher job position
3Who founded Google？
[答案]Larry Page and Sergey Brin
4If you are a normal employee of Googlewhat could you do EXCEPT？
[答案]Only work for the project you choose
5What is Google＇s secret to success？
[答案]Valuing the happiness of its employees as much as innovating good products
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[短文]A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn＇t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room[部资料]
In the center of the room was a big box of balloons that hadn＇t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus：We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
操作提示：通题目拉选项框选择正确答案
1This team building event was aimed at_________
[答案]making the team members know how to share information or solutions and cooperate with each other
2This event was held in_________
[答案]a selfservice restaurant
3About how many team members were out of the second round of the activity？
[答案]5
4Which statement below is correct？
[答案]In the third roundeverybody had their own balloon with help from others within 2 minutes
5What was the event going to teach these employees？
[答案]Sharing and cooperating with other team members is more efficient when they are working together
[短文]Have you noticed the courage buried in the word encourage？To create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that[部资料]
Put innovation at the heart of strategy and persist it in every messageThink of innovation strategy as a pyramid：big bets at the top a few projects in development in the middle and a broad base of continuous improvements lasting contributions and earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselected selforganized projects might even result in a blockbuster product or line of businessFor 3M it was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovation Gillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragement they can find the courage to try fail redo and try again
操作提示：通题目拉选项框选择正确答案
1What is necessary in creating innovation culture？
[答案]courage
2How does 3M create its innovation culture？
[答案]define jobs around innovation
3The word prerequisite in Make it a job prerequisite means_______
[答案]required as a prior condition
4How does Gillette create its innovation culture？
[答案]Recognize innovation in every part of the company
5The formation from idea to innovation needs_______
[答案]support and cooperation
[短文]HOW TO HANDLE A BAD PERFORMANCE REVIEW[部资料]
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it＇s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions：
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It＇s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don＇t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示：通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review？
[答案]Stay calm and listen carefully
2What should you do after you are given a bad performance review？
[答案]Learn from the review
3What should you do if you do not agree with the bad performance review？
[答案]Make a written statement on your own behalf if it is allowed
4How do you improve a bad performance review？
[答案]Understand the established performance standards
5Why should we understand the cause of a bad performance review？
[答案]Because it encourages and motivates the worker to do better
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年1月试题]
Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年1月试题]
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels Don’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schange Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年1月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexisting skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[部资料]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
操作提示：通题目拉选项框选择正确答案
1Enterprises carry out downsizingreorganizing and cutting costs in order to_______
[答案]survive
2No industry is exempt means_______
[答案]No industry is an exception
3The following questions are often discussed among scholars EXCEPT_______
[答案]How can productivity be increased
4How many suggestions does the author put forward？
[答案]6
5From the passagewe know that Robin Sharma is_______
[答案]an expert on leadershipand personal success
[短文]In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielleet Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950＇smanagement textbooks began to incorporate some of a Fayol＇s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students[2018年7月试题]
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
21What is the main idea of this passage？
[答案]To introduce five distinct functions of managing proposed by Fayol
22What are the influence of Fayol＇s book Administration Industrielle et Generale？
[答案]It is still great effect on current management courses
23Which step of managing refers to bring staff together and tell them what to do？
[答案]Organizing
24Which item in Chinese below has not mentioned as things needed to take care for people management？
[答案]住房公积金
25In the step of_________managers need to find out obstacles in the course of achieving company＇s objectives and goals
[答案]controlling
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2020年9月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2018年1月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[部资料]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe＇re going to advanceback to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
3What is Chinese whispers？
[答案]A game to pass message around in a whisper
4Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
5According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
[短文]Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide bowling alleysfree haircutsgym membershipsand shuttles to and from workThe company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simple：creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that＇s what＇s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示：通题目拉选项框选择正确答案
1How would you describe Google？
[答案]Large global enterprises
2Which one does NOT belong to the methods that Google motivate its employees？
[答案]Promoting the employee who has more influence on Google the higher job position
3Who founded Google？
[答案]Larry Page and Sergey Brin
4If you are a normal employee of Googlewhat could you do EXCEPT？
[答案]Only work for the project you choose
5What is Google＇s secret to success？
[答案]Valuing the happiness of its employees as much as innovating good products
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