国家开放学专科理英语2台机考真题答案
第四套
说明：整理2024年8月22日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1I am worrying about the coming examI am afraid I can’t pass this exam
___________________
ACheer up
BThat’s right
CDon’t mention it
2I am sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
3MumI’m going to school nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Let’s play volleyball
__________Let’s play soccer
AThat’s interesting
BGood idea
CThat sounds boring
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1Under no circumstance_________to tell lies to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
2HiKateyou look tiredWhat’s the matter
I_________well last night
Adidn’t sleep
Bhaven’t slept
Cdon’t sleep
3_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
4Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
5There are_________soccer fans in the world
Athree millions
Bmillions of
Cmillion of
6We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
7At the end of the dayyou want all the participants_________this key message
Aremember
Bremembering
Cto remember
8You’d better have your hair_________before going to your friend’s wedding
Acutting
Bcut
Cto cut
9We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
10Mark_________two days going on family visits with experienced staff members
Aspends
Btakes
Ccosts
11The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
12Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
13I think the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
14You need to_________those questionnaire papers for your company
Ahand out
Bhand in
Chand on
15We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[判断题]◆It’s not necessary to know about the customers’ needs and preferences
[判断题]◆Questionnaires are useful in getting feedback from customers
[判断题]◆Frontline staff have nothing to do with improving customer service
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
2This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
3You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情 C见许玩东西车
4You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
5A new food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1I am worrying about the coming examI am afraid I can’t pass this exam(红色字体题正确答案选项)
___________________
ACheer up
BThat’s right
CDon’t mention it
2I am sorryNow what were we talking about(红色字体题正确答案选项)
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
3MumI’m going to school nowSee you(红色字体题正确答案选项)
_________Mary
AHere we go
BWait a moment
CHave a nice day
4Here you areSir(红色字体题正确答案选项)
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Let’s play volleyball(红色字体题正确答案选项)
__________Let’s play soccer
AThat’s interesting
BGood idea
CThat sounds boring
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1Under no circumstance_________to tell lies to the public(红色字体题正确答案选项)
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
2HiKateyou look tiredWhat’s the matter(红色字体题正确答案选项)
I_________well last night
Adidn’t sleep
Bhaven’t slept
Cdon’t sleep
3_________the feedback is very helpful for planning future meetings and events(红色字体题正确答案选项)
AGet
BGetting
CTo get
4Was it last summer_________you and your friends went to Moscow(红色字体题正确答案选项)
Awhen
Bthat
Cwhich
5There are_________soccer fans in the world(红色字体题正确答案选项)
Athree millions
Bmillions of
Cmillion of
6We will prepare a notice_________everyone before they have the exam in our center(红色字体题正确答案选项)
Afor
Bon
Cwith
7At the end of the dayyou want all the participants_________this key message(红色字体题正确答案选项)
Aremember
Bremembering
Cto remember
8You’d better have your hair_________before going to your friend’s wedding(红色字体题正确答案选项)
Acutting
Bcut
Cto cut
9We are under_________to finish the task within such limited time(红色字体题正确答案选项)
Aline
Bpressure
Cexpectation
10Mark_________two days going on family visits with experienced staff members(红色字体题正确答案选项)
Aspends
Btakes
Ccosts
11The teacher told his students that the sun_________light(红色字体题正确答案选项)
Agive off
Bsend off
Cgive up
12Does his absence________to your work(红色字体题正确答案选项)
Amake a difference
Btake all the credit
Cbring about
13I think the 15th anniversary_________a special celebration(红色字体题正确答案选项)
Areserves
Bdeserves
Cserves
14You need to_________those questionnaire papers for your company(红色字体题正确答案选项)
Ahand out
Bhand in
Chand on
15We shall have an opportunity to exchange_________tomorrow(红色字体题正确答案选项)
Asights
Bmeanings
Cviews
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen(红色字体题正确答案选项)
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful(红色字体题正确答案选项)
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage(红色字体题正确答案选项)
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2(红色字体题正确答案选项)
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage(红色字体题正确答案选项)
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1To communicate precisely what you want to say you have to frequently need to define key words(红色字体题正确答案选项)
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
2This involves identifying the highlevel reasoning behind your intentions for the event(红色字体题正确答案选项)
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
3You can see many interesting things on your way(红色字体题正确答案选项)
A见许趣东西回家路
B路见许趣事情 C见许玩东西车
4You will do everything within your power to try and resolve the situation(红色字体题正确答案选项)
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
5A new food market will be built in our community next month(红色字体题正确答案选项)
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
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第四套
说明：整理2024年8月22日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1I am worrying about the coming examI am afraid I can’t pass this exam
___________________
ACheer up
BThat’s right
CDon’t mention it
2I am sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
3MumI’m going to school nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Let’s play volleyball
__________Let’s play soccer
AThat’s interesting
BGood idea
CThat sounds boring
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1Under no circumstance_________to tell lies to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
2HiKateyou look tiredWhat’s the matter
I_________well last night
Adidn’t sleep
Bhaven’t slept
Cdon’t sleep
3_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
4Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
5There are_________soccer fans in the world
Athree millions
Bmillions of
Cmillion of
6We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
7At the end of the dayyou want all the participants_________this key message
Aremember
Bremembering
Cto remember
8You’d better have your hair_________before going to your friend’s wedding
Acutting
Bcut
Cto cut
9We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
10Mark_________two days going on family visits with experienced staff members
Aspends
Btakes
Ccosts
11The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
12Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
13I think the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
14You need to_________those questionnaire papers for your company
Ahand out
Bhand in
Chand on
15We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[判断题]◆It’s not necessary to know about the customers’ needs and preferences
[判断题]◆Questionnaires are useful in getting feedback from customers
[判断题]◆Frontline staff have nothing to do with improving customer service
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
2This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
3You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情 C见许玩东西车
4You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
5A new food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1I am worrying about the coming examI am afraid I can’t pass this exam(红色字体题正确答案选项)
___________________
ACheer up
BThat’s right
CDon’t mention it
2I am sorryNow what were we talking about(红色字体题正确答案选项)
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
3MumI’m going to school nowSee you(红色字体题正确答案选项)
_________Mary
AHere we go
BWait a moment
CHave a nice day
4Here you areSir(红色字体题正确答案选项)
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Let’s play volleyball(红色字体题正确答案选项)
__________Let’s play soccer
AThat’s interesting
BGood idea
CThat sounds boring
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1Under no circumstance_________to tell lies to the public(红色字体题正确答案选项)
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
2HiKateyou look tiredWhat’s the matter(红色字体题正确答案选项)
I_________well last night
Adidn’t sleep
Bhaven’t slept
Cdon’t sleep
3_________the feedback is very helpful for planning future meetings and events(红色字体题正确答案选项)
AGet
BGetting
CTo get
4Was it last summer_________you and your friends went to Moscow(红色字体题正确答案选项)
Awhen
Bthat
Cwhich
5There are_________soccer fans in the world(红色字体题正确答案选项)
Athree millions
Bmillions of
Cmillion of
6We will prepare a notice_________everyone before they have the exam in our center(红色字体题正确答案选项)
Afor
Bon
Cwith
7At the end of the dayyou want all the participants_________this key message(红色字体题正确答案选项)
Aremember
Bremembering
Cto remember
8You’d better have your hair_________before going to your friend’s wedding(红色字体题正确答案选项)
Acutting
Bcut
Cto cut
9We are under_________to finish the task within such limited time(红色字体题正确答案选项)
Aline
Bpressure
Cexpectation
10Mark_________two days going on family visits with experienced staff members(红色字体题正确答案选项)
Aspends
Btakes
Ccosts
11The teacher told his students that the sun_________light(红色字体题正确答案选项)
Agive off
Bsend off
Cgive up
12Does his absence________to your work(红色字体题正确答案选项)
Amake a difference
Btake all the credit
Cbring about
13I think the 15th anniversary_________a special celebration(红色字体题正确答案选项)
Areserves
Bdeserves
Cserves
14You need to_________those questionnaire papers for your company(红色字体题正确答案选项)
Ahand out
Bhand in
Chand on
15We shall have an opportunity to exchange_________tomorrow(红色字体题正确答案选项)
Asights
Bmeanings
Cviews
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen(红色字体题正确答案选项)
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful(红色字体题正确答案选项)
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage(红色字体题正确答案选项)
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2(红色字体题正确答案选项)
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage(红色字体题正确答案选项)
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1To communicate precisely what you want to say you have to frequently need to define key words(红色字体题正确答案选项)
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
2This involves identifying the highlevel reasoning behind your intentions for the event(红色字体题正确答案选项)
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
3You can see many interesting things on your way(红色字体题正确答案选项)
A见许趣东西回家路
B路见许趣事情 C见许玩东西车
4You will do everything within your power to try and resolve the situation(红色字体题正确答案选项)
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
5A new food market will be built in our community next month(红色字体题正确答案选项)
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
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