国家开放学科理英语3台机考真题答案
第七套
说明：整理2024年7月24日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Nice weather isn’t it
________________
AYesit is
BI’m not sure
CYou know it well
2Hello I’m Harry Potter
Hello my name is Charles Green but______
Acall my Charles
Bcall me Charles
Ccall me at Charles
3Let’s go to the library this afternoon
________________
AThat’ s a good idea
BYes that’s right
CNo I can’t
4How are you feeling now
________________
AMuch better
BIt’s OK
CThank you
5I’ve started my own software company
________________
ACould you tell me who is the owner
BNo kidding Congratulations
CIf I had the money I’d start one
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1You may stay here______you like
Aas long as
Bas soon as
Cas well as
2They______leave next Friday
Adecided
Bdecided to
Cdecide
3Even in small companies computers are an______tool
Aessential
Bfinancial
Cindividual
4Community workers come to______rice vegetables and other food
Adistribute
Banalyses
Cadjust
5Are these shoes______for you
Aenough large
Blarge enough
Clargely enough
6______in the late 1970s______American manufacturing factories realized the importance of quality control
AIt waswhen
BIt iswhen
CIt wasthat
7Such events______only when the external conditions are favorable
Acommit
Bcause
Coccur
8How will the evaluation of these facilities be______
Acarried off
Bcarried out
Ccarried away
9The book______Mike’s It has his name on it
Ahave be
Bmust be
Chave to be
10______of Professor Smith’s have arrived here
ATwo student
BTwo students
CTwostudents
11______ some quality management system failures do make headlines
AUnluckily
BLuckily
CUnlucky
12We are all looking forward to______your country
Avisiting
Bvisit
Cbeing visited
13While I was skiing I______and broke my wrist
Afell
Bfelt
Cfall
14You will probably be______him at lunch
Ameet
Bmeeting
Cmet
15The news______we are having a holiday tomorrow is not true
Athat
B
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Dinner customs are different around the world If you are a dinner guest in Ghana this information will help you a lot
In Ghana dinner is usually from four in the afternoon to six in the evening But there are no strict rules about time Whenever a guest arrives a family offers food When you go to a home the person who receives guests takes you to the living room first At this time everyone welcomes you Then you go to the dining room There you wash your hands in a bowl of water All the food is on the table
In Ghana you usually eat with your fingers You eat from the same dish as everyone else But you eat from one side of the dish only It is not polite to get food from the other side of the dish After dinner you wash your hands again in a bowl of water
Most meals in Ghana have a dish called fufu People in Ghana make fufu from the powder of some plants Sometimes they cut the fufu with a saw because it is very hard You must chew fufu well or you may get sick You eat fufu with the fingers of your right hand only
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆From the passage we know that in Ghana_________
Athe rules for dinner time are not strict
Bdinner is always at six in the evening
Ca family offers food only at four in the afternoon
[单选题]◆If you are a dinger guest in Ghana the host()always takes you to_________
Athe dining room first
Bthe living room first
Cthe kitchen first
[单选题]◆People in Ghana usually eat_________
Afrom one side of a dish to the other
Bwith their fingers
Cwith their spoons
[单选题]◆In fact most dishes in Ghana_________
Ahave fufu in them
Bare too hard to eat
Care very hard
[单选题]◆When you eat fufu you’d better_________
Ause your right hand only
Bchew it well
Call of the above
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1To save money you simply need to spend less than you earn It is easy to say but why is it so difficult to do To answer this question you need to study the factors that keep you spending all the time
Easy access to credit
For most people this is the biggest reason for overspending People can easily get a credit card simply by filling out a short form in a bank or jumping on their website They can borrow money from banks to go shopping even buy cars or houses When you aren’t physically handing someone money or a check for a purchase you will feel you are spending free money or you aren’t spending money at all Try using cash to get your spending under control
Misusing credit cards
A credit card is an interest free shortterm loan When used as planned this can be a powerful financial tool
The problem is when you begin to let the balance continue from month to month If you make a 200 purchase on your credit card and find out that at the end of the month you can’t afford to repay the full amount this is when the high interest rates on the cards really begin to hurt you That is no way of saving money
Giving in to temptation
We all need to enjoy life but don’t waste your financial future for a few guilty pleasures today if they aren’t in your budget When you know that you can’t afford an activity don’t give in Instead invite your friends over for a home dinner party game night or some other activities where you can still enjoy time together but without breaking your budget
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆For most people easy access to credit is the biggest reason for overspending
[判断题]◆You have to pay for the credit card loans by the end of each month
[判断题]◆Using a credit card to pay is spending free money
[判断题]◆Getting credit cards from various banks and using the overdraft to the limit can help you spend to feel good
[判断题]◆Always pay attention to your budget while spending
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1请根信息投诉信进行回复(80100词)
投诉者：James Williams
回复者：Liu Yan Manager
投诉原：2022年6月10日网购买Note12手机(Note12 mobile phone)质量问题拍(take pictures)收发信息(receive or send messages)
调查结果：确实质量问题
解决方案：退货(refund)换部新手机(exchange)
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Nice weather isn’t it(红色字体题正确答案选项)
________________
AYesit is
BI’m not sure
CYou know it well
2Hello I’m Harry Potter
Hello my name is Charles Green but______(红色字体题正确答案选项)
Acall my Charles
Bcall me Charles
Ccall me at Charles
3Let’s go to the library this afternoon(红色字体题正确答案选项)
________________
AThat’ s a good idea
BYes that’s right
CNo I can’t
4How are you feeling now(红色字体题正确答案选项)
________________
AMuch better
BIt’s OK
CThank you
5I’ve started my own software company(红色字体题正确答案选项)
________________
ACould you tell me who is the owner
BNo kidding Congratulations
CIf I had the money I’d start one
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1You may stay here______you like(红色字体题正确答案选项)
Aas long as
Bas soon as
Cas well as
2They______leave next Friday(红色字体题正确答案选项)
Adecided
Bdecided to
Cdecide
3Even in small companies computers are an______tool(红色字体题正确答案选项)
Aessential
Bfinancial
Cindividual
4Community workers come to______rice vegetables and other food(红色字体题正确答案选项)
Adistribute
Banalyses
Cadjust
5Are these shoes______for you(红色字体题正确答案选项)
Aenough large
Blarge enough
Clargely enough
6______in the late 1970s______American manufacturing factories realized the importance of quality control(红色字体题正确答案选项)
AIt waswhen
BIt iswhen
CIt wasthat
7Such events______only when the external conditions are favorable(红色字体题正确答案选项)
Acommit
Bcause
Coccur
8How will the evaluation of these facilities be______(红色字体题正确答案选项)
Acarried off
Bcarried out
Ccarried away
9The book______Mike’s It has his name on it(红色字体题正确答案选项)
Ahave be
Bmust be
Chave to be
10______of Professor Smith’s have arrived here(红色字体题正确答案选项)
ATwo student
BTwo students
CTwostudents
11______ some quality management system failures do make headlines(红色字体题正确答案选项)
AUnluckily
BLuckily
CUnlucky
12We are all looking forward to______your country(红色字体题正确答案选项)
Avisiting
Bvisit
Cbeing visited
13While I was skiing I______and broke my wrist(红色字体题正确答案选项)
Afell
Bfelt
Cfall
14You will probably be______him at lunch(红色字体题正确答案选项)
Ameet
Bmeeting
Cmet
15The news______we are having a holiday tomorrow is not true(红色字体题正确答案选项)
Athat
B
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Dinner customs are different around the world If you are a dinner guest in Ghana this information will help you a lot
In Ghana dinner is usually from four in the afternoon to six in the evening But there are no strict rules about time Whenever a guest arrives a family offers food When you go to a home the person who receives guests takes you to the living room first At this time everyone welcomes you Then you go to the dining room There you wash your hands in a bowl of water All the food is on the table
In Ghana you usually eat with your fingers You eat from the same dish as everyone else But you eat from one side of the dish only It is not polite to get food from the other side of the dish After dinner you wash your hands again in a bowl of water
Most meals in Ghana have a dish called fufu People in Ghana make fufu from the powder of some plants Sometimes they cut the fufu with a saw because it is very hard You must chew fufu well or you may get sick You eat fufu with the fingers of your right hand only
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆From the passage we know that in Ghana_________(红色字体题正确答案选项)
Athe rules for dinner time are not strict
Bdinner is always at six in the evening
Ca family offers food only at four in the afternoon
[单选题]◆If you are a dinger guest in Ghana the host()always takes you to_________(红色字体题正确答案选项)
Athe dining room first
Bthe living room first
Cthe kitchen first
[单选题]◆People in Ghana usually eat_________(红色字体题正确答案选项)
Afrom one side of a dish to the other
Bwith their fingers
Cwith their spoons
[单选题]◆In fact most dishes in Ghana_________(红色字体题正确答案选项)
Ahave fufu in them
Bare too hard to eat
Care very hard
[单选题]◆When you eat fufu you’d better_________(红色字体题正确答案选项)
Ause your right hand only
Bchew it well
Call of the above
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1To save money you simply need to spend less than you earn It is easy to say but why is it so difficult to do To answer this question you need to study the factors that keep you spending all the time
Easy access to credit
For most people this is the biggest reason for overspending People can easily get a credit card simply by filling out a short form in a bank or jumping on their website They can borrow money from banks to go shopping even buy cars or houses When you aren’t physically handing someone money or a check for a purchase you will feel you are spending free money or you aren’t spending money at all Try using cash to get your spending under control
Misusing credit cards
A credit card is an interest free shortterm loan When used as planned this can be a powerful financial tool
The problem is when you begin to let the balance continue from month to month If you make a 200 purchase on your credit card and find out that at the end of the month you can’t afford to repay the full amount this is when the high interest rates on the cards really begin to hurt you That is no way of saving money
Giving in to temptation
We all need to enjoy life but don’t waste your financial future for a few guilty pleasures today if they aren’t in your budget When you know that you can’t afford an activity don’t give in Instead invite your friends over for a home dinner party game night or some other activities where you can still enjoy time together but without breaking your budget
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆For most people easy access to credit is the biggest reason for overspending(红色字体题正确答案选项)
[答案]T
[判断题]◆You have to pay for the credit card loans by the end of each month(红色字体题正确答案选项)
[答案]T
[判断题]◆Using a credit card to pay is spending free money(红色字体题正确答案选项)
[答案]F
[判断题]◆Getting credit cards from various banks and using the overdraft to the limit can help you spend to feel good(红色字体题正确答案选项)
[答案]F
[判断题]◆Always pay attention to your budget while spending(红色字体题正确答案选项)
[答案]T
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1请根信息投诉信进行回复(80100词)
投诉者：James Williams
回复者：Liu Yan Manager
投诉原：2022年6月10日网购买Note12手机(Note12 mobile phone)质量问题拍(take pictures)收发信息(receive or send messages)
调查结果：确实质量问题
解决方案：退货(refund)换部新手机(exchange)
标准答案
Dear James Williams
Thank you for your letter of June 10 2022 concerning about the problem that occurred with the mobile phone
We wish to express our deepest regret over the unfortunate incident I appreciate your sincerity and agree that Note 12 mobile phone is imperfect in terms of taking pictures or sending messages Please accept my sincere apologies
After checking with our assembly staff in the workshop it is clear that a small part of the mobile phone was not installed correctly I can assure you that this oversight will never happen again We have shipped the replacement of the new Note 12 mobile phone and we believe this will be up to the standards you have come to expect from our company
Yours Sincerely
Liu Yan
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第七套
说明：整理2024年7月24日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Nice weather isn’t it
________________
AYesit is
BI’m not sure
CYou know it well
2Hello I’m Harry Potter
Hello my name is Charles Green but______
Acall my Charles
Bcall me Charles
Ccall me at Charles
3Let’s go to the library this afternoon
________________
AThat’ s a good idea
BYes that’s right
CNo I can’t
4How are you feeling now
________________
AMuch better
BIt’s OK
CThank you
5I’ve started my own software company
________________
ACould you tell me who is the owner
BNo kidding Congratulations
CIf I had the money I’d start one
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1You may stay here______you like
Aas long as
Bas soon as
Cas well as
2They______leave next Friday
Adecided
Bdecided to
Cdecide
3Even in small companies computers are an______tool
Aessential
Bfinancial
Cindividual
4Community workers come to______rice vegetables and other food
Adistribute
Banalyses
Cadjust
5Are these shoes______for you
Aenough large
Blarge enough
Clargely enough
6______in the late 1970s______American manufacturing factories realized the importance of quality control
AIt waswhen
BIt iswhen
CIt wasthat
7Such events______only when the external conditions are favorable
Acommit
Bcause
Coccur
8How will the evaluation of these facilities be______
Acarried off
Bcarried out
Ccarried away
9The book______Mike’s It has his name on it
Ahave be
Bmust be
Chave to be
10______of Professor Smith’s have arrived here
ATwo student
BTwo students
CTwostudents
11______ some quality management system failures do make headlines
AUnluckily
BLuckily
CUnlucky
12We are all looking forward to______your country
Avisiting
Bvisit
Cbeing visited
13While I was skiing I______and broke my wrist
Afell
Bfelt
Cfall
14You will probably be______him at lunch
Ameet
Bmeeting
Cmet
15The news______we are having a holiday tomorrow is not true
Athat
B
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Dinner customs are different around the world If you are a dinner guest in Ghana this information will help you a lot
In Ghana dinner is usually from four in the afternoon to six in the evening But there are no strict rules about time Whenever a guest arrives a family offers food When you go to a home the person who receives guests takes you to the living room first At this time everyone welcomes you Then you go to the dining room There you wash your hands in a bowl of water All the food is on the table
In Ghana you usually eat with your fingers You eat from the same dish as everyone else But you eat from one side of the dish only It is not polite to get food from the other side of the dish After dinner you wash your hands again in a bowl of water
Most meals in Ghana have a dish called fufu People in Ghana make fufu from the powder of some plants Sometimes they cut the fufu with a saw because it is very hard You must chew fufu well or you may get sick You eat fufu with the fingers of your right hand only
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆From the passage we know that in Ghana_________
Athe rules for dinner time are not strict
Bdinner is always at six in the evening
Ca family offers food only at four in the afternoon
[单选题]◆If you are a dinger guest in Ghana the host()always takes you to_________
Athe dining room first
Bthe living room first
Cthe kitchen first
[单选题]◆People in Ghana usually eat_________
Afrom one side of a dish to the other
Bwith their fingers
Cwith their spoons
[单选题]◆In fact most dishes in Ghana_________
Ahave fufu in them
Bare too hard to eat
Care very hard
[单选题]◆When you eat fufu you’d better_________
Ause your right hand only
Bchew it well
Call of the above
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1To save money you simply need to spend less than you earn It is easy to say but why is it so difficult to do To answer this question you need to study the factors that keep you spending all the time
Easy access to credit
For most people this is the biggest reason for overspending People can easily get a credit card simply by filling out a short form in a bank or jumping on their website They can borrow money from banks to go shopping even buy cars or houses When you aren’t physically handing someone money or a check for a purchase you will feel you are spending free money or you aren’t spending money at all Try using cash to get your spending under control
Misusing credit cards
A credit card is an interest free shortterm loan When used as planned this can be a powerful financial tool
The problem is when you begin to let the balance continue from month to month If you make a 200 purchase on your credit card and find out that at the end of the month you can’t afford to repay the full amount this is when the high interest rates on the cards really begin to hurt you That is no way of saving money
Giving in to temptation
We all need to enjoy life but don’t waste your financial future for a few guilty pleasures today if they aren’t in your budget When you know that you can’t afford an activity don’t give in Instead invite your friends over for a home dinner party game night or some other activities where you can still enjoy time together but without breaking your budget
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆For most people easy access to credit is the biggest reason for overspending
[判断题]◆You have to pay for the credit card loans by the end of each month
[判断题]◆Using a credit card to pay is spending free money
[判断题]◆Getting credit cards from various banks and using the overdraft to the limit can help you spend to feel good
[判断题]◆Always pay attention to your budget while spending
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1请根信息投诉信进行回复(80100词)
投诉者：James Williams
回复者：Liu Yan Manager
投诉原：2022年6月10日网购买Note12手机(Note12 mobile phone)质量问题拍(take pictures)收发信息(receive or send messages)
调查结果：确实质量问题
解决方案：退货(refund)换部新手机(exchange)
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Nice weather isn’t it(红色字体题正确答案选项)
________________
AYesit is
BI’m not sure
CYou know it well
2Hello I’m Harry Potter
Hello my name is Charles Green but______(红色字体题正确答案选项)
Acall my Charles
Bcall me Charles
Ccall me at Charles
3Let’s go to the library this afternoon(红色字体题正确答案选项)
________________
AThat’ s a good idea
BYes that’s right
CNo I can’t
4How are you feeling now(红色字体题正确答案选项)
________________
AMuch better
BIt’s OK
CThank you
5I’ve started my own software company(红色字体题正确答案选项)
________________
ACould you tell me who is the owner
BNo kidding Congratulations
CIf I had the money I’d start one
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1You may stay here______you like(红色字体题正确答案选项)
Aas long as
Bas soon as
Cas well as
2They______leave next Friday(红色字体题正确答案选项)
Adecided
Bdecided to
Cdecide
3Even in small companies computers are an______tool(红色字体题正确答案选项)
Aessential
Bfinancial
Cindividual
4Community workers come to______rice vegetables and other food(红色字体题正确答案选项)
Adistribute
Banalyses
Cadjust
5Are these shoes______for you(红色字体题正确答案选项)
Aenough large
Blarge enough
Clargely enough
6______in the late 1970s______American manufacturing factories realized the importance of quality control(红色字体题正确答案选项)
AIt waswhen
BIt iswhen
CIt wasthat
7Such events______only when the external conditions are favorable(红色字体题正确答案选项)
Acommit
Bcause
Coccur
8How will the evaluation of these facilities be______(红色字体题正确答案选项)
Acarried off
Bcarried out
Ccarried away
9The book______Mike’s It has his name on it(红色字体题正确答案选项)
Ahave be
Bmust be
Chave to be
10______of Professor Smith’s have arrived here(红色字体题正确答案选项)
ATwo student
BTwo students
CTwostudents
11______ some quality management system failures do make headlines(红色字体题正确答案选项)
AUnluckily
BLuckily
CUnlucky
12We are all looking forward to______your country(红色字体题正确答案选项)
Avisiting
Bvisit
Cbeing visited
13While I was skiing I______and broke my wrist(红色字体题正确答案选项)
Afell
Bfelt
Cfall
14You will probably be______him at lunch(红色字体题正确答案选项)
Ameet
Bmeeting
Cmet
15The news______we are having a holiday tomorrow is not true(红色字体题正确答案选项)
Athat
B
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1Dinner customs are different around the world If you are a dinner guest in Ghana this information will help you a lot
In Ghana dinner is usually from four in the afternoon to six in the evening But there are no strict rules about time Whenever a guest arrives a family offers food When you go to a home the person who receives guests takes you to the living room first At this time everyone welcomes you Then you go to the dining room There you wash your hands in a bowl of water All the food is on the table
In Ghana you usually eat with your fingers You eat from the same dish as everyone else But you eat from one side of the dish only It is not polite to get food from the other side of the dish After dinner you wash your hands again in a bowl of water
Most meals in Ghana have a dish called fufu People in Ghana make fufu from the powder of some plants Sometimes they cut the fufu with a saw because it is very hard You must chew fufu well or you may get sick You eat fufu with the fingers of your right hand only
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆From the passage we know that in Ghana_________(红色字体题正确答案选项)
Athe rules for dinner time are not strict
Bdinner is always at six in the evening
Ca family offers food only at four in the afternoon
[单选题]◆If you are a dinger guest in Ghana the host()always takes you to_________(红色字体题正确答案选项)
Athe dining room first
Bthe living room first
Cthe kitchen first
[单选题]◆People in Ghana usually eat_________(红色字体题正确答案选项)
Afrom one side of a dish to the other
Bwith their fingers
Cwith their spoons
[单选题]◆In fact most dishes in Ghana_________(红色字体题正确答案选项)
Ahave fufu in them
Bare too hard to eat
Care very hard
[单选题]◆When you eat fufu you’d better_________(红色字体题正确答案选项)
Ause your right hand only
Bchew it well
Call of the above
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1To save money you simply need to spend less than you earn It is easy to say but why is it so difficult to do To answer this question you need to study the factors that keep you spending all the time
Easy access to credit
For most people this is the biggest reason for overspending People can easily get a credit card simply by filling out a short form in a bank or jumping on their website They can borrow money from banks to go shopping even buy cars or houses When you aren’t physically handing someone money or a check for a purchase you will feel you are spending free money or you aren’t spending money at all Try using cash to get your spending under control
Misusing credit cards
A credit card is an interest free shortterm loan When used as planned this can be a powerful financial tool
The problem is when you begin to let the balance continue from month to month If you make a 200 purchase on your credit card and find out that at the end of the month you can’t afford to repay the full amount this is when the high interest rates on the cards really begin to hurt you That is no way of saving money
Giving in to temptation
We all need to enjoy life but don’t waste your financial future for a few guilty pleasures today if they aren’t in your budget When you know that you can’t afford an activity don’t give in Instead invite your friends over for a home dinner party game night or some other activities where you can still enjoy time together but without breaking your budget
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆For most people easy access to credit is the biggest reason for overspending(红色字体题正确答案选项)
[答案]T
[判断题]◆You have to pay for the credit card loans by the end of each month(红色字体题正确答案选项)
[答案]T
[判断题]◆Using a credit card to pay is spending free money(红色字体题正确答案选项)
[答案]F
[判断题]◆Getting credit cards from various banks and using the overdraft to the limit can help you spend to feel good(红色字体题正确答案选项)
[答案]F
[判断题]◆Always pay attention to your budget while spending(红色字体题正确答案选项)
[答案]T
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1请根信息投诉信进行回复(80100词)
投诉者：James Williams
回复者：Liu Yan Manager
投诉原：2022年6月10日网购买Note12手机(Note12 mobile phone)质量问题拍(take pictures)收发信息(receive or send messages)
调查结果：确实质量问题
解决方案：退货(refund)换部新手机(exchange)
标准答案
Dear James Williams
Thank you for your letter of June 10 2022 concerning about the problem that occurred with the mobile phone
We wish to express our deepest regret over the unfortunate incident I appreciate your sincerity and agree that Note 12 mobile phone is imperfect in terms of taking pictures or sending messages Please accept my sincere apologies
After checking with our assembly staff in the workshop it is clear that a small part of the mobile phone was not installed correctly I can assure you that this oversight will never happen again We have shipped the replacement of the new Note 12 mobile phone and we believe this will be up to the standards you have come to expect from our company
Yours Sincerely
Liu Yan
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