63. Define phase——所用工具及工作输出成本质量分析
客户心声VOC分析
流程分析
数据分析
因果分析
Project charter
64. Define phase——Project charterProject charter
对项目进行描述,明确项目实施目的、改善对
象、改进目标、项目成员、项目计划等
所用工具——project charter
status sheet
最终输出——project charter(需要进行适时刷
新,如项目进行过程中有变动可以适时对project
charter进行修改)
65. Project no.Project Start Date:Planned End Date: Project Title Project StatementCTQ & Measurement & Current Situation Goal Statement Forecast Business Impact Project Scope Project Team ResourcesNameDepartmentResponsibilitySignature / Date
Project Sponsor Project Leader Project member Project PlanStart DateEstimated / Actual Completion DateMajor ActionsDeliverables