STANDARD OPERATING PROCEDURE
标准操作程序
UNIFORM CLEANING AND MAINTENANCE
制服清洁维护
Task Number
务号：
LI0003
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
It is important that all employees are well dressed and their uniforms are clean well maintained and personal grooming standards are in place
员工衣着体干净形象标准位重
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务客重？
Answers
回答：
1 I understand that my Uniform must be clean and well maintained知道制服必须干净保存
2 I understand that I have to take the responsibility for my Uniform知道必须保制服
3 I can show my professionalism体现专业水准
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
步骤
做标准
培训问题
1) Uniform cleaning
制服清洗
Staff have to exchange their uniform at the Uniform Room one for one on a clean for dirty basis
员工制服房换制服接
The Uniform Attendant upon receiving the soiled uniform will sort them into 4 carts under kitchen uniform light colored dark colored and items for dryclean
制服房员工收干净制服分4类：厨房员工制服浅色制服深色制服干洗制服
At 1000 AM and 400 PM daily the Uniform
Attendant must send the soiled uniforms to the Laundry for processing
天早10点午4点制服房员工须脏制服送洗衣房熨烫
Where can I change my Uniform
什方换制服？
How do I have to separate the Uniform
样制服分类？
When do I have to send the Uniform to the Laundry
什时候制服送洗衣房？
2) Uniform Inspection
检查制服
When the clean uniforms are returned from the Laundry the Uniform Attendant is to check on the following zips buttons stains skirt or trouser hems etc
干净制服洗衣房送回制服房员工检查部件：拉链纽扣污点裙子裤边
What do I have to check
需检查什？
What am I doing when something is missing
东西丢失该做？
3) Uniform Repair Book
制服修补记录
If staff uniforms requires repairmending the
staff members concerned must write the request
clearly in the Uniform Repair Book which is
placed at the Linen Room counter
果员工制服需修补相关员工需求清楚填写放布草房柜台制服修补记录中
When handing in the soiled uniform inform the
Uniform Attendant about the problem
脏制服送时立通知制服房员工
What do I have to do when my Uniform is damaged
制服损坏该办？
What does the employee need to tell you
员工需告诉什？
4) SewingMendingRewash
缝补修补重洗
Uniform Attendant to check the repair book daily at the end of the shift and follow up on staff requests
制服房员工天轮班前检查制服修补记录执行客求
Uniform Attendant to send stained uniforms to
laundry for rewash
制服房员工脏洗衣送洗衣房重洗
If a uniform is beyond mending the Uniform
Attendant is to report this to the Executive
What do I have to do with the repair book
处理修补记录？
When does the Uniform need to be rewashed
制服什时候需重洗？
When does a Uniform need to be replaced
制服什时候需换？
Who can do that
谁做？
Housekeeper and get approval for the uniform
to be replaced
果制服修补制服房员工须报告行政否更换制服
Summary questions：
问题概况：
1 What is important about Uniform cleaning制服清洗重问题什？
2 Why does a Uniform need to be inspected什制服需检查？
3 What is written in the Uniform repair book制服修补记录需填写什容？
4 Who repairs the Uniform谁修补制服？
5 What happens if the Uniform can not be repaired anymore果制服修补该办？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
UNIFORM CLEANING AND MAINTENANCE
制服清洁维护
Task Number
务号：
LI0003
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
It is important that all employees are well dressed and their uniforms are clean well maintained and personal grooming standards are in place
员工衣着体干净形象标准位重
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务客重？
Answers
回答：
1 I understand that my Uniform must be clean and well maintained知道制服必须干净保存
2 I understand that I have to take the responsibility for my Uniform知道必须保制服
3 I can show my professionalism体现专业水准
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
步骤
做标准
培训问题
1) Uniform cleaning
制服清洗
Staff have to exchange their uniform at the Uniform Room one for one on a clean for dirty basis
员工制服房换制服接
The Uniform Attendant upon receiving the soiled uniform will sort them into 4 carts under kitchen uniform light colored dark colored and items for dryclean
制服房员工收干净制服分4类：厨房员工制服浅色制服深色制服干洗制服
At 1000 AM and 400 PM daily the Uniform
Attendant must send the soiled uniforms to the Laundry for processing
天早10点午4点制服房员工须脏制服送洗衣房熨烫
Where can I change my Uniform
什方换制服？
How do I have to separate the Uniform
样制服分类？
When do I have to send the Uniform to the Laundry
什时候制服送洗衣房？
2) Uniform Inspection
检查制服
When the clean uniforms are returned from the Laundry the Uniform Attendant is to check on the following zips buttons stains skirt or trouser hems etc
干净制服洗衣房送回制服房员工检查部件：拉链纽扣污点裙子裤边
What do I have to check
需检查什？
What am I doing when something is missing
东西丢失该做？
3) Uniform Repair Book
制服修补记录
If staff uniforms requires repairmending the
staff members concerned must write the request
clearly in the Uniform Repair Book which is
placed at the Linen Room counter
果员工制服需修补相关员工需求清楚填写放布草房柜台制服修补记录中
When handing in the soiled uniform inform the
Uniform Attendant about the problem
脏制服送时立通知制服房员工
What do I have to do when my Uniform is damaged
制服损坏该办？
What does the employee need to tell you
员工需告诉什？
4) SewingMendingRewash
缝补修补重洗
Uniform Attendant to check the repair book daily at the end of the shift and follow up on staff requests
制服房员工天轮班前检查制服修补记录执行客求
Uniform Attendant to send stained uniforms to
laundry for rewash
制服房员工脏洗衣送洗衣房重洗
If a uniform is beyond mending the Uniform
Attendant is to report this to the Executive
What do I have to do with the repair book
处理修补记录？
When does the Uniform need to be rewashed
制服什时候需重洗？
When does a Uniform need to be replaced
制服什时候需换？
Who can do that
谁做？
Housekeeper and get approval for the uniform
to be replaced
果制服修补制服房员工须报告行政否更换制服
Summary questions：
问题概况：
1 What is important about Uniform cleaning制服清洗重问题什？
2 Why does a Uniform need to be inspected什制服需检查？
3 What is written in the Uniform repair book制服修补记录需填写什容？
4 Who repairs the Uniform谁修补制服？
5 What happens if the Uniform can not be repaired anymore果制服修补该办？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
