国家开放学专科理英语2台机考真题答案
第二套
说明：整理2024年8月22日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Have a nice holidayTed
___________________
AYesyou’re right
BThat’s all right
CThank youand you too
2May I do some sports after finishing my home work
______It’s good for your health
ASorryyou can’t
BOf course
CYesI’d love to
3What do you think of your mother’s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Can I ask you a few questions
_________________
AWhat do you do
BIt’s a good idea
CCertainly
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
2My watch has been losing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
3_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
4_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
5Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chow to choose
6Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
7They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
8They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
9We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
10How many players does________a baseball team
Aconsist of
Bbe responsible for
Cset out
11Do you think Tommy is________the truth
Asaying
Bspeaking
Ctelling
12A secretary must be skilled in office software word________processing
Aregardless of
Bin terms of
Csuch as
13Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
14If you want to check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
15Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer
care
You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[判断题]◆It’s not necessary to know about the customers’ needs and preferences
[判断题]◆Questionnaires are useful in getting feedback from customers
[判断题]◆Frontline staff have nothing to do with improving customer service
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
2In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
3In a good relationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
4The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
5I don’t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Have a nice holidayTed(红色字体题正确答案选项)
___________________
AYesyou’re right
BThat’s all right
CThank youand you too
2May I do some sports after finishing my home work(红色字体题正确答案选项)
______It’s good for your health
ASorryyou can’t
BOf course
CYesI’d love to
3What do you think of your mother’s advice(红色字体题正确答案选项)
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
4Here you areSir(红色字体题正确答案选项)
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Can I ask you a few questions(红色字体题正确答案选项)
_________________
AWhat do you do
BIt’s a good idea
CCertainly
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1What should I do if I had a million dollars(红色字体题正确答案选项)
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
2My watch has been losing time for the past weekIt probably needs_____(红色字体题正确答案选项)
Acleaning
Bto clean
Ccleaned
3_________he studies hardhe will never pass the exam(红色字体题正确答案选项)
AUnless
BIf
CUntil
4_________exciting the football game wasMany people watched yesterday(红色字体题正确答案选项)
AWhat a
BWhat an
CHow
5Wowthere are so many fruits in the supermarketI can not decide_________first(红色字体题正确答案选项)
Awhat to choose
Bwhen to choose
Chow to choose
6Iris did a great job in you school this semesterright(红色字体题正确答案选项)
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
7They have disagreement_________the plan of celebrating the founding of the community(红色字体题正确答案选项)
Aon
Bin
C
8They have learned about_________in recent years(红色字体题正确答案选项)
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
9We should take the degree_________account when we recruit a new secretary(红色字体题正确答案选项)
Awith
Binto
Cof
10How many players does________a baseball team(红色字体题正确答案选项)
Aconsist of
Bbe responsible for
Cset out
11Do you think Tommy is________the truth(红色字体题正确答案选项)
Asaying
Bspeaking
Ctelling
12A secretary must be skilled in office software word________processing(红色字体题正确答案选项)
Aregardless of
Bin terms of
Csuch as
13Relationships and friendships can________gangs(红色字体题正确答案选项)
Aresults from
Blead to
Carrive at
14If you want to check________what a word meansyou can check in a dictionary(红色字体题正确答案选项)
Awidely
Bexactly
Cgradually
15Our workers have been checking the heating system since you called usI_________you it will perform well soon(红色字体题正确答案选项)
Aargue
Baffect
Cassure
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage(红色字体题正确答案选项)
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________(红色字体题正确答案选项)
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________(红色字体题正确答案选项)
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses(红色字体题正确答案选项)
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________(红色字体题正确答案选项)
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement one
twothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1Stress around interviews is often influenced by our assumptions we make to ourselves about the process(红色字体题正确答案选项)
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
2In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions(红色字体题正确答案选项)
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
3In a good relationshipboth sides are willing to change(红色字体题正确答案选项)
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
4The purpose of the interview is to find out if the candidate is a strong i to your business(红色字体题正确答案选项)
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
5I don’t know why he is latehe might have had an accident(红色字体题正确答案选项)
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
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第二套
说明：整理2024年8月22日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Have a nice holidayTed
___________________
AYesyou’re right
BThat’s all right
CThank youand you too
2May I do some sports after finishing my home work
______It’s good for your health
ASorryyou can’t
BOf course
CYesI’d love to
3What do you think of your mother’s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Can I ask you a few questions
_________________
AWhat do you do
BIt’s a good idea
CCertainly
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
2My watch has been losing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
3_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
4_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
5Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chow to choose
6Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
7They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
8They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
9We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
10How many players does________a baseball team
Aconsist of
Bbe responsible for
Cset out
11Do you think Tommy is________the truth
Asaying
Bspeaking
Ctelling
12A secretary must be skilled in office software word________processing
Aregardless of
Bin terms of
Csuch as
13Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
14If you want to check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
15Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer
care
You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[判断题]◆It’s not necessary to know about the customers’ needs and preferences
[判断题]◆Questionnaires are useful in getting feedback from customers
[判断题]◆Frontline staff have nothing to do with improving customer service
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
2In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
3In a good relationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
4The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
5I don’t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Have a nice holidayTed(红色字体题正确答案选项)
___________________
AYesyou’re right
BThat’s all right
CThank youand you too
2May I do some sports after finishing my home work(红色字体题正确答案选项)
______It’s good for your health
ASorryyou can’t
BOf course
CYesI’d love to
3What do you think of your mother’s advice(红色字体题正确答案选项)
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
4Here you areSir(红色字体题正确答案选项)
_________________
AYesI’m here
BYeshere we are
CThank you very much
5Can I ask you a few questions(红色字体题正确答案选项)
_________________
AWhat do you do
BIt’s a good idea
CCertainly
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1What should I do if I had a million dollars(红色字体题正确答案选项)
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
2My watch has been losing time for the past weekIt probably needs_____(红色字体题正确答案选项)
Acleaning
Bto clean
Ccleaned
3_________he studies hardhe will never pass the exam(红色字体题正确答案选项)
AUnless
BIf
CUntil
4_________exciting the football game wasMany people watched yesterday(红色字体题正确答案选项)
AWhat a
BWhat an
CHow
5Wowthere are so many fruits in the supermarketI can not decide_________first(红色字体题正确答案选项)
Awhat to choose
Bwhen to choose
Chow to choose
6Iris did a great job in you school this semesterright(红色字体题正确答案选项)
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
7They have disagreement_________the plan of celebrating the founding of the community(红色字体题正确答案选项)
Aon
Bin
C
8They have learned about_________in recent years(红色字体题正确答案选项)
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
9We should take the degree_________account when we recruit a new secretary(红色字体题正确答案选项)
Awith
Binto
Cof
10How many players does________a baseball team(红色字体题正确答案选项)
Aconsist of
Bbe responsible for
Cset out
11Do you think Tommy is________the truth(红色字体题正确答案选项)
Asaying
Bspeaking
Ctelling
12A secretary must be skilled in office software word________processing(红色字体题正确答案选项)
Aregardless of
Bin terms of
Csuch as
13Relationships and friendships can________gangs(红色字体题正确答案选项)
Aresults from
Blead to
Carrive at
14If you want to check________what a word meansyou can check in a dictionary(红色字体题正确答案选项)
Awidely
Bexactly
Cgradually
15Our workers have been checking the heating system since you called usI_________you it will perform well soon(红色字体题正确答案选项)
Aargue
Baffect
Cassure
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage(红色字体题正确答案选项)
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________(红色字体题正确答案选项)
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________(红色字体题正确答案选项)
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses(红色字体题正确答案选项)
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________(红色字体题正确答案选项)
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement one
twothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1Stress around interviews is often influenced by our assumptions we make to ourselves about the process(红色字体题正确答案选项)
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
2In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions(红色字体题正确答案选项)
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
3In a good relationshipboth sides are willing to change(红色字体题正确答案选项)
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
4The purpose of the interview is to find out if the candidate is a strong i to your business(红色字体题正确答案选项)
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
5I don’t know why he is latehe might have had an accident(红色字体题正确答案选项)
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
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