沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Sales Administration
务 办公室行政理
Code序号 OHSMRMA101
Objectives At the end of this session each trainee will be able to ensure that the
Sales Office has the basic facilities to perform its functions
目 课程介绍学员够确保销售部办公室基础设施正常运
行
Standard Follow up S&P
标准 参标准程序
Resources Whiteboard File Flipchart LCD
培训器材 白板翻转展示板 LCD
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice Break
破僵局
Introduction
介绍
Lecture
讲解
Suppose in the office your account file just put on the table your report also put on your desk dishevelment when your boss asked some information for him you really could not report to him at once your boss maybe asked you why your filing system is so disorderly what did you do every day
请学员设想办公室客户档案放桌销售报告杂乱放面老板问信息时真马出老板许会问什档案整理样乱天做什?
That time what do we need 时候需:
Sales Administration (show objective of this session)
办公室行政理(展示课程题)
WFIM
中获什?
Effective and affective easy to work
高效快速便工作
This session should be divided two parts
介绍课程分两部分
What is sales administration 什销售部行政理?
What is sales administration including 包括容?
What is Sales Administration ( the definition will be written on the flipchart)
5 minutes
5 minutes
Explanation and Demonstration
解释展示
Buzz Group
集体讨
Exercise
练
Summary
总结
什办公室行政理?( 概念事先写翻转展示板)
The sales administration is review in an objective and comprehensive manner (Flip chart 1 )
办公室行政理目标理综合行
Show steps on prepared flipchart explain reason for each step 程序事先写准备白板纸逐条讲解
( ask all trainees focus on some special points)
求学员集中特殊点
what is sales administration including
( all answers will be written on the flipchart and correct)
办公室行政理包括容?
容写白板然选择正确答案(Flip chart 2)
Reader Files 读者档案—
Trace systems 进系统:
Function Book 功厅预订
Contracts and proposal 合协议书
Lost business reports 丢失生意
Slide and picture library 幻灯片片储藏
Ask trainees to comment and question on each step
询问学员否问题 然提问步骤
Review key points 回顾点
Delivery handouts 分发资料
20 minutes
15 minutes
10 minutes
5 minutes
Total 60 minutes
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