国开会计科1380商务英语3
21春试题答案（面）
交际语(计10分题2分)15题根话容选择恰选项
]
Yes I think so
AWill you fly business class
B When do you plan to leave
C Where shall I make hotel reservation
2What is the distance between the new building and your office
AIt is near to the bus stop
BIt is about l5 kilometers
CIt is very close
3I had a really good weekend at the seaside
AOh that＇s very nice of you
B Oh I＇m glad to hear that
CIt＇s a pleasure
4Thanks for inviting me John but I＇ve already made other plans
Maybe another time
AI hope you enjoy it
B That＇s good
C OhI＇m sorry to hear that
5I＇m really fed up with Larry
AI＇m sorry to hcar that
B Really
C Hey what’s up
二词汇结构(计30分题2分)
620题阅读面句子ABC三选项中选出填入空白处佳选项
6friends and colleagues greeted each other with that day was Bought
anything today
AThat
BWho
CWhat
7 Can youfill mcI need some detailed information
Ain
Bup
Cout
8 Customers won＇t find store clerks sitting around
A watching TV or playing cards
B to watch TV or play cards
C watching TV or to play cards
9 I＇m still working ona few problems
Airon in
Bto iron at
Cironing out
10 Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller＇s
Achecks
Bcash
Ccredit cards
11 In business whatever you do do notillegal benefit
Achase
Bchoose
C challengc
12 Traveler＇s checks are generallysmall face value
Aat
Bon
Cof
13The franchisorthe franchisee should observe the regulations to nake the business go well
Aor
Bas well as
Ceither
14 It willabout eight percent more than initially projected
Aspend
B pay
Ccost
15 I couldn＇t agree more That＇sI only do street shopping
Awhether
B because
Cwhy
16It＇s said that some measures have been takenthis problem
Adealing with
B to deal with
C dealt with
17 They wanted toa discussion on economnics
Ainitiative
B initiate
Cinitial
18 Pleasean open return flight from Barcelona to Frankfurt
A paper
Btext
C book
19 But Jerry have you really thought this You would essentially be givingup the company that your grealgrandfather built
A through
Bof
Cabout
20 Trademarks proprietary service marks and regulations needcarefully
A to be observed
B be observed
Cbeing observed
三阅读理解(计40分题4分)2125题阅读列短文ABC三选项中选出正确答案
Businesses are structured in different ways to meet different nceds The simplest form of business is called an individual or sole proprietorship The proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnership Two or more people go into business together An agreement is usually nccded to decide how much of the partnership each person controls One kind of partnership is called a limited liability partnership There are full partners and limited partners Limited partners may not share as much in the profits but they also have less responsibility for the business Doctors lawyers and accountants often form partnerships to share their risks and profits A husband and wife can form a business partnership together Partnerships exist only for as long as the owners remain alive The same is true of individual proprietorships
But corporations are designed to have an unlimited lifetimc A corporation is the most complex kind of business organization Corporations can sell stock as a way to raise money Stocks represent shares of ownership in a company Investors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its owners A board of directors controls corporate policies The directors appoint top company officers The directors might or might not hold shares in the corporation Corporations can havc a few major shareholders or ownership can be sprcad among the general public But not all corporations are traditional businesses that sell stock Some nonprofit groups are also organized as corporations
21 This passage is mainly about
A why different forms of business run
B when different formns of business raise money
C how different forms of business are organized
22 What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agrecment
CA regulation
23 Who are not included in limited liability partnerships
A Full partners
B Limited partners
CUnlimited partners
24How can corporations raise money
A By selling stock
B By buying stock
C By holding corporation shares
25 Who controls corporate policies in a corporation
AChairman of the board
B A board of directors
C Thc owner of the corporation
2630题阅读面句子根文章容进行判断正确写T错误写F
A challengc in working in customer service is to ensure that you have focused your attention on the right key arcas measured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an expericnce that exceeds expectations Several key points are listed as follows
Know what productsservice you are offering fromn back to front In other words be an information exper It is okay to say I don＇t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don＇t leave your customer with an unanswered qllestion
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Iwo of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with theFcel Good Factor that you are searching for
26 The goal of customer service is to give customers an experience that meets their cxpcctations
27 Leave your customer with an unanswered question is unacceptable
28 Both positive body language and negative body language are neccssary in customer service
29 Eye contact is one of the most important aspects of positive body language
30Going the extra mile to help them in the last paragraph means going a long way to help them
四写作(计20分)
31根求完成作文
According to the following information please write an application letter for salary ralse
(1) You are George and your boss is Mr Smith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
试卷代号1391
国家开放学2021年春季学期期末统考试 商务英语4 试题答案评分标准
(供参考)2021年7月
交际语(计10分题2分)15题根话容选择恰选项
1A 2B 3B 4C 5C
二词汇结构(计30分题2分)
620题阅读面句子BC三选项中选出填空白处佳选项
6C 7A 8A 9C 10A 11A 12C 13B 14C
15C 16B 17B 18C 19A 20A
三阅读理解(计40分题4分)
2125题阅读短文根短文容ABC三选项中选出正确答案
21C 22B 23C 24A 25B
2630题阅读短文根短文容进行判断正确写T错误写F
26F 27T 28 F 29T 30F
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21春试题答案（面）
交际语(计10分题2分)15题根话容选择恰选项
]
Yes I think so
AWill you fly business class
B When do you plan to leave
C Where shall I make hotel reservation
2What is the distance between the new building and your office
AIt is near to the bus stop
BIt is about l5 kilometers
CIt is very close
3I had a really good weekend at the seaside
AOh that＇s very nice of you
B Oh I＇m glad to hear that
CIt＇s a pleasure
4Thanks for inviting me John but I＇ve already made other plans
Maybe another time
AI hope you enjoy it
B That＇s good
C OhI＇m sorry to hear that
5I＇m really fed up with Larry
AI＇m sorry to hcar that
B Really
C Hey what’s up
二词汇结构(计30分题2分)
620题阅读面句子ABC三选项中选出填入空白处佳选项
6friends and colleagues greeted each other with that day was Bought
anything today
AThat
BWho
CWhat
7 Can youfill mcI need some detailed information
Ain
Bup
Cout
8 Customers won＇t find store clerks sitting around
A watching TV or playing cards
B to watch TV or play cards
C watching TV or to play cards
9 I＇m still working ona few problems
Airon in
Bto iron at
Cironing out
10 Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller＇s
Achecks
Bcash
Ccredit cards
11 In business whatever you do do notillegal benefit
Achase
Bchoose
C challengc
12 Traveler＇s checks are generallysmall face value
Aat
Bon
Cof
13The franchisorthe franchisee should observe the regulations to nake the business go well
Aor
Bas well as
Ceither
14 It willabout eight percent more than initially projected
Aspend
B pay
Ccost
15 I couldn＇t agree more That＇sI only do street shopping
Awhether
B because
Cwhy
16It＇s said that some measures have been takenthis problem
Adealing with
B to deal with
C dealt with
17 They wanted toa discussion on economnics
Ainitiative
B initiate
Cinitial
18 Pleasean open return flight from Barcelona to Frankfurt
A paper
Btext
C book
19 But Jerry have you really thought this You would essentially be givingup the company that your grealgrandfather built
A through
Bof
Cabout
20 Trademarks proprietary service marks and regulations needcarefully
A to be observed
B be observed
Cbeing observed
三阅读理解(计40分题4分)2125题阅读列短文ABC三选项中选出正确答案
Businesses are structured in different ways to meet different nceds The simplest form of business is called an individual or sole proprietorship The proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnership Two or more people go into business together An agreement is usually nccded to decide how much of the partnership each person controls One kind of partnership is called a limited liability partnership There are full partners and limited partners Limited partners may not share as much in the profits but they also have less responsibility for the business Doctors lawyers and accountants often form partnerships to share their risks and profits A husband and wife can form a business partnership together Partnerships exist only for as long as the owners remain alive The same is true of individual proprietorships
But corporations are designed to have an unlimited lifetimc A corporation is the most complex kind of business organization Corporations can sell stock as a way to raise money Stocks represent shares of ownership in a company Investors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its owners A board of directors controls corporate policies The directors appoint top company officers The directors might or might not hold shares in the corporation Corporations can havc a few major shareholders or ownership can be sprcad among the general public But not all corporations are traditional businesses that sell stock Some nonprofit groups are also organized as corporations
21 This passage is mainly about
A why different forms of business run
B when different formns of business raise money
C how different forms of business are organized
22 What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agrecment
CA regulation
23 Who are not included in limited liability partnerships
A Full partners
B Limited partners
CUnlimited partners
24How can corporations raise money
A By selling stock
B By buying stock
C By holding corporation shares
25 Who controls corporate policies in a corporation
AChairman of the board
B A board of directors
C Thc owner of the corporation
2630题阅读面句子根文章容进行判断正确写T错误写F
A challengc in working in customer service is to ensure that you have focused your attention on the right key arcas measured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an expericnce that exceeds expectations Several key points are listed as follows
Know what productsservice you are offering fromn back to front In other words be an information exper It is okay to say I don＇t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don＇t leave your customer with an unanswered qllestion
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Iwo of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with theFcel Good Factor that you are searching for
26 The goal of customer service is to give customers an experience that meets their cxpcctations
27 Leave your customer with an unanswered question is unacceptable
28 Both positive body language and negative body language are neccssary in customer service
29 Eye contact is one of the most important aspects of positive body language
30Going the extra mile to help them in the last paragraph means going a long way to help them
四写作(计20分)
31根求完成作文
According to the following information please write an application letter for salary ralse
(1) You are George and your boss is Mr Smith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
试卷代号1391
国家开放学2021年春季学期期末统考试 商务英语4 试题答案评分标准
(供参考)2021年7月
交际语(计10分题2分)15题根话容选择恰选项
1A 2B 3B 4C 5C
二词汇结构(计30分题2分)
620题阅读面句子BC三选项中选出填空白处佳选项
6C 7A 8A 9C 10A 11A 12C 13B 14C
15C 16B 17B 18C 19A 20A
三阅读理解(计40分题4分)
2125题阅读短文根短文容ABC三选项中选出正确答案
21C 22B 23C 24A 25B
2630题阅读短文根短文容进行判断正确写T错误写F
26F 27T 28 F 29T 30F
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《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
