THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task End of Shift Procedures Morning Shift Procedure
务 班程序 早班程序
Code序号 RMRESA010 RMRESA020
Objectives： At the end of this session Reservation Sales associates will be able to ensure proper procedures will be followed during the end of each shift and morning shift
目 课程结束时候预订部销售文员应清知道班班
正确程序
Standard ： Reservation Sales associates will be responsible to ensure all reports are prepared by 830am and all same day bookingtrace are processed at the beginning of shift
Reservation Sales associates will complete all hisher daily duties and tasks before the end of each shift All reservations received during the day and all expected arrivals for the following day should be properly processed in Oprea before the shift ends
标准 预订部销售文员早班时确保早8：30前需
报表印完毕时处理日预订踪报表预订部销售文员责班前工作已完成日抵达预订输入
Oprea 中
Resources Flip Chart and Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent how to present our professional style and efficiency we should have same procedure to follow up
开场白： 作名预订部销售文员样展示专业风范高效率应该统标准遵循
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
FP1 (P)
Contents
容
Lecture & Explanation
教学式讲解
OHP(P)
Let everybody have chance to speak
讲话机会
Test
测验
Summary
总结
Deliver Handout (P)
分发资料
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The course should be divided into Two parts
节课会分二部分讲解：
· The end of shift procedure
班程序
· The morning shift procedure
早班程序
Show steps on prepared OHP Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备透明胶片逐步作讲解讲解程中时请学员发表建议提问
What the main job in morning shift
早班工作什？
· No show trace report check for morning shift
早班察预订未踪报表
What the main job in end shift
晚班工作什？
· Pass correspondence to Front office in end shift
晚班班前前台关资料送
前台
Review Key Points
回顾点：
Reinforce and discuss the point
加强讨点：
· No show trace report check for morning shift
早班察预订未踪报表
· Pass correspondence to Front office in end shift
晚班班前前台关资料送
前台
15 Minutes
5 Minutes
Total 25 Minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task End of Shift Procedures Morning Shift Procedure
务 班程序 早班程序
Code序号 RMRESA010 RMRESA020
Objectives： At the end of this session Reservation Sales associates will be able to ensure proper procedures will be followed during the end of each shift and morning shift
目 课程结束时候预订部销售文员应清知道班班
正确程序
Standard ： Reservation Sales associates will be responsible to ensure all reports are prepared by 830am and all same day bookingtrace are processed at the beginning of shift
Reservation Sales associates will complete all hisher daily duties and tasks before the end of each shift All reservations received during the day and all expected arrivals for the following day should be properly processed in Oprea before the shift ends
标准 预订部销售文员早班时确保早8：30前需
报表印完毕时处理日预订踪报表预订部销售文员责班前工作已完成日抵达预订输入
Oprea 中
Resources Flip Chart and Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent how to present our professional style and efficiency we should have same procedure to follow up
开场白： 作名预订部销售文员样展示专业风范高效率应该统标准遵循
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
FP1 (P)
Contents
容
Lecture & Explanation
教学式讲解
OHP(P)
Let everybody have chance to speak
讲话机会
Test
测验
Summary
总结
Deliver Handout (P)
分发资料
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The course should be divided into Two parts
节课会分二部分讲解：
· The end of shift procedure
班程序
· The morning shift procedure
早班程序
Show steps on prepared OHP Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备透明胶片逐步作讲解讲解程中时请学员发表建议提问
What the main job in morning shift
早班工作什？
· No show trace report check for morning shift
早班察预订未踪报表
What the main job in end shift
晚班工作什？
· Pass correspondence to Front office in end shift
晚班班前前台关资料送
前台
Review Key Points
回顾点：
Reinforce and discuss the point
加强讨点：
· No show trace report check for morning shift
早班察预订未踪报表
· Pass correspondence to Front office in end shift
晚班班前前台关资料送
前台
15 Minutes
5 Minutes
Total 25 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
