21. “Nuts and Bolts” of a Process MapWhat triggers the process?OPERATORSif “no”PROCESS FLOWWho triggers theprocess?Who/what arethe process operators?What are the keyproblems or disconnectsin the process?Where are decisionsmade?Dotted lines indicateautomated workflowWhat majorworksteps occur in the process?Which steps areautomated/systemssupport the process?ssif “yes”