海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务:Initial Sales Call 初次拜访
Code 序号: OHSMCSD001
Objectives目:At the end of this session each trainee will be able to
1 How to make initial sales call
作初次拜访
2 How to select the information for the initial sales call
初次拜访选择信息
Standard标准:Refer to S&P
参标准程序
Resources培训器材: Handout培训资料 Flipchart白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Prepare on Flip Chart
准备白板
Contents
课程
Explain
讲解
Demonstration
演式
Show WIFM(objective)
表明课学容(目标
The course should be divided into three parts
课程分三部份:
1 Determine the account
确认客户
2 Select the concern information
选择获取相关信息
3 How to make a appointment
预约
4 Make valid initial sales call
拜访客户
The purpose of learning this session is plan our sales activity make it meaningful
学结课目销售行计划性意义
Show the steps of doing the initial sales call and prepare each step on the flip chart
条讲解关节课话题步
10min
50min
20min
Roll Play
角色扮演
Critique
评估
Summary
总结
骤展现白板
The trainer presents a typical initial sales calland then critique
训导师展示典形初次拜访组织评估
Every two person as a group and suppose a situation to do a initial sales call practice After each roll play critique
两位学员分组选题目做关初次拜访练评估
At the end of each roll play the trainer should give a summary critique and remand the strength and weakness of each one
组练结束训导师应进行评估指出练中优点时指正需改进方面
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
40min
10min
Total 65min
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