沟通手表示善意欢迎 ——i will arrange everything 果沟通发起提供手切方便沟通开始便友善谐气氛进行尤沟通手远道热心告知:i will arrange everything (会安排切)表现出诚意必顾虑食宿等琐事情况专心进行沟通 沟通进行中应避免干扰 —-no interruptions during the meeting 果沟通点公司请叮咛部属勿沟通程中做必干扰份干扰会影响沟通意愿热忱 资料须充实完备 -—we have a pamphlet in english 具体物品通常口头描述更说服力客户听说 we have a pamphlet in english(英文册子) please take this as a sample(请样品)时定会兴趣增进问许产品关问题果时资料搜集全面便问必答商务沟通非常利 解决问题诚意 -—please tell me about it 客户提出抱怨时应该做事设法安抚办法提出抱怨表示关切解决诚意句please tell me about it(请告诉件事情况)i'm sorry for my error and assure you i will take great care in performing the work(错误感抱歉您保证会全力处理事)令方觉责感会恢复信 时确认重细节 -—is this waht we decided? 商务洽谈中牵扯金额交货条件日期时洽谈时口头复述加确认外合约拟更详细目遍旦发现疑点应立刻询问方is this what we decided? (说定?)合约容真错离谱应告诉方i'll have to return this contract to you unsigned(份合约退签名)示抗议合约问题宁
罗嗦点决含糊 听懂方说话时务必请重复 -—would you mind repeating it? 英语母语听懂然听懂装懂害实请家重复讲清楚点难说would you mind repeating it?(您介意讲遍?)相信方会说遍连速度会放慢果没听懂然老方法:could you explain it more precisely?(您解释更明白点?)
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