国家开放学专科理英语2台机考总题库
说明：2024年8月23日整理适国家开放学专科学员台期末机考考试
第题 交际语题库
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
★_______●I have worked for IBM for 3 yearsBWhat is your working experience
★_______●It costs us ten thousand dollarsCHow much does the printing of the annual report cost
★_______●It will be held on the 3rd floor of Shakirat on HotelCWhat is the address of your speech
★_______●It will take at least two weeksAHow soon will you finish our annual report
★_______●That’s greatCHow about going to dinner at the Mexican restaurant tonight
★_______●Twice a weekAHow often do you use our company’s product
★_______●Everything is going smoothlyCHow is everything going
★_______●In totalit should be about 15000 RMB for the threeday trainingAHow much have you budgeted for the training
★_______●It might be a good idea to read some simplified books firstCWhat books would you recommend
★_______●My name is Helenand I was born in 1980My major was electrical engineeringATell me your nameplease
★_______●Neither do ILook at our communityit is such a messBI really don’t think our service center is satisfying
★_______Do you still work in Shanghai●NoI don’tIt’s two years since I worked thereCHaven’t seen you forages
★Any suggestions for the project●________BI advise you to put more hands in this project
★Can I ask you a few questions●________CCertainly
★Can you go skating with us this afternoon●SorryI can’tI_take care of my little sister at homeChave to
★Can you stay here longer●______but I have to be back tomorrowAI’d love to
★Cathywould you please come to our art club tomorrow●_______CI’d love to
★Could you please clean your room●____CNo problem
★Could you please clear the kitchenI want to cook dinner now●__I will do it immediatelyCMy pleasure
★Could you please pass me the ruler●_____CSurehere you are
★CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant●Waiter_____AI’m really sorry about that
★Did the medicine make you feel better●NoThe more____________I feelBmedicine I takethe worse
★Do you mind if I record your lecture●_____Go aheadCNot at all
★Good morningSunshine Community Center May I help you●___CI need a plumber to repair the water pipe in my kitchen
★Good morningSunshine Community CenterMay I help you●___CI need a plumber to repair the water pipe in my kitchen
★Have a nice holidayTed●________CThank youand you too
★Have you ever been to Tokyo●_________BNobut I hope to go there next year
★Hellois that service centerThe elevator of our apartment doesn’t work●____BSorryI’ll have it checked out at once
★Here you areSir●_______CThank you very much
★HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it●______ASureyou canTake it easy
★How are you feeling now●______AMuch better
★How did your talk with the community resident go●_________He seemed to accept my explanationbut he didn’t sign his name hereBI’m not sure
★How do you like living in Beijing●_______CI love itBeijing is such a beautiful city
★How do you think of the theme of our event●_______AIt’s pretty good
★How long will you be away from Italy●_______BAbout a month
★How often do you eat out●Well________but usually once a weekAit depends
★How’s your mother doing●_____AShe is very well
★I am afraid I can’t do well in the game●_______Its just for funCTake it easy
★I am sorryNow what were we talking about●_______CYou were saying that you used to be a teacher
★I am worrying about the coming examI am afraid I can’t pass this exam●________ACheer up
★I passed my driving test yesterday●Did you__________BCongratulations
★I was worried about my mathbut MrWhite gave me an A●_______BCongratulations
★I will go to Hong Kong Disneyland with my parents tomorrow●________BHave a nice trip
★I’ll be away on a spring tripWould you mind looking after my puppy●Not at all______CI’d be happy to
★I’m terribly sorry that I’ve spilled some coffee on the table●_______BIt doesn’t matter
★Is it going to be warm next week●________AYesit is
★Let’s make plan first for our eventsshall we●_______BOKlet’s do it
★Let’s play volleyball●_______Let’s play soccerCThat sounds boring
★Marycan you finish your homework on time●_________It is so easyBIt’s a piece of cake
★May I ask you why you left the former company●___________BBecause I want to change my working environment and seek new challenges
★May I borrow your book●_________AOf course
★May I do some sports after finishing my home work●______It’s good for your healthBOf course
★MumI’m going to school nowSee you●_________MaryCHave a nice day
★Nice to meet you againMr SmithHow are you●________AFinethank youAnd you
★Our company is doing a customer service questionnaireMay I take you a moment●____BBy all means
★Should I leave earlier tomorrow morning●______AYesit’s better to leave earlier to avoid the morning traffic
★Thank you very much for answering our questionsIt really helps our market research a lot●___BIt’s my pleasure
★Thank you very much for your help●______AIt’s my pleasure
★This jacket is so good______●It’s 200 yuanI can give you special 20 discount on itBHow much is it
★What do you think of your mother’s advice●______AIt doesn’t fit usactually
★What does your English teacher look like●______CShe looks much like her mother
★What kind of event are you going to plan●______BA birthday party for my brother
★What starting salary do you expect●______CI’d like to start at 5000 a month
★What time does the train leave●_______CAt half past five
★What’s the best way to get to the Empire Hotel●______BWalking through the wood
★What’s the fare to the museum●_____CFive dollars
★What’s the matter with you ●_______CI feel a bit sick
★What’s the weather like in this area●_______BIt’s rainy
★What’s your view on our questionnaire●________CFirst of allWe’d better change our question order
★Whose textbook is this●It_________John’sIt has his name on itBmust be
★Why do you look unhappyWhat’s the matter●______CI’m rather disappointed with the poor quality of the radio I’ve just bought
★Would you like a cup of tea●______AYesplease
★Would you like to go to the concert with us●______but I’ve promised to help Jim with his ChineseThank you all the sameCI wish I could
★Would you like to join us for the picnic this weekend●______CThanksI’d love to
★Would you mind answering some questions about your annual report●_____CNoas long as it doesn’t take long
★Would you mind filling the questionnaire for me●______ANo problem
★Would you mind filling the questionnaire for me●______ANo problemJust give it to me
★You needn’t do the work till after the New Year●_______BOhgoodThank you
★You’ve given us a wonderful Chinese dinnerMrsZhao●_______CI’m glad you enjoyed it
★Your plan is perfect and I believe that it will be a great success ●_________BThank you very much
第二题 词汇结构题库
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
★_____a company really wants is a candidate has that the right skillsAWhat
★A new food market will______in our community next monthCbe built
★A secretary must be skilled in office software word______processingCsuch as
★According to their feedback sheetsthe participants are all_______with the trainingAsatisfied
★American young people would rather_______advice from strangersAget
★Anyone who has worked here for over three years is_______for sick payBeligible
★Are you familiar___the sayingit’s not what you knowbut who you knowIn event planningnetworking is keyAwith
★At the end of the dayyou want all the participants_________this key messageBremembering
★At the end of the dayyou want all attendees_________your event to remember this key message that you’ve spent along time reinforcingCleaving
★Could you please tell me how long the movie_______●For half an hourBhas been on
★Customers_________refuse to filing the questionnaire are not permitted to buy the productCWho
★Dadyou promised to take me out●Well_________Aso I did
★Do you plan to_________this conference next yearCattend
★Do you think Tommy is________the truthCtelling
★Did the medicine make you feel better●No______medicine I take______I feelBThe morethe worse
★Does his absence______to your workAmake a difference
★Don’t forget______the window before leaving the roomAto close
★______exciting the football game wasMany people watched yesterdayBWhat an
★______facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondentsACompared to
★Generally speakingwe’ve_______some progress this year in developing and improving community servicesCmade
★______he studies hardhe will never pass the examAUnless
★He is_________this companyAin charge of
★He keeps on his focus on________moneyCmaking
★HiKateyou look tiredWhat’s the matter●I_______well last nightAdidn’t sleep
★He says what he thinks and does what he wants to do_________other people’s feelingsBregardless of
★He was always_________in sharing his enormous knowledgeAgenerous
★Her article is _________in her classCthe best
★Her article is________in her classAthe best
★Hiring a good employ may cost much money and time________it can win much more for the company in futureChowever
★Hiring the right employee_______with a job analysisBstarts
★Hiring the right employee_____you_____a thousand times over in high employee moraleCpaysback
★His action is always_________with his wordsCconsistent
★His action is always_________with his wordsBconsistent
★How many players does a baseball team_______Aconsist of
★I am worried about the dance show tomorrow●Be confidentIf you don’t believe in yourself_________willAnobody
★I didn’t do_________last weekCanything
★I don’t know_________I just arrived here two minutes agoAwhat’s going on
★I forgot_________my musicbook and borrowed one from LilyAto bring
★I hate the people_________don’t help others when they are in troubleAwho
★I have coffee_________breakfast timeAat
★I like cooking for my friends in________free timeBmy
★I think the 15th anniversary_________a special celebrationAreserves
★I would rather_________two weeks earlierCyou had come here
★I’d like to____that the staff member who served me didn’t really seem to know what he was doingApoint out
★If I______youI______more attention to the independent auditors’ report and financial statements in the annual reportCwere would pay
★If I_____youngerI would buy the dressAwere
★If you cut down too many treesit will______our environmentCbe harmful for
★If you want to check_____what a word meansyou can check in a dictionaryAwidely
★In that examination students were allowed______their dictionariesCto bring
★I’m afraid you’ll have to pay us_______the inconvenience according to the contractCfor
★I’m confident in these as long as we______the needs of the community residents and improve our service qualityAkeep an eye on
★I’m writing to_____a position as a computer engineer in your companyCapply for
★Iris did a great job in you school this semesterright●CertainlyShe is______than any other student in my classBmore hardworking
★It is only by agreeing with their view point and______that you will resolve the situation and send the customer away happyAsuggesting a possible solution
★It was Lucy_______helped me last SundayBthat
★It’s a great_______for us to have the chance to work with youBhonor
★It’s very hot hereWhy not_______your coatCtake off
★Let’s_________our planAstart
★Look _______BHere comes the bus
★Look at the stone bridgeDo you know______it was built●In the 1860sIt is quite oldAwhen
★Mark______two days going on family visits with experienced staff membersAspends
★Mary said to meif I had seen your bagI_______it to youBwould have returned
★Melinda will discuss the matter with John_____is the representative of Sunshine Medical CenterBwho
★More than 30 people_________the positionAapplied for
★My father is so hardworkingHe is no longer the man_________he was ff teen years agoBthat
★My watch has been losing time for the past weekIt probably needs_________Acleaning
★Nothing can make the brave soldier________his countryBto turn against
★Now Helen works________than beforeAmore carefully
★One dayour dreams will_________realityBturn into
★One person_________five now goes to a college in this cityAof
★Our center is going to______a physical exam program for the staff this yearAlaunch
★Our company will_______the customers’ suggestionsCrespond to
★Our workers have been checking the heating system since you called usI_____you it will perform well soonCassure
★Participants have______the Productivity Analysis WorksheetCcompleted
★People_________find useful information from the annual reportAcould
★People_________find useful information from the annual reportCcould
★Questionnaires are easy to_________Banalyze
★Questionnaires are not suitable_________some peopleBfor
★Relationships and friendships can________gangsBlead to
★Remember_________the newspaper when you have finished itBto put back
★________she couldn’t understand was why fewer and fewer went to him for helpBWhat
★Shall we go shopping now●Sorry I can’tI my_________shirtsCam washing
★Since this road is wet and slippery this morningit_________last nightCmust have rained
★_________the feedback is very helpful for planning future meetings and eventsBGetting
★_________the fogwe should have reached the annual meeting site on timeCBut for
★The candidate should dress in a manner that is appropriate to the position_____he is applyingAfor which
★The enemy has strengthened their_________positionBdefensive
★The heating system of our apartment broke down so I made a_______call to the community service centerBcomplaint
★The investor should be aware of the limitations of the financial statement analysis_______the annual reportAbased on
★The Jiahe Community Service Center is about to_________service for residentsBprovide
★The meeting’s been canceledLily________all that workBneedn’t have done
★The moment I got homeI found I_________my jacket on the playgroundAhad left
★The more information you can get________in your fieldCthe more competitive you will be
★The music________like the singing of a birdCsounds
★The name is familiar________meBto
★The new year is just________Baround the corner
★The old sayingpractice makes perfect________to interviewing tooBapplies
★The quality of questionnaire will_________ how much information we know from our customersBaffect
★The success of our event is_________ to the sponsorArelated
★The teacher told his students that the sun_________lightAgive off
★The training is_________positive results on the job they are presently_________Bbringing aboutdoing
★There are just eight oranges left in the box_________the spoil tonesAnot counting
★There are_________soccer fans in the worldBmillions of
★There is no doubt_________the school has made the right decision on the homeworkBthat
★There________an egg and some apples in the fridgeAis
★These tips may help you avoid_________bad employees for your companyBhiring
★They have disagreement_________the plan of celebrating the founding of the communityAon
★They have learned about_________in recent yearsBhundreds of English words
★They promised_________the car for usCto repaired
★They________ since last nightThey are about to finish the workBhave been cleaning the system
★This involves_________the highlevel reasoning behind your intentions for the eventBidentifying
★This involves_________the highlevel reasoning behind your intentions for the eventCidentifying
★Under no circumstance_________ to tell lies to the publicBare the companies allowed
★Unfortunately the poor girl can’t do anything but_________all her belongings at a low priceAto sell
★_________we are from different countrieswe all get along wellBthough
★Was it last summer_________you and your friends went to MoscowAwhen
★We are going to have our office_________to make room for a new engineerCrearranged
★We are under_________to finish the task within such limited timeBpressure
★We feel_________with the inconvenience the service center brought usAdisappointed
★We have to_________our annual work report to the manager next weekAhand in
★We need to carry out a proper_________of the new systemCevaluation
★We shall have an opportunity to exchange_________tomorrowCviews
★We should keep close_________with the police office to protect people and propertyAcontact
★We should keep in mind_____the feedback is very helpful for planning future meetings and eventsBthat
★We should take the degree_________account when we recruit a new secretaryBinto
★We think that Smith should be told about his _______condition as soon as possibleCphysical
★We will prepare a notice_________everyone before they have the exam in our centerAfor
★We______300 copiesand 240 were returned in the endAhanded out
★We_____it very much that you’ve come to give us a timely rideOtherwise we would miss the trainAappreciate
★We’re________for the work they’ve done in the past yearAgrateful
★Wowthere are so many fruits in the supermarketI can not decide_________firstAwhat to choose
★What should I do if I had a million dollars●If I ______youI would give it to medical researchCwere
★When reading the annual reportwe should look out_________the areas where the company did not comply with the regulationsBfor
★When stating problemswe can make a_________with those from last yearCcomparison
★When will you comeMonday or TuesdayJohn●I’m afraid________day is possibleI will be very busy in these two daysCneither
★When you meet a new wordyou can________in a dictionaryClook it up
★When_________different cultureswe often pay attention only to the differences without noticing the many similarities
Ccomparing
★Where are you used to_________vegetablesCbuying
★Whose textbook is this●It_________John’sIt has his name on itBmust be
★Write the telephone number down_________you forgetBin case
★_________you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCAs
★You also should send a resume_________the employer know more information about youCto let
★You can try these methods to keep your interview anxiety_________controlAunder
★You had better_________a doctor as soon as possibleCsee
★You must_________the annual certification of employment online within 15 daysAsubmit
★You need to_________those questionnaire papers for your companyAhand out
★You should be aware of your limits________budget or timeAin terms of
★You will get used to_________here when you have settled downAliving
★You’d better have your hair_________before going to your friend’s weddingBcut
★Your longterm success in event planning will be based_________the experience you hadBon
第三题 阅读理解选择题题库
题包含5题题4分计20分阅读短文ABC三选项中选择正确答案
★Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[单选题]◆When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[单选题]◆The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[单选题]◆When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[单选题]◆Which of the following statements is true according to the passage
AWhen the customers complainyou needn’t listen carefully
BYou needn’t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
★Chinese buyers used to prize foreign brandsthinking that products made by American or European companies are of higher quality(质量) than Chinese onesIncreasinglythat’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese onesbillionaire William Li told Business Insider during a recent interview on CCTV 9But for who were born after 1985it is a different picture
When I first went to the United Kingdom in 1997I thought that the difference between China and Europe was quite big Li saidBut for those born in the 1990swhen they visit Europe or the USthey do not think there is a big difference
The change in thinking among Chinese buyers is showing up in many markets in China where western companies used to controlA study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brandsaccording to the studyMeanwhilehome companies producing fooddrinksor personal care products increased their share of the market by 33 over the last ten years to nearly 70
Chinese buyersespecially the younger onesdon’t just believe that foreign brands are betterRight nowChinese buyers think China is good and ’Made in China’ is not bad at all Charlie Chenhead of China buyer research at Credit Suissetold South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuaweiOppoVivoand XiaomiApple is the only foreign brand in the top fivebut it has lost large ground to the home brands in recent yearsIts market share is believed to be down to 37 from a 2015 high of 54
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is this passage mainly about(红色字体题正确答案选项)
AThe quality of ’ Made in China’
BThe change in Chinese buyers’ thinking
CChinese products in the eye of foreigner
[单选题]◆Which of the following is true according to the text(红色字体题正确答案选项)
AMore and more foreigners go to buy Chinese products
BForeign products are more expensive than Chinese ones
CMore and more Chinese buyers prefer Chinese products
[单选题]◆Which fact best explains home brand bias(红色字体题正确答案选项)
AApple had a market share of 54 in 2015
BMore than 90 of young Chinese buyers prefer home brands
CChinese people born before 1985 think that foreign brands are better
[单选题]◆Who did most of the research for this report(红色字体题正确答案选项)
ACredit Suisse
BCCTV 9
CSouth China Morning Post
[单选题]◆What’s the best title for this passage(红色字体题正确答案选项)
AChinese products get more popular at home
BYoung Chinese are crazy for foreign brands
CMade in China’ is welcomed all over the world
★Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen(红色字体题正确答案选项)
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful(红色字体题正确答案选项)
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage(红色字体题正确答案选项)
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2(红色字体题正确答案选项)
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage(红色字体题正确答案选项)
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
★If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[单选题]◆Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[单选题]◆What does the underlined phrase Less is more mean
AUsing fewer wordsmaking fewer partsand so onis simplerand more efficient than the opposite
BThe fewerthe better
CThe morethe better
[单选题]◆Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[单选题]◆How many steps should you take to make your report impressive
AFive
BThree
CFour
★Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt’s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn’t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Mary’s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[单选题]◆Mary began to need a better violin when she was about_________
A10
B11
C12
[单选题]◆The man at the concert told Mary’s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[单选题]◆Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[单选题]◆Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
★People often ask me for suggestions about how to learn EnglishAs for iteveryone is differentI’ll share some of my experienceI once took a school year English course in Wuhan Universitybut I mostly learned English on my own
One thing I can tell you is thatonce you’ve started learningyou should try to think in English as much as you canIf you see something when you’re riding your bike or walking down the streetjust think about How would I say them in English？At firstit might be with simple words or phrasesbut later you should think about longer phrases and sentencesNow I’m in Americaand for most of the timeI would think in English and speak it directlyIt’s amazing how much this helps
For several years after I started learningI was often afraid of talking with others in English because I didn’t want to make mistakesFinally IAnd while traveling in AmericaI’d try to hang out with friends who couldn’t speak Chineseso that I’d have no choice but to speak EnglishAnd I also decided that if I said something stupid and other people laughed at methen so be itAfter thatmy English started improving much more quickly
Besidesit may be a good idea to ask your American friends to look at the way you’re writingand give you some suggestions for improvement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆The writer learned English in Wuhan University for about_________(红色字体题正确答案选项)
Aa week
Ba month
Ca year
[单选题]◆According to the writer_________is a good way to improve your English(红色字体题正确答案选项)
Athinking in English
Blearning English grammar
Cwatching English films
[单选题]◆The underlined phraseget it overin paragraph 3 means_________in English(红色字体题正确答案选项)
Astick to it
Bdepend on it
Covercome it
[单选题]◆To the writer’s surprisehis English improved quickly______(红色字体题正确答案选项)
Ain China
Bin America
Cin the university
[单选题]◆The best title for the passage is_________(红色字体题正确答案选项)
AMy English Learning Experience
BThe Importance of English
CMy University Life
★PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll door say when she meets them
Mark has a degree similar to Elaine’sand has just been hired by Goose neckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you’re going to do
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What are PPHC and Goose neck(红色字体题正确答案选项)
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[单选题]◆Which degree does Elaine have(红色字体题正确答案选项)
APsychology degree
BPhysiology degree
CSociology degree
[单选题]◆Which of the following statements is TRUE according to the passage(红色字体题正确答案选项)
AElaine has done this type of community work so her organization doesn’t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[单选题]◆How is Mark trained to be prepared for his work(红色字体题正确答案选项)
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[单选题]◆What is the main idea of the passage(红色字体题正确答案选项)
AThe importance of training
BDifferent training ways
CElaine’s and Mark’s work experience
★Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆The questionnaire contains following elements except
ATest
BParagraph
CAddress
[单选题]◆In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[单选题]◆You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[单选题]◆What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[单选题]◆Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
★Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆_______often influences the stress around interviews according to the passage(红色字体题正确答案选项) AInterview process BAnxietyprovoking thoughts CInterviewers’ assumptions
[单选题]◆Does one poor answer in an interview influence a candidate to get a job(红色字体题正确答案选项) AYes BNo CNot given
[单选题]◆Imagining success help a candidate to_______levels of anxiety(红色字体题正确答案选项) Alower Braise Cequal
[单选题]◆How can we reduce our stress around interviews(红色字体题正确答案选项) ABreathe deeply BMeet friends CHave a big meal
[单选题]◆When should we go to see a doctor according the author(红色字体题正确答案选项)
AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
★The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage(红色字体题正确答案选项)
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________(红色字体题正确答案选项)
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________(红色字体题正确答案选项)
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses(红色字体题正确答案选项)
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________(红色字体题正确答案选项)
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
★The Vieira family moved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you’re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person’s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other’s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don’t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the passage mainly about(红色字体题正确答案选项)
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[单选题]◆The passage begins with the experience of the Vieira family in order to________(红色字体题正确答案选项)
Adiscuss the need for teaching a new language
Bintroduce the passage’s main characters to the readers
Cshow the problems of speaking only one language
[单选题]◆The underlined phrase multilanguage speakers(Paragraph 5)means people who know________(红色字体题正确答案选项)
Atheir mother language
Ba new language
Cmore than one language
[单选题]◆According to the passageif you can speak more than one languageyou can________(红色字体题正确答案选项)
Afind a better job
Bcommunicate more independently
Cbetter understand history
[单选题]◆Based on the last paragraphwhich of the following is the worst(红色字体题正确答案选项)
ANot knowing another language．
BForgetting one’s mother language．
CRefusing to learn another language．
★There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man’s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[单选题]◆According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[单选题]◆The red ants attack the black ants’ home because_________
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[单选题]◆According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[单选题]◆The main purpose of the passage is to_________
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
第四题 阅读理解判断题题库
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
★An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆An annual report of a company provides some information about its business performance for certain people(红色字体题正确答案选项)
[答案]T
[判断题]◆People can know everything of the company from the annual report(红色字体题正确答案选项)
[答案]F
[判断题]◆An annual report usually includes chairman’s letterfinancial statements and operation analysis(红色字体题正确答案选项)
[答案]T
[判断题]◆A chairman’s letter should include the strategic direction moving forward(红色字体题正确答案选项)
[答案]T
[判断题]◆This passage is mainly about the main parts of an annual report(红色字体题正确答案选项)
[答案]T
★Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross
training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Cross training is training an employee to do a different job in a different company(红色字体题正确答案选项)
[答案]F
[判断题]◆Cross training is beneficial not only for managers but also for employees(红色字体题正确答案选项)
[答案]T
[判断题]◆Cross training can apply to almost any position and almost any industry(红色字体题正确答案选项)
[答案]T
[判断题]◆Not all employees are suitable to be cross trained(红色字体题正确答案选项)
[答案]T
[判断题]◆You can decide which employees to be cross trained according to their age(红色字体题正确答案选项)
[答案]F
★Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire to
Finallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages
[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents
[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through the computer software
[答案]T
[判断题]◆Questionnaire is suitable for everyone
[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to
[答案]T
★Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
★Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you’ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A message must be understood interpreted or delivered correctly with communication(红色字体题正确答案选项)
[答案]F
[判断题]◆When you talk with others you can pay little attention to your body language(红色字体题正确答案选项)
[答案]F
[判断题]◆The better you are able to understand others the better your ability to communicate(红色字体题正确答案选项)
[答案]F
[判断题]◆Before stating your opinions you’d better let the speaker finish his or her talking first(红色字体题正确答案选项)
[答案]T
[判断题]◆Don’t argue or debate with others if you feel angry or displeased(红色字体题正确答案选项)
[答案]T
★Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hiring the wrong employee is expensivecostly to a companyand time consuming
[答案]T
[判断题]◆A company has to spend a lot of money hiring a right employee
[答案]F
[判断题]◆An advertisement with a clear target will make all candidates lose courage
[答案]F
[判断题]◆Well designed interview questions can help you know more about the candidates
[答案]T
[判断题]◆Work experience is one of the primary things for an employer to verify in background checking
[答案]T
★If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read itsuch as donatepurchase servicesetc
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Before writing the reportyou should gather all the work you have done over the past year
[答案]T
[判断题]◆The contents of the report should be selective
[答案]T
[判断题]◆The idioma picture is worth a thousand wordsis appropriate here
[答案]T
[判断题]◆The application of visuals and charts can make the report more boring
[答案]F
[判断题]◆Ending the report with a strong call to action will offend he readers
[答案]F
★One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn’t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat’s morewe can come up with our own ideas and learn more through discussionIt’s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li
’s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students’ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I’m sure it is helpful added Zhang Ming
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement
[答案]T
[判断题]◆The school made the reform in order to offer students more seats to study
[答案]F
[判断题]◆The reform has demanded more from teachers
[答案]T
[判断题]◆Wu Liang and her classmates like the new classroom arrangement
[答案]F
[判断题]◆The best title of this passage maybe New Look in Class
[答案]T
★QuestionnairesAdvantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages(红色字体题正确答案选项)
[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through the computer software(红色字体题正确答案选项)
[答案]T
[判断题]◆Questionnaire is suitable for everyone(红色字体题正确答案选项)
[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to(红色字体题正确答案选项)
[答案]T
★Sixteen years ago I learned this lesson in the back of a New York City taxicabHere’s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car’s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey’ll dump it on youWhen someone wants to dump on youdon’t take it personallyYou just smilewavewish them welland move onYou’ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over meAnd how often do I take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI’m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou’ll be happierLife’s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don’t
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆One day the taxi almost hit another car
[答案]T
[判断题]◆The author dumped some garbage in front of his car
[答案]F
[判断题]◆Many people like to drive garbage trucks
[答案]T
[判断题]◆The author used to have a lot of money
[答案]F
[判断题]◆If peopledump garbageon youtry your best to persuade them not to do that again
[答案]F
★USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆You can plan a success event if you have experience
[答案]F
[判断题]◆You will move into a position with some responsibility only through volunteering
[答案]F
[判断题]◆Networking is the key to event planning
[答案]T
[判断题]◆Create an event album means taking photos in the event
[答案]F
[判断题]◆You can become a certified event planner as well when you gain valuable event planning experience
[答案]T
★Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
●I’ve had the first page simplified
●I have asked them to make the icons large
●The colours are now different too
●There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆David had a meeting with the designers yesterday
[答案]F
[判断题]◆David had made the icons larger
[答案]F
[判断题]◆The speed of access has been made quicker
[答案]F
[判断题]◆David is going to make a presentation in Paris
[答案]T
[判断题]◆David would like some help from Xiaoyan
[答案]T
第五题 翻译题题库
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
★A bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleB招聘合格员工浪费时间金钱会影响整团队精神公司士气
★A few minutes later the doctor came out of his room for the third timeB分钟医生第三次房间走出
★A man and his wife had a small restaurant near a stationC男妻子车站方开家饭馆
★A new food market will be built in our community next monthC月社区新建菜市场
★A true friend is someone who reaches for your hand and touches your heartC真正朋友援手帮助感动心扉
★Angry customers tend to aim their dissatisfaction and complaints at staff membersA愤怒顾客会员工做发泄满抱怨目标
★As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attentionC般言重点放讲解容吸引观众注意
★Be considerate of other speakers by waiting until they are done before stating your viewsB陈述观点前发言者考虑应等叙述完毕
★By the following weekwhen he’s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itC第二星期独立工作时候感需做什开始做非常清楚
★Encourage the frontline staff to build strong relationships with customers as they are the most reliable of the customer feedback sourcesB鼓励线员工客户建立牢固关系客户反馈源
★Focus groups are representatives of customers whose job is to provide you with information on their needs and preferencesC焦点组顾客代表工作提供需求喜
★Having patience with your customers and with yourself will go a long way in winning over hostile customersB顾客耐心赢生气顾客工作支持方面帮助
★I don’t know why he is latehe might have had an accidentC知道迟遇事
★I think what should be done is to create more job opportunities for studentsA认更需学生创造更工作机会
★I want to leave a little room in the budgetjust in caseC想留点预算空间防万
★If I may say sohe was not very familiar with the proceduresC果样说话太熟悉操作步骤
★In a good relationshipboth sides are willing to changeA段良关系中双方愿意改变
★In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisionsA总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
★In contrast to other countriesthe US has no national college entrance examB国家相美国没学入学考试
★In general we’ve made some progress this year in improving community servicesA总说年已改善社区服务方面取进展
★It’s difficult to change someone elsebut we can always change ourselvesC改变难总改变
★Making a list will ensure you don’t overlook thingsA列单子会保证忽略事情
★Openended questions mean respondents can answer freely using their own wordsA开放式问题意味着受访者语言回答
★On the last day of the old yearthere is a family dinnerB年天会次家庭聚餐
★Qiao xiang Community Service Center is about to provide service for residentsB侨香社区服务中心开始居民提供服务
★Questionnaires are not suitable for some people to whom a survey might not work because of reading problemA问卷调查适合阅读困难法作
★So far the heating system in our apartment hasn’t been workingC目前楼制热系统没启动
★Stress around interviews is often influenced by our assumptions we make to ourselves about the processC面试程揣测会影响面试压力
★The more familiar interviewing feels to youthe less anxiety you will feel with the processA面试越熟悉面试程中焦虑会越少
★The old saying practice makes perfectapplies to interviewing tooB古话熟生巧面试准备适
★The purpose of the interview is to find out if the candidate is a strong i to your businessA面试目弄清楚应聘者否正公司需
★They are willing to understand their partner’s position first before trying to get understoodB合作方理解前愿意先理解合作伙伴立场
★They have disagreement on the plan of celebrating the founding of the communityB庆祝公司成立方案异议
★This involves identifying the highlevel reasoning behind your intentions for the eventC包括弄明白举办次活动目背高层次推理
★Thank you so much for your generous hospitalityB非常喜欢里宜环境
★To communicate precisely what you want to say you have to frequently need to define key wordsC准确表达意必须断定义关键词
★Training activities can affect the work performance of the employeesC培训活动会影响员工工作表现
★We can’t possibly get the work done by OctoberA十月份前做完项工作
★We should keep close contact with the community to provide a better support serviceC应该社区保持密切联系提供更优支持服务
★We should present data in tables or charts so that the report may not be boring with facts aloneA应该表格图表呈现数便报告仅事实枯燥乏味
★What’s worsethe level of dissatisfaction increased by 10compared to last yearC更糟满意度年相提高10
★When you start a jobyou must stick to itA旦开始件工作持恒
★Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detailA周年庆典体育赛事者退休会少时间活动成功细节
★Will you be involved in opening the new office B会参开设新办公室工作？
★With these figures in mindyou could find the answers to these problems to improve your planA数字找问题答案完善计划
★You can see many interesting things on your wayB路见许趣事情 ★You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcingA希参加者离场会记花长时间强调关键信息
★You will do everything within your power to try and resolve the situationA会权利范围切努力解决问题
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说明：2024年8月23日整理适国家开放学专科学员台期末机考考试
第题 交际语题库
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
★_______●I have worked for IBM for 3 yearsBWhat is your working experience
★_______●It costs us ten thousand dollarsCHow much does the printing of the annual report cost
★_______●It will be held on the 3rd floor of Shakirat on HotelCWhat is the address of your speech
★_______●It will take at least two weeksAHow soon will you finish our annual report
★_______●That’s greatCHow about going to dinner at the Mexican restaurant tonight
★_______●Twice a weekAHow often do you use our company’s product
★_______●Everything is going smoothlyCHow is everything going
★_______●In totalit should be about 15000 RMB for the threeday trainingAHow much have you budgeted for the training
★_______●It might be a good idea to read some simplified books firstCWhat books would you recommend
★_______●My name is Helenand I was born in 1980My major was electrical engineeringATell me your nameplease
★_______●Neither do ILook at our communityit is such a messBI really don’t think our service center is satisfying
★_______Do you still work in Shanghai●NoI don’tIt’s two years since I worked thereCHaven’t seen you forages
★Any suggestions for the project●________BI advise you to put more hands in this project
★Can I ask you a few questions●________CCertainly
★Can you go skating with us this afternoon●SorryI can’tI_take care of my little sister at homeChave to
★Can you stay here longer●______but I have to be back tomorrowAI’d love to
★Cathywould you please come to our art club tomorrow●_______CI’d love to
★Could you please clean your room●____CNo problem
★Could you please clear the kitchenI want to cook dinner now●__I will do it immediatelyCMy pleasure
★Could you please pass me the ruler●_____CSurehere you are
★CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant●Waiter_____AI’m really sorry about that
★Did the medicine make you feel better●NoThe more____________I feelBmedicine I takethe worse
★Do you mind if I record your lecture●_____Go aheadCNot at all
★Good morningSunshine Community Center May I help you●___CI need a plumber to repair the water pipe in my kitchen
★Good morningSunshine Community CenterMay I help you●___CI need a plumber to repair the water pipe in my kitchen
★Have a nice holidayTed●________CThank youand you too
★Have you ever been to Tokyo●_________BNobut I hope to go there next year
★Hellois that service centerThe elevator of our apartment doesn’t work●____BSorryI’ll have it checked out at once
★Here you areSir●_______CThank you very much
★HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it●______ASureyou canTake it easy
★How are you feeling now●______AMuch better
★How did your talk with the community resident go●_________He seemed to accept my explanationbut he didn’t sign his name hereBI’m not sure
★How do you like living in Beijing●_______CI love itBeijing is such a beautiful city
★How do you think of the theme of our event●_______AIt’s pretty good
★How long will you be away from Italy●_______BAbout a month
★How often do you eat out●Well________but usually once a weekAit depends
★How’s your mother doing●_____AShe is very well
★I am afraid I can’t do well in the game●_______Its just for funCTake it easy
★I am sorryNow what were we talking about●_______CYou were saying that you used to be a teacher
★I am worrying about the coming examI am afraid I can’t pass this exam●________ACheer up
★I passed my driving test yesterday●Did you__________BCongratulations
★I was worried about my mathbut MrWhite gave me an A●_______BCongratulations
★I will go to Hong Kong Disneyland with my parents tomorrow●________BHave a nice trip
★I’ll be away on a spring tripWould you mind looking after my puppy●Not at all______CI’d be happy to
★I’m terribly sorry that I’ve spilled some coffee on the table●_______BIt doesn’t matter
★Is it going to be warm next week●________AYesit is
★Let’s make plan first for our eventsshall we●_______BOKlet’s do it
★Let’s play volleyball●_______Let’s play soccerCThat sounds boring
★Marycan you finish your homework on time●_________It is so easyBIt’s a piece of cake
★May I ask you why you left the former company●___________BBecause I want to change my working environment and seek new challenges
★May I borrow your book●_________AOf course
★May I do some sports after finishing my home work●______It’s good for your healthBOf course
★MumI’m going to school nowSee you●_________MaryCHave a nice day
★Nice to meet you againMr SmithHow are you●________AFinethank youAnd you
★Our company is doing a customer service questionnaireMay I take you a moment●____BBy all means
★Should I leave earlier tomorrow morning●______AYesit’s better to leave earlier to avoid the morning traffic
★Thank you very much for answering our questionsIt really helps our market research a lot●___BIt’s my pleasure
★Thank you very much for your help●______AIt’s my pleasure
★This jacket is so good______●It’s 200 yuanI can give you special 20 discount on itBHow much is it
★What do you think of your mother’s advice●______AIt doesn’t fit usactually
★What does your English teacher look like●______CShe looks much like her mother
★What kind of event are you going to plan●______BA birthday party for my brother
★What starting salary do you expect●______CI’d like to start at 5000 a month
★What time does the train leave●_______CAt half past five
★What’s the best way to get to the Empire Hotel●______BWalking through the wood
★What’s the fare to the museum●_____CFive dollars
★What’s the matter with you ●_______CI feel a bit sick
★What’s the weather like in this area●_______BIt’s rainy
★What’s your view on our questionnaire●________CFirst of allWe’d better change our question order
★Whose textbook is this●It_________John’sIt has his name on itBmust be
★Why do you look unhappyWhat’s the matter●______CI’m rather disappointed with the poor quality of the radio I’ve just bought
★Would you like a cup of tea●______AYesplease
★Would you like to go to the concert with us●______but I’ve promised to help Jim with his ChineseThank you all the sameCI wish I could
★Would you like to join us for the picnic this weekend●______CThanksI’d love to
★Would you mind answering some questions about your annual report●_____CNoas long as it doesn’t take long
★Would you mind filling the questionnaire for me●______ANo problem
★Would you mind filling the questionnaire for me●______ANo problemJust give it to me
★You needn’t do the work till after the New Year●_______BOhgoodThank you
★You’ve given us a wonderful Chinese dinnerMrsZhao●_______CI’m glad you enjoyed it
★Your plan is perfect and I believe that it will be a great success ●_________BThank you very much
第二题 词汇结构题库
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
★_____a company really wants is a candidate has that the right skillsAWhat
★A new food market will______in our community next monthCbe built
★A secretary must be skilled in office software word______processingCsuch as
★According to their feedback sheetsthe participants are all_______with the trainingAsatisfied
★American young people would rather_______advice from strangersAget
★Anyone who has worked here for over three years is_______for sick payBeligible
★Are you familiar___the sayingit’s not what you knowbut who you knowIn event planningnetworking is keyAwith
★At the end of the dayyou want all the participants_________this key messageBremembering
★At the end of the dayyou want all attendees_________your event to remember this key message that you’ve spent along time reinforcingCleaving
★Could you please tell me how long the movie_______●For half an hourBhas been on
★Customers_________refuse to filing the questionnaire are not permitted to buy the productCWho
★Dadyou promised to take me out●Well_________Aso I did
★Do you plan to_________this conference next yearCattend
★Do you think Tommy is________the truthCtelling
★Did the medicine make you feel better●No______medicine I take______I feelBThe morethe worse
★Does his absence______to your workAmake a difference
★Don’t forget______the window before leaving the roomAto close
★______exciting the football game wasMany people watched yesterdayBWhat an
★______facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondentsACompared to
★Generally speakingwe’ve_______some progress this year in developing and improving community servicesCmade
★______he studies hardhe will never pass the examAUnless
★He is_________this companyAin charge of
★He keeps on his focus on________moneyCmaking
★HiKateyou look tiredWhat’s the matter●I_______well last nightAdidn’t sleep
★He says what he thinks and does what he wants to do_________other people’s feelingsBregardless of
★He was always_________in sharing his enormous knowledgeAgenerous
★Her article is _________in her classCthe best
★Her article is________in her classAthe best
★Hiring a good employ may cost much money and time________it can win much more for the company in futureChowever
★Hiring the right employee_______with a job analysisBstarts
★Hiring the right employee_____you_____a thousand times over in high employee moraleCpaysback
★His action is always_________with his wordsCconsistent
★His action is always_________with his wordsBconsistent
★How many players does a baseball team_______Aconsist of
★I am worried about the dance show tomorrow●Be confidentIf you don’t believe in yourself_________willAnobody
★I didn’t do_________last weekCanything
★I don’t know_________I just arrived here two minutes agoAwhat’s going on
★I forgot_________my musicbook and borrowed one from LilyAto bring
★I hate the people_________don’t help others when they are in troubleAwho
★I have coffee_________breakfast timeAat
★I like cooking for my friends in________free timeBmy
★I think the 15th anniversary_________a special celebrationAreserves
★I would rather_________two weeks earlierCyou had come here
★I’d like to____that the staff member who served me didn’t really seem to know what he was doingApoint out
★If I______youI______more attention to the independent auditors’ report and financial statements in the annual reportCwere would pay
★If I_____youngerI would buy the dressAwere
★If you cut down too many treesit will______our environmentCbe harmful for
★If you want to check_____what a word meansyou can check in a dictionaryAwidely
★In that examination students were allowed______their dictionariesCto bring
★I’m afraid you’ll have to pay us_______the inconvenience according to the contractCfor
★I’m confident in these as long as we______the needs of the community residents and improve our service qualityAkeep an eye on
★I’m writing to_____a position as a computer engineer in your companyCapply for
★Iris did a great job in you school this semesterright●CertainlyShe is______than any other student in my classBmore hardworking
★It is only by agreeing with their view point and______that you will resolve the situation and send the customer away happyAsuggesting a possible solution
★It was Lucy_______helped me last SundayBthat
★It’s a great_______for us to have the chance to work with youBhonor
★It’s very hot hereWhy not_______your coatCtake off
★Let’s_________our planAstart
★Look _______BHere comes the bus
★Look at the stone bridgeDo you know______it was built●In the 1860sIt is quite oldAwhen
★Mark______two days going on family visits with experienced staff membersAspends
★Mary said to meif I had seen your bagI_______it to youBwould have returned
★Melinda will discuss the matter with John_____is the representative of Sunshine Medical CenterBwho
★More than 30 people_________the positionAapplied for
★My father is so hardworkingHe is no longer the man_________he was ff teen years agoBthat
★My watch has been losing time for the past weekIt probably needs_________Acleaning
★Nothing can make the brave soldier________his countryBto turn against
★Now Helen works________than beforeAmore carefully
★One dayour dreams will_________realityBturn into
★One person_________five now goes to a college in this cityAof
★Our center is going to______a physical exam program for the staff this yearAlaunch
★Our company will_______the customers’ suggestionsCrespond to
★Our workers have been checking the heating system since you called usI_____you it will perform well soonCassure
★Participants have______the Productivity Analysis WorksheetCcompleted
★People_________find useful information from the annual reportAcould
★People_________find useful information from the annual reportCcould
★Questionnaires are easy to_________Banalyze
★Questionnaires are not suitable_________some peopleBfor
★Relationships and friendships can________gangsBlead to
★Remember_________the newspaper when you have finished itBto put back
★________she couldn’t understand was why fewer and fewer went to him for helpBWhat
★Shall we go shopping now●Sorry I can’tI my_________shirtsCam washing
★Since this road is wet and slippery this morningit_________last nightCmust have rained
★_________the feedback is very helpful for planning future meetings and eventsBGetting
★_________the fogwe should have reached the annual meeting site on timeCBut for
★The candidate should dress in a manner that is appropriate to the position_____he is applyingAfor which
★The enemy has strengthened their_________positionBdefensive
★The heating system of our apartment broke down so I made a_______call to the community service centerBcomplaint
★The investor should be aware of the limitations of the financial statement analysis_______the annual reportAbased on
★The Jiahe Community Service Center is about to_________service for residentsBprovide
★The meeting’s been canceledLily________all that workBneedn’t have done
★The moment I got homeI found I_________my jacket on the playgroundAhad left
★The more information you can get________in your fieldCthe more competitive you will be
★The music________like the singing of a birdCsounds
★The name is familiar________meBto
★The new year is just________Baround the corner
★The old sayingpractice makes perfect________to interviewing tooBapplies
★The quality of questionnaire will_________ how much information we know from our customersBaffect
★The success of our event is_________ to the sponsorArelated
★The teacher told his students that the sun_________lightAgive off
★The training is_________positive results on the job they are presently_________Bbringing aboutdoing
★There are just eight oranges left in the box_________the spoil tonesAnot counting
★There are_________soccer fans in the worldBmillions of
★There is no doubt_________the school has made the right decision on the homeworkBthat
★There________an egg and some apples in the fridgeAis
★These tips may help you avoid_________bad employees for your companyBhiring
★They have disagreement_________the plan of celebrating the founding of the communityAon
★They have learned about_________in recent yearsBhundreds of English words
★They promised_________the car for usCto repaired
★They________ since last nightThey are about to finish the workBhave been cleaning the system
★This involves_________the highlevel reasoning behind your intentions for the eventBidentifying
★This involves_________the highlevel reasoning behind your intentions for the eventCidentifying
★Under no circumstance_________ to tell lies to the publicBare the companies allowed
★Unfortunately the poor girl can’t do anything but_________all her belongings at a low priceAto sell
★_________we are from different countrieswe all get along wellBthough
★Was it last summer_________you and your friends went to MoscowAwhen
★We are going to have our office_________to make room for a new engineerCrearranged
★We are under_________to finish the task within such limited timeBpressure
★We feel_________with the inconvenience the service center brought usAdisappointed
★We have to_________our annual work report to the manager next weekAhand in
★We need to carry out a proper_________of the new systemCevaluation
★We shall have an opportunity to exchange_________tomorrowCviews
★We should keep close_________with the police office to protect people and propertyAcontact
★We should keep in mind_____the feedback is very helpful for planning future meetings and eventsBthat
★We should take the degree_________account when we recruit a new secretaryBinto
★We think that Smith should be told about his _______condition as soon as possibleCphysical
★We will prepare a notice_________everyone before they have the exam in our centerAfor
★We______300 copiesand 240 were returned in the endAhanded out
★We_____it very much that you’ve come to give us a timely rideOtherwise we would miss the trainAappreciate
★We’re________for the work they’ve done in the past yearAgrateful
★Wowthere are so many fruits in the supermarketI can not decide_________firstAwhat to choose
★What should I do if I had a million dollars●If I ______youI would give it to medical researchCwere
★When reading the annual reportwe should look out_________the areas where the company did not comply with the regulationsBfor
★When stating problemswe can make a_________with those from last yearCcomparison
★When will you comeMonday or TuesdayJohn●I’m afraid________day is possibleI will be very busy in these two daysCneither
★When you meet a new wordyou can________in a dictionaryClook it up
★When_________different cultureswe often pay attention only to the differences without noticing the many similarities
Ccomparing
★Where are you used to_________vegetablesCbuying
★Whose textbook is this●It_________John’sIt has his name on itBmust be
★Write the telephone number down_________you forgetBin case
★_________you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCAs
★You also should send a resume_________the employer know more information about youCto let
★You can try these methods to keep your interview anxiety_________controlAunder
★You had better_________a doctor as soon as possibleCsee
★You must_________the annual certification of employment online within 15 daysAsubmit
★You need to_________those questionnaire papers for your companyAhand out
★You should be aware of your limits________budget or timeAin terms of
★You will get used to_________here when you have settled downAliving
★You’d better have your hair_________before going to your friend’s weddingBcut
★Your longterm success in event planning will be based_________the experience you hadBon
第三题 阅读理解选择题题库
题包含5题题4分计20分阅读短文ABC三选项中选择正确答案
★Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[单选题]◆When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[单选题]◆The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[单选题]◆When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[单选题]◆Which of the following statements is true according to the passage
AWhen the customers complainyou needn’t listen carefully
BYou needn’t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
★Chinese buyers used to prize foreign brandsthinking that products made by American or European companies are of higher quality(质量) than Chinese onesIncreasinglythat’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese onesbillionaire William Li told Business Insider during a recent interview on CCTV 9But for who were born after 1985it is a different picture
When I first went to the United Kingdom in 1997I thought that the difference between China and Europe was quite big Li saidBut for those born in the 1990swhen they visit Europe or the USthey do not think there is a big difference
The change in thinking among Chinese buyers is showing up in many markets in China where western companies used to controlA study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brandsaccording to the studyMeanwhilehome companies producing fooddrinksor personal care products increased their share of the market by 33 over the last ten years to nearly 70
Chinese buyersespecially the younger onesdon’t just believe that foreign brands are betterRight nowChinese buyers think China is good and ’Made in China’ is not bad at all Charlie Chenhead of China buyer research at Credit Suissetold South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuaweiOppoVivoand XiaomiApple is the only foreign brand in the top fivebut it has lost large ground to the home brands in recent yearsIts market share is believed to be down to 37 from a 2015 high of 54
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is this passage mainly about(红色字体题正确答案选项)
AThe quality of ’ Made in China’
BThe change in Chinese buyers’ thinking
CChinese products in the eye of foreigner
[单选题]◆Which of the following is true according to the text(红色字体题正确答案选项)
AMore and more foreigners go to buy Chinese products
BForeign products are more expensive than Chinese ones
CMore and more Chinese buyers prefer Chinese products
[单选题]◆Which fact best explains home brand bias(红色字体题正确答案选项)
AApple had a market share of 54 in 2015
BMore than 90 of young Chinese buyers prefer home brands
CChinese people born before 1985 think that foreign brands are better
[单选题]◆Who did most of the research for this report(红色字体题正确答案选项)
ACredit Suisse
BCCTV 9
CSouth China Morning Post
[单选题]◆What’s the best title for this passage(红色字体题正确答案选项)
AChinese products get more popular at home
BYoung Chinese are crazy for foreign brands
CMade in China’ is welcomed all over the world
★Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Why does the writer say successful and memorable events don’t just happen(红色字体题正确答案选项)
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[单选题]◆According to the passagewhat is the key factor to make your event successful(红色字体题正确答案选项)
ALeadership
BDetails
CPlenty of planning time
[单选题]◆Which of the following statement is NOT true according to the passage(红色字体题正确答案选项)
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[单选题]◆What does the first sentence mean in paragraph 2(红色字体题正确答案选项)
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[单选题]◆What’s the theme of the passage(红色字体题正确答案选项)
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
★If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[单选题]◆Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[单选题]◆What does the underlined phrase Less is more mean
AUsing fewer wordsmaking fewer partsand so onis simplerand more efficient than the opposite
BThe fewerthe better
CThe morethe better
[单选题]◆Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[单选题]◆How many steps should you take to make your report impressive
AFive
BThree
CFour
★Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt’s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn’t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Mary’s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[单选题]◆Mary began to need a better violin when she was about_________
A10
B11
C12
[单选题]◆The man at the concert told Mary’s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[单选题]◆Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[单选题]◆Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
★People often ask me for suggestions about how to learn EnglishAs for iteveryone is differentI’ll share some of my experienceI once took a school year English course in Wuhan Universitybut I mostly learned English on my own
One thing I can tell you is thatonce you’ve started learningyou should try to think in English as much as you canIf you see something when you’re riding your bike or walking down the streetjust think about How would I say them in English？At firstit might be with simple words or phrasesbut later you should think about longer phrases and sentencesNow I’m in Americaand for most of the timeI would think in English and speak it directlyIt’s amazing how much this helps
For several years after I started learningI was often afraid of talking with others in English because I didn’t want to make mistakesFinally IAnd while traveling in AmericaI’d try to hang out with friends who couldn’t speak Chineseso that I’d have no choice but to speak EnglishAnd I also decided that if I said something stupid and other people laughed at methen so be itAfter thatmy English started improving much more quickly
Besidesit may be a good idea to ask your American friends to look at the way you’re writingand give you some suggestions for improvement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆The writer learned English in Wuhan University for about_________(红色字体题正确答案选项)
Aa week
Ba month
Ca year
[单选题]◆According to the writer_________is a good way to improve your English(红色字体题正确答案选项)
Athinking in English
Blearning English grammar
Cwatching English films
[单选题]◆The underlined phraseget it overin paragraph 3 means_________in English(红色字体题正确答案选项)
Astick to it
Bdepend on it
Covercome it
[单选题]◆To the writer’s surprisehis English improved quickly______(红色字体题正确答案选项)
Ain China
Bin America
Cin the university
[单选题]◆The best title for the passage is_________(红色字体题正确答案选项)
AMy English Learning Experience
BThe Importance of English
CMy University Life
★PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll door say when she meets them
Mark has a degree similar to Elaine’sand has just been hired by Goose neckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you’re going to do
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What are PPHC and Goose neck(红色字体题正确答案选项)
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[单选题]◆Which degree does Elaine have(红色字体题正确答案选项)
APsychology degree
BPhysiology degree
CSociology degree
[单选题]◆Which of the following statements is TRUE according to the passage(红色字体题正确答案选项)
AElaine has done this type of community work so her organization doesn’t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[单选题]◆How is Mark trained to be prepared for his work(红色字体题正确答案选项)
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[单选题]◆What is the main idea of the passage(红色字体题正确答案选项)
AThe importance of training
BDifferent training ways
CElaine’s and Mark’s work experience
★Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆The questionnaire contains following elements except
ATest
BParagraph
CAddress
[单选题]◆In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[单选题]◆You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[单选题]◆What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[单选题]◆Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
★Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆_______often influences the stress around interviews according to the passage(红色字体题正确答案选项) AInterview process BAnxietyprovoking thoughts CInterviewers’ assumptions
[单选题]◆Does one poor answer in an interview influence a candidate to get a job(红色字体题正确答案选项) AYes BNo CNot given
[单选题]◆Imagining success help a candidate to_______levels of anxiety(红色字体题正确答案选项) Alower Braise Cequal
[单选题]◆How can we reduce our stress around interviews(红色字体题正确答案选项) ABreathe deeply BMeet friends CHave a big meal
[单选题]◆When should we go to see a doctor according the author(红色字体题正确答案选项)
AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
★The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which of the following is NOT mentioned in the passage(红色字体题正确答案选项)
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[单选题]◆According to the passagethe house can keep out_________(红色字体题正确答案选项)
Athe wind
Bthe snow
Cthe wind and the snow
[单选题]◆Houses are in sizes and many ways_________(红色字体题正确答案选项)
Abeautiful
Bthe same
Cdifferent
[单选题]◆Which of the following is probably NOT the thing used to build houses(红色字体题正确答案选项)
Asteel
Bcotton
Cstone
[单选题]◆From the passage we can infer that people_________(红色字体题正确答案选项)
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
★The Vieira family moved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you’re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person’s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other’s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don’t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the passage mainly about(红色字体题正确答案选项)
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[单选题]◆The passage begins with the experience of the Vieira family in order to________(红色字体题正确答案选项)
Adiscuss the need for teaching a new language
Bintroduce the passage’s main characters to the readers
Cshow the problems of speaking only one language
[单选题]◆The underlined phrase multilanguage speakers(Paragraph 5)means people who know________(红色字体题正确答案选项)
Atheir mother language
Ba new language
Cmore than one language
[单选题]◆According to the passageif you can speak more than one languageyou can________(红色字体题正确答案选项)
Afind a better job
Bcommunicate more independently
Cbetter understand history
[单选题]◆Based on the last paragraphwhich of the following is the worst(红色字体题正确答案选项)
ANot knowing another language．
BForgetting one’s mother language．
CRefusing to learn another language．
★There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man’s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[单选题]◆According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[单选题]◆The red ants attack the black ants’ home because_________
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[单选题]◆According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[单选题]◆The main purpose of the passage is to_________
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
第四题 阅读理解判断题题库
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
★An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆An annual report of a company provides some information about its business performance for certain people(红色字体题正确答案选项)
[答案]T
[判断题]◆People can know everything of the company from the annual report(红色字体题正确答案选项)
[答案]F
[判断题]◆An annual report usually includes chairman’s letterfinancial statements and operation analysis(红色字体题正确答案选项)
[答案]T
[判断题]◆A chairman’s letter should include the strategic direction moving forward(红色字体题正确答案选项)
[答案]T
[判断题]◆This passage is mainly about the main parts of an annual report(红色字体题正确答案选项)
[答案]T
★Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross
training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Cross training is training an employee to do a different job in a different company(红色字体题正确答案选项)
[答案]F
[判断题]◆Cross training is beneficial not only for managers but also for employees(红色字体题正确答案选项)
[答案]T
[判断题]◆Cross training can apply to almost any position and almost any industry(红色字体题正确答案选项)
[答案]T
[判断题]◆Not all employees are suitable to be cross trained(红色字体题正确答案选项)
[答案]T
[判断题]◆You can decide which employees to be cross trained according to their age(红色字体题正确答案选项)
[答案]F
★Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire to
Finallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages
[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents
[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through the computer software
[答案]T
[判断题]◆Questionnaire is suitable for everyone
[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to
[答案]T
★Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast(红色字体题正确答案选项)
[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not(红色字体题正确答案选项)
[答案]T
[判断题]◆It’s not necessary to know about the customers’ needs and preferences(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers(红色字体题正确答案选项)
[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service(红色字体题正确答案选项)
[答案]F
★Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you’ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A message must be understood interpreted or delivered correctly with communication(红色字体题正确答案选项)
[答案]F
[判断题]◆When you talk with others you can pay little attention to your body language(红色字体题正确答案选项)
[答案]F
[判断题]◆The better you are able to understand others the better your ability to communicate(红色字体题正确答案选项)
[答案]F
[判断题]◆Before stating your opinions you’d better let the speaker finish his or her talking first(红色字体题正确答案选项)
[答案]T
[判断题]◆Don’t argue or debate with others if you feel angry or displeased(红色字体题正确答案选项)
[答案]T
★Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hiring the wrong employee is expensivecostly to a companyand time consuming
[答案]T
[判断题]◆A company has to spend a lot of money hiring a right employee
[答案]F
[判断题]◆An advertisement with a clear target will make all candidates lose courage
[答案]F
[判断题]◆Well designed interview questions can help you know more about the candidates
[答案]T
[判断题]◆Work experience is one of the primary things for an employer to verify in background checking
[答案]T
★If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read itsuch as donatepurchase servicesetc
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Before writing the reportyou should gather all the work you have done over the past year
[答案]T
[判断题]◆The contents of the report should be selective
[答案]T
[判断题]◆The idioma picture is worth a thousand wordsis appropriate here
[答案]T
[判断题]◆The application of visuals and charts can make the report more boring
[答案]F
[判断题]◆Ending the report with a strong call to action will offend he readers
[答案]F
★One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn’t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat’s morewe can come up with our own ideas and learn more through discussionIt’s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li
’s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students’ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I’m sure it is helpful added Zhang Ming
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement
[答案]T
[判断题]◆The school made the reform in order to offer students more seats to study
[答案]F
[判断题]◆The reform has demanded more from teachers
[答案]T
[判断题]◆Wu Liang and her classmates like the new classroom arrangement
[答案]F
[判断题]◆The best title of this passage maybe New Look in Class
[答案]T
★QuestionnairesAdvantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages(红色字体题正确答案选项)
[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents(红色字体题正确答案选项)
[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through the computer software(红色字体题正确答案选项)
[答案]T
[判断题]◆Questionnaire is suitable for everyone(红色字体题正确答案选项)
[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to(红色字体题正确答案选项)
[答案]T
★Sixteen years ago I learned this lesson in the back of a New York City taxicabHere’s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car’s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey’ll dump it on youWhen someone wants to dump on youdon’t take it personallyYou just smilewavewish them welland move onYou’ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over meAnd how often do I take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI’m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou’ll be happierLife’s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don’t
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆One day the taxi almost hit another car
[答案]T
[判断题]◆The author dumped some garbage in front of his car
[答案]F
[判断题]◆Many people like to drive garbage trucks
[答案]T
[判断题]◆The author used to have a lot of money
[答案]F
[判断题]◆If peopledump garbageon youtry your best to persuade them not to do that again
[答案]F
★USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆You can plan a success event if you have experience
[答案]F
[判断题]◆You will move into a position with some responsibility only through volunteering
[答案]F
[判断题]◆Networking is the key to event planning
[答案]T
[判断题]◆Create an event album means taking photos in the event
[答案]F
[判断题]◆You can become a certified event planner as well when you gain valuable event planning experience
[答案]T
★Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
●I’ve had the first page simplified
●I have asked them to make the icons large
●The colours are now different too
●There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆David had a meeting with the designers yesterday
[答案]F
[判断题]◆David had made the icons larger
[答案]F
[判断题]◆The speed of access has been made quicker
[答案]F
[判断题]◆David is going to make a presentation in Paris
[答案]T
[判断题]◆David would like some help from Xiaoyan
[答案]T
第五题 翻译题题库
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
★A bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleB招聘合格员工浪费时间金钱会影响整团队精神公司士气
★A few minutes later the doctor came out of his room for the third timeB分钟医生第三次房间走出
★A man and his wife had a small restaurant near a stationC男妻子车站方开家饭馆
★A new food market will be built in our community next monthC月社区新建菜市场
★A true friend is someone who reaches for your hand and touches your heartC真正朋友援手帮助感动心扉
★Angry customers tend to aim their dissatisfaction and complaints at staff membersA愤怒顾客会员工做发泄满抱怨目标
★As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attentionC般言重点放讲解容吸引观众注意
★Be considerate of other speakers by waiting until they are done before stating your viewsB陈述观点前发言者考虑应等叙述完毕
★By the following weekwhen he’s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itC第二星期独立工作时候感需做什开始做非常清楚
★Encourage the frontline staff to build strong relationships with customers as they are the most reliable of the customer feedback sourcesB鼓励线员工客户建立牢固关系客户反馈源
★Focus groups are representatives of customers whose job is to provide you with information on their needs and preferencesC焦点组顾客代表工作提供需求喜
★Having patience with your customers and with yourself will go a long way in winning over hostile customersB顾客耐心赢生气顾客工作支持方面帮助
★I don’t know why he is latehe might have had an accidentC知道迟遇事
★I think what should be done is to create more job opportunities for studentsA认更需学生创造更工作机会
★I want to leave a little room in the budgetjust in caseC想留点预算空间防万
★If I may say sohe was not very familiar with the proceduresC果样说话太熟悉操作步骤
★In a good relationshipboth sides are willing to changeA段良关系中双方愿意改变
★In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisionsA总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
★In contrast to other countriesthe US has no national college entrance examB国家相美国没学入学考试
★In general we’ve made some progress this year in improving community servicesA总说年已改善社区服务方面取进展
★It’s difficult to change someone elsebut we can always change ourselvesC改变难总改变
★Making a list will ensure you don’t overlook thingsA列单子会保证忽略事情
★Openended questions mean respondents can answer freely using their own wordsA开放式问题意味着受访者语言回答
★On the last day of the old yearthere is a family dinnerB年天会次家庭聚餐
★Qiao xiang Community Service Center is about to provide service for residentsB侨香社区服务中心开始居民提供服务
★Questionnaires are not suitable for some people to whom a survey might not work because of reading problemA问卷调查适合阅读困难法作
★So far the heating system in our apartment hasn’t been workingC目前楼制热系统没启动
★Stress around interviews is often influenced by our assumptions we make to ourselves about the processC面试程揣测会影响面试压力
★The more familiar interviewing feels to youthe less anxiety you will feel with the processA面试越熟悉面试程中焦虑会越少
★The old saying practice makes perfectapplies to interviewing tooB古话熟生巧面试准备适
★The purpose of the interview is to find out if the candidate is a strong i to your businessA面试目弄清楚应聘者否正公司需
★They are willing to understand their partner’s position first before trying to get understoodB合作方理解前愿意先理解合作伙伴立场
★They have disagreement on the plan of celebrating the founding of the communityB庆祝公司成立方案异议
★This involves identifying the highlevel reasoning behind your intentions for the eventC包括弄明白举办次活动目背高层次推理
★Thank you so much for your generous hospitalityB非常喜欢里宜环境
★To communicate precisely what you want to say you have to frequently need to define key wordsC准确表达意必须断定义关键词
★Training activities can affect the work performance of the employeesC培训活动会影响员工工作表现
★We can’t possibly get the work done by OctoberA十月份前做完项工作
★We should keep close contact with the community to provide a better support serviceC应该社区保持密切联系提供更优支持服务
★We should present data in tables or charts so that the report may not be boring with facts aloneA应该表格图表呈现数便报告仅事实枯燥乏味
★What’s worsethe level of dissatisfaction increased by 10compared to last yearC更糟满意度年相提高10
★When you start a jobyou must stick to itA旦开始件工作持恒
★Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detailA周年庆典体育赛事者退休会少时间活动成功细节
★Will you be involved in opening the new office B会参开设新办公室工作？
★With these figures in mindyou could find the answers to these problems to improve your planA数字找问题答案完善计划
★You can see many interesting things on your wayB路见许趣事情 ★You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcingA希参加者离场会记花长时间强调关键信息
★You will do everything within your power to try and resolve the situationA会权利范围切努力解决问题
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