国家开放学电网台理英语2体化考试网考机考题库答案
试卷分数：100分 答题时间：60分钟
第题：交际语（单选题）
1HiHelenT＇ll have an interview tomorrowI＇m afraid I can＇t make it_
ASure you can Take it easy
BI＇m sorry to hear that
CThat＇s all right
2Why do you look unhappyWhat＇s the matter
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
3Our company is doing a customer service questionnaireMay I take you a moment
AIt doesn＇t matter
BBy all means
C1 have no idea
4It will take at least two weeks
AHow soon will you finish our annual report
BHow often will you finish our annual report
CHow long have you finished our annual report
5Would you like to go to the concert with us
__ but I＇ve promised to help Jim with his ChineseThank you all the same
AI hate concerts
BI’ll go with you
CI wish I could
6l was worried about my mathbut Mr White gave mean A
AThat＇s an easy course
BCongratulations
C MrWhite is very good
7Can you stay here longer
___ but I have to be back tomorrow
AI＇d love to
BNo thank you
CI＇m afraid not
8Any suggestions for the project
AI need your advice on it
BI advise you to put more hands in this project
CThanks for your suggestions
9Your plan is perfect and I believe that it will be a great success
AYesit is
BThank you very much
C1 don＇t think so
10Would you mind answering some questions about your annual report
AYes with great pleasure
BNoI＇m afraid I can＇t make it
CNoas long as it doesn＇t take long
11How do you think of the theme of our event
AIt＇s pretty good
Bl feel so sorry about that
CI＇d like to have some tea
12Hellois that service centerThe elevator of our apartment doesn＇t work
AOhI don＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
C0kI see Thank you
13Do you mind if I record your lecture—__Go ahead
ANever mind
BNoyou＇d better not
C Not at al1
14My name is Helenand I was born in 1980My major was electrical engineering
ATell me your nameplease
BBTell me a little bit about yourselfplease
CTell me how old you areplease
15HiHelenI＇ll have an interview tomorrowI＇m afraid I can＇t make it
ASureyou canTake it easy
BI＇m sorry to hear that
CThat＇s all right
16What＇s the matter with you
A It matters with you
B Not too bad
C I feel a bit sick
17 HliHelenT＇ll have an interview tomorrow I＇m afraid I can＇t make it
A Sure you can Take it easy
BI＇m sorry to hear that
C That＇s all right
18Have you ever been to Tokyo
A Nol didn＇t go there 1ast year
B Nobut I hope to go there next year
C Tokyo is a busy city
19 Our company is doing a customer service questionnaire May I take you a moment
A It doesn＇t matter
B By all means
c I have no idea
20 It will take at least two weeks
A How soon will you finish our annual report
B When will you finish our annual report
C How long have you finished our annual report
21Should I leave earlier tomorrow morning
AYesit＇ s better to leave earlier to avoid the morning traffic
BYesyou will
CNoyou shouldn＇t
22How are you feeling now
AMuch better
BIt＇s OK
CThank you
23——What time does the train leave
AOn Tuesday
BIn the morning
CAt half past five
24Good morningSunshine Community CenterMay I help you
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
C I need a plumber to repair the water pipe in my kitchen
25——Would you mind filling the questionnaire for me
ANo problem
BSorryI can＇t go there
C 1 really appreciate that
26 Good morningSunshine Community Center May I help you
A I＇d like to book one air ticket
B I＇m glad to introduce myself to you
C l need a plumber to repair the water pipe in my kitchen
27——How＇s your mother doing
A She is very well
B She is very kind
c She is doing shopping now
28My name is Helenand I was born in 1980My major was electrical engineering
A Tell me your name please
BTell me a little bit about yourselfplease
cTell me how old you areplease
29—Any suggestions for the project
A I need your advice on it
B I advise you to put more hands in this project
C Thanks for your suggestions
30 HiHelenI＇ll have an interview tomorrow I＇m afraid I can＇t make it
A Sureyou can Take it easy
B I＇m sorry to hear that
C That＇s all right
31hould I leave earlier tomorrow morning
AYes it＇ s better to leave earlier to avoid the morning traffic
B Yesyou will
CNoyou won＇ t
32 Good morningSunshine Community CenterMay I help you
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my ki tchen
331 am sorry Now what were we talking about
A Never mind
BI don＇ t rememberei ther
C You were saying that you used to be a teacher
34 How＇ s your mother doing
AShe is very well
B She is very kind
C She is doing shopping now
35 Would you mind fl ling the questionnaire for me
A No problem Just give it to me
B Sorry I can＇ t go there
CI really appreciate that
第二题：词汇结构（单选题）
1 He was always __in sharing his enormous knowledge
A generous
B Generation
C generate
2 The candidate should dress in a manner that is appropriate to the position___he isapplying
A for which
B which
C that
3__the feedback is very helpful for planning future meetings and events
A Get
B Getting
C To get
4 His action is always ___with his words
A constant
B Continuous
C consistent
5 Participants have __the Productivity Analysis Worksheet
A completing
B been completed
C completed
6 People __find useful information from the annual report
A could
B Dared
c had to
7 The enemy has strengthened their _position
A protective
B Defensive
c offensive
8More than 30 people__the position
A applied for
B applied to
C applied in
9 Look
A Here are the bus comes
B Here comes the bus
C The bus here come
10Customers__refuse to filing the questionnaire are not permitted to buy the product
A what
B Which
C Who
11 The music__like the singing of a bird
A hears
B Listens
C sounds
12 l like cooking for my friends in_free time
A me
B My
c mine
13 You＇d better have your hair __before going to your friend＇s wedding
A cutting
B Cut
C to cut
14 Her article is __in her class
A better
B well
C the best
15 You must__the annual certification of employment online within 15 days
A submit
B Omit
C commit
16One day our dreams wi1l reality
Aturnout
Bturn into
Cturn away
17l don’t know_I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
18Write the telephone number down__you forget
Aon case
Bin case
C under case
19_you prepare cross training plansyou need to consider both the company benefits and the employee benefits
AA1though
BEven if
CAs
20We think that Smith should be told about his condition as soon as possible
A physic
B Physic
C physical
21We should keep in mind_the feedback is very helpful for planning future meetings and events
A what
Bthat
Cwhen
22I＇m writing to_____a position as a computer engineer in your company
Athank for
Bwait for
C apply for
23We__it very much that you’ve come to give us a timely rideOtherwise we would missthe train
A Appreciate
Bexpect
C promise
24We feel_with the inconvenience the service center brought us
Adisappointed
Bworried
C surprised
25Customers__refuse to filling the questionnaire are not permitted to buy the product
A what
Bwhich
CWho
26The music__like the singing of a bird
A hears
Bsounds
Clistens
27Our workers have been checking the heating system since you called usI___you it willperform well soon
A argue
Baffect
Cassure
28_the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
C But for
29His action is always_with his words
Aconstant
Bconsistent
C continuous
30We have toour annual work report to the manager next week
A hand in
B Handout
C hands up
31 At the end of the dayyou want all attendees_your event to remember this key message that you＇ve spent along timereinforeing
A leave
B to leave
C leaving
32 He is__ this company
A in charge of
B in the charge of
C under the charge of
33 Hiring a good employ may cost much money and time it can win much more for the company in future
A what＇s more
B at last
C however
34 They have disagreement the plan of celebrating the founding of the community
A on
B In
C
35 The quality of questionnaire will how much information we know from our customers
A effect
B Affect
c take
36 The heating system of our apartment brokedown so I made a call to the community service center
A Discussion
B Complaint
c praise
37 It is only by agreeing with their viewpoint and_that you will resolve the situation and send the customer away happy
ASuggesting a possible solution
BSuggest a possible solution
C Suggested a possible solution
38The new year is just
A in corner
B around the corner
C outside the corner
39 Look
A Here are the bus comes
B Here comes the bus
C The bus here come
40 The music_like the singing of a bird
A hears
B listens
C sounds
41 American young people would rather _advice from strangers
A get
B Getting
C got
42 Whose textbook is this
It John＇s It has his name on it
A can＇t be
B must be
c might be
43 The success of our event is__ to the sponsor
A related
B Based
C intended
44 The more information you can get__in your field
A the more competitive will you be
B you will be the more competitive
C the more competitive you will be
45 We_it very much that you＇ve come to give us a timely ride Otherwise we would miss the train
A Appreciate
B Expect
C promise
46He was always_in sharing his enormous knowledge
Agenerous
B Generation
Cgenerate
47We should keep in mind___the feedback is very helpful for planning future meetings andevents
Awhat
B That
C when
48Hiring a good employ may cost much money and time__ it can win much more for thecompany in future
Awhat＇s more
Bat last
C however
49They__since last night They are about to finish the work
A are cleaning the system
Bhave been cleaning the system
C had cleaned the system
50He keeps on his focus on money
A Make
Bmade
Cmaking
51Look
AHere are the bus comes
BHere comes the bus
C The bus here come
52The success of our event is__to the sponsor
Arelated
B Based
Cintended
53When stating problemswe can make awith those from last year
Acomparing
Bcompare
Ccomparison
54When reading the annual reportwe should lookout__the areas where the company didnot comply with the regulations
A at
Bfor
Con
55The Jiahe Community Service Center is about to_service for residents
A provided
B Provide
C providing
56_the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
C But for
57Did the medicine make you feel better
NoThe more_l feel
Amedicine I take worse
Bmedicine I take the worse
CI take medicine worse
58Your longterm success in event planning will be based____the experience you had
Ato
Bon
C of
59Her article is__in her class
Athe best
B Better
Cwell
60I would rather_two weeks earlier
Ayou should come here
B you came here
Cyou had come here
61I＇m writing to_a position as a computer engineer in your company
Athank for
Bwait for
Capply for
62You need to__those questionnaire papers for your company
A handout
Bhand in
C hand on
63We feel__with the inconvenience the service center brought us
Adi sappointed
Bworried
C surprised
64You must_the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
65Hiring the right employee
you_a thousand times over in high employee morale
A pays off
B take off
C pays back
66Our workers have been checking the heating system since you called usI_you it will perform well soon
A argue
Baffect
C assure
67Questionnaires are not suitable_some people
Ain
Bfor
Cwith
68We should keep in mind__the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
69The investor should be aware of the limitations ofthe financial statementanalysis__the annual report
A based on
B basing on
C base on
70It is only by agreeing with their viewpoint and__that you will resolve the situation and send the customer away happy
ASuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
71The new year is just_
Ain corner
Baround the corner
C outside the corner
72Under no circumstance to tell lies__to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
73__a company really wants is a candidate has the right skills
AWhat that
BWhat what
CThat that
74He is_this company
Ain charge of
Bin the charge of
C under the charge of
75The more information you can get__in your field
Athe more competitive wil1 you be
Byou will be the more competitive
Cthe more competitive you will be
76 You can try these methods to keep your interview anxiety control
Aunder
B onC
Cwith
77One day our dreams wi11__reality
Aturnout
Bturn into
C turn away
78I don’t know ____just arrived here two minutes ago
Awhat＇s going on
B how is going on
C who is going on
79Write the telephone number down ___you forget
A on case
Bin case
C under case
80__you prepare cross training plansyou need to consider both the company benefitsand the employee benefits
AAlthough
BEven if
CAs
81 Where are you used to__vegetables
A buy
B Bought
CBuying
82He says what he thinks and does what he wants to do___other people＇s feelings
A according to
Bregardless of
C becausc of
83 We should take the degree_account when we recruit a new secretary
A with
Binto
COf
84At the end of the dayyou want all attendees_your event to remember this key messagethat you＇ve spent along time reinforcing
A leave
Bto leave
CLeaving
85Let＇s_our plan
A start
Bstarted
CStarting
86 I didn＇t do__last week
A nothing
Bsomething
CAnything
87If I___youI___more attention to the independent auditors＇ report andfinancial statements in the annual report
A wasshall pay
B amwill pay
Cwerewould pay
88We feel___ with the inconvenience the service center brought us
A disappointed
Bworried
C Surprised
89 You must__the annual certification of employment online within 15 days
A submit
B Omit
CCommit
90Look
AHere are the bus comes
B Here comes the bus
CThe bus here come
91We think that Smith should be told about his ___condition as soon as possible
A physic
B Physics
C physical
92___the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
93__facetoface interviewsquestionnaires are cheaper for collecting data from alarge number of respondents
ACompared to
BComparing
CCompare
94Our company will _the customers’Suggestions
Arespond
Bbe responding to
Crespond to
95This involves ___the highlevel reasoning behind your intentions for the event
Aidentify
Bidentifying
Cidentified
96People ___find useful information from the annual report
A had to
Bdared
Ccould
97The enemy has strengthened their _position
A protective
Bdefensive
Coffensive
98More than 30 people__the position
Aapplied for
Bapplied to
C applied in
99Look
AHere are the bus comes
BHere comes the bus
CThe bus here come
100They promised the car for us
Arepairing
Brepaired
Cto repaired
101 Whose textbook is this
It__John＇sIt has his name on it
A can＇t be
Bmust be
Cmight be
102 These tips may help you avoid__bad employees for your company
A to hire
B Hiring
C hire
103Customers____refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
C who
104 I have coffee__breakfast time
A at
Bin
C On
105The heating system of our apartment broke down so I made a___call to the communityservice center
A Discussion
Bcomplaint
CPraise
第三题：阅读理解（单选题）
题1：
PPHC and Gooseneck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first dayafter showing her to her desk and intro due ingher to colleaguesthe director gives her a town map and a list of the names of the familiesshe will be responsible forand wishes her luck After lunchElaine sets out to contactthe families worried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Gooseneck On his firstdayhe learns that his job will consist of training for the next week Mark spends two daysgoing on family visits with experienced staff members and di scusses with them what they didand why He roleplays some situations with other staff members and gets some directinstruction from them By the fol lowing weekwhen he＇ s on his own he feel she has a prettygood idea of what he needs to doand how to go about it And he knows that his training willcont inue
Which situation would you rather be inbeing thrown into the thick of things with notraining or being trained to prepare for the work you＇ re going to do
1 What are PPHC and Gooseneck
A They are two companies that do simi lar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇ t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and di scuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ s and Mark＇ s work experi ence
题2：
Angry customers tend to aim their dissatisfaction and complaints at staff members If thishappens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any bus iness then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and unders tanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn＇ t say sorry to those angry cus tomers
C You should relax yourself and try to understand the angry cus tomers
题3：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their di ssatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry cus tomers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circums tances by following them If you follow the above tipsyou are on your way to succeeding in your career
1 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
4 When dealing with an angry customerwhich is NOT the right atti tude
A Be concerned
B Be pat ient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t 1 isten carefully
B You needn＇ t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
题4：
Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxiety provoking thoughts can help to lower levels of anxietyI just messed up that answer and there＇ s no hope One poor answer normally does not knock a candidate out of cons ideration An interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentre laxation techniquessuch as progress ive muscle re laxat ion or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1 often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovok ing thoughts
C Interviewers＇ assumpt ions
2 Does one poor answer in an interview influence a candidate to_
get a job
A Yes
B No
C Not given
3 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
4 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
5 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
题5：
PP HC and Goose neck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents Elaine has accepted
a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Goose neck 0n his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from them By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will cont inue
Which si tuat ion would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇ re going to do
1 What are PP HC and Goose neck
A They are two companies that do similar bus iness
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of communi ty work so her organizat ion doesn’t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark role plays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇ s work experience
题6：
Successful and memorable events don＇ t just happen0rganizing and holding an event takes planning Whether it＇ s an anniversary a sporting event or a retirement partyand no matter how much time you have your event＇ s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Makea list of details When you hold an eventyou need to cons ider everything from program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇ t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don＇ t clash with holidays or popular vacation t imes
Know your 1 imi tations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇ s timeplan for a more familiar affair If it＇ s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇ s limi tation
2 Which is not the factor of holding a successful event*
AA clear purpose
BA list of details
CA invitation
3 According to the passagewhat is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
4 What is the main idea of this passage
A Detailsthe key to the success of an event
B Successful and memorable events don＇ t just happen
C How to plan successful events
5 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
题7：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cus tomer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the si tuation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourse lf Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
第四题：阅读理解（判断题）
题1：
One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇ t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇ s more we can come up with our own ideas and learn more through discussion It＇ s a better way to study
Li Yu liked ittoo Group members first discuss he said and then present to the whole class It makes us believe in ourselves This was part of a reformat Li＇ s school The school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectivelyThe reform demands morebut I＇ m sure it is helpful added Zhang Ming
1 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangementT
2 The school made the reform in order to offer students more seats to studyF
3 The reform has demanded more from teachersT
4 Wu Liang and her classmates like the new classroom arrangementF
5 The best title of this passage maybe New Look in Class T
题2：
If you take the following steps you can make a satisfac tory annual report And your boss and other supporters will be impressed
Defining your accompl ishments What difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accompli shments
Less is more Be selective If you include everything the annual report becomes C lut tered with informat ion You should think about what you want to focus onand then select statistics to represent that and highl ight key achievements with photosor case studiesetc
Adding visuals and charts Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇ s great if you produce a full color publicat ion with lots of nice photography 0f course it will depend on your resources
A strong call to action A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇ d like your readers to do once they＇ ve read itsuch as donate purchase servicesetc
1 Before writing the reportyou should gather all the work you have done over the past yearT
2 The contents of the report should be selectiveT
3 The idiom a picture is worth a thousand words is appropriate hereT
4 The application of visuals and charts can make the report more bor ingF
5 Ending the report with a strong call to action will offend he readersF
题3：
Cross training is training an employee to do a different part of the organization＇ s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇ t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’ t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4 When you prepare cross training plansthe only consideration is the company benefitsF
5 You can decide which employees to be cross trained according to their ageF
题4：
Good communication skills are the key to success in lifework and relat ionships Wi thout effective communication a message can turn into error mi sunderstanding frustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
(1) Know what to say
Understand clearly the purpose and intent of your message
(2) Know how to say
Begin by making eye contact which shows conf idence Then pay attention to your body language
(3) Listen
After you＇ ve finished talking you should stoplisten and look for feedback and clues of comprehens ion
(4) Reach understanding
To communicate well is to understand and be unders tood
More Tips for Developing Good Comunication Skills
(1) The better you are able to express yourself the better your ability to communicate
(2) Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
(3) Learn to understand and appreciate different views by being open minded It will in turngain you more cooperation and understanding
(4) Avoid trying to communicate when in an emot ional state Take time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationships more career opportunities and increased selfconf idence Moreoveryour each higher levels of mutual unders tanding and cooperat ion while successfully attaining your goals
1 A message must be unders toodinterpreted or delivered correctly with communicat ionF
2 When you talk with others you can pay little attention to your body languageF
3 The better you are able to understand others the better your ability to comunicateF
4 Before stating your opinionsyou＇ d better let the speaker finish his or her talking firstT
5 Don＇ t argue or debate with others if you feel angry or di spl easedT
题5：
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the cus tomer wantsthe answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchair and see how you＇ retreated
(3) Use a focus group Focus groups are representat ives of customers whose job is to provide you wi th informat ion on their needs and preferences
(4) Use questionnaires and surveys This is one of the most wellestabli shed feedback techniques When wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customers Your front line staff are the most resourceful and reliable as well as the least costlyof your cus tomer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people wantyou＇ re wasting your time Impl ement one two three or all of the above techniques and your service and product will improve overni ght
1 Hotel customers and hotel staff think the same about breakfastF
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or notT
3 It＇ s not necessary to know about the cus tomers’needs and preferencesF
4 Quest ionnaires are useful in getting feedback from cus tomersT
5 Frontline staff have nothing to do with improving customer serviceF
题6：
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hire howeverpays you back in empl oyee productivity successful empl oyment re lationship and bus iness cul ture enhancement Here are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job descript ion
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly desi gned questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentials skills and experience are actually possessed by your candi date
1 Hiring the wrong employee is expensive costly to a company and t ime consumingT
2 A company has to spend a lot of money hiring a right employeeF
3 An advertisement with a clear target will make all candidates lose courageF
4 Well desi gned interview questions can help you know more about the candi datesT
5 Work experience is one of the pr imary things for an employer to verify in background heckingT
题7：
Cross training is training an employee to do a different part of the organization＇ swork Training worker A to do the task that worker B does and training B to do A＇ s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇ t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇ t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4Not all employees are suitable to be cross trainedT
5 You can decide which employees to be cross trained according to their ageF
第五题：翻译（单选题）
1As a general rule it is better to focus on the content of a presentation as a means of attracting your audience＇ s attent ion
A般说重心放讲解容成吸引观众注意力方式
B般规集中礼物容吸引观众注意力更
C般言重点放讲解容吸引观众注意
2 They are willing to understand their partner＇ s position first before trying to get unders tood
A合作方理解愿意理解合作伙伴立场
B合作方理解前愿意先理解合作伙伴立场
C愿意解方立场必须先想明白
3 We should present data in tables or charts so that the report may not be boring with facts alone
A应该表格图表呈现数便报告仅事实面枯燥乏味
B应该表格图表表示数报告会仅事实枯燥乏味
C应该表格图表呈现数便报告厌烦仅事实
4 A bad hire not just wastes your t ime and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格面公司团队精神士气会影响
5 I don＇ t know why he is late he might have had an acc i dent
A知道没迟通事
B知道迟定遇 事
C知道迟遇事
6 The more familiar interviewing feels to youthe less anxiety youwill feel wi th the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试 点面试中麻烦会少 点
7 Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷入新办公室工作中
8 When you start a jobyou must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
9By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期 时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
10 Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心贏生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
11 When you start a job you must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
12 The old saying practice makes perfect applies to interview preparation too
A古话曲离口适招聘
B古话熟生巧面试准备适
C申请面试资格时常常古话熟生巧
13 We can＇ t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
14 The more fami liar interviewing feels to you the less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
15 In contrast to other countries the U S has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学学考试
C相较国家美国学没考试
16A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
17 You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
18 Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程描测会影响面试压力
19 In contrast to other countries the US has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学学考试
C相较国家美国学没考试
20 This involves identifying the high level reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
21A new food market will be builtin our community next month
A月社会已建新食物市场
B社区正建 新菜市场
C月社区新建 菜市场
22 To communicate precisely what you want to sayyou have to frequently need to define keywords
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
23 I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
24A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
25 The old saying practice makes perfect applies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
26 The old saying practice makes perfect applies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
27 We can＇t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
28A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
29 I don＇ t know why he is late he might have had an acc ident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
30 Angry customers tend to aim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
31 This involves identifying the high level reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
32 By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
33 We can＇ t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
34 Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
35 A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格公司团队精神士气会影响
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试卷分数：100分 答题时间：60分钟
第题：交际语（单选题）
1HiHelenT＇ll have an interview tomorrowI＇m afraid I can＇t make it_
ASure you can Take it easy
BI＇m sorry to hear that
CThat＇s all right
2Why do you look unhappyWhat＇s the matter
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
3Our company is doing a customer service questionnaireMay I take you a moment
AIt doesn＇t matter
BBy all means
C1 have no idea
4It will take at least two weeks
AHow soon will you finish our annual report
BHow often will you finish our annual report
CHow long have you finished our annual report
5Would you like to go to the concert with us
__ but I＇ve promised to help Jim with his ChineseThank you all the same
AI hate concerts
BI’ll go with you
CI wish I could
6l was worried about my mathbut Mr White gave mean A
AThat＇s an easy course
BCongratulations
C MrWhite is very good
7Can you stay here longer
___ but I have to be back tomorrow
AI＇d love to
BNo thank you
CI＇m afraid not
8Any suggestions for the project
AI need your advice on it
BI advise you to put more hands in this project
CThanks for your suggestions
9Your plan is perfect and I believe that it will be a great success
AYesit is
BThank you very much
C1 don＇t think so
10Would you mind answering some questions about your annual report
AYes with great pleasure
BNoI＇m afraid I can＇t make it
CNoas long as it doesn＇t take long
11How do you think of the theme of our event
AIt＇s pretty good
Bl feel so sorry about that
CI＇d like to have some tea
12Hellois that service centerThe elevator of our apartment doesn＇t work
AOhI don＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
C0kI see Thank you
13Do you mind if I record your lecture—__Go ahead
ANever mind
BNoyou＇d better not
C Not at al1
14My name is Helenand I was born in 1980My major was electrical engineering
ATell me your nameplease
BBTell me a little bit about yourselfplease
CTell me how old you areplease
15HiHelenI＇ll have an interview tomorrowI＇m afraid I can＇t make it
ASureyou canTake it easy
BI＇m sorry to hear that
CThat＇s all right
16What＇s the matter with you
A It matters with you
B Not too bad
C I feel a bit sick
17 HliHelenT＇ll have an interview tomorrow I＇m afraid I can＇t make it
A Sure you can Take it easy
BI＇m sorry to hear that
C That＇s all right
18Have you ever been to Tokyo
A Nol didn＇t go there 1ast year
B Nobut I hope to go there next year
C Tokyo is a busy city
19 Our company is doing a customer service questionnaire May I take you a moment
A It doesn＇t matter
B By all means
c I have no idea
20 It will take at least two weeks
A How soon will you finish our annual report
B When will you finish our annual report
C How long have you finished our annual report
21Should I leave earlier tomorrow morning
AYesit＇ s better to leave earlier to avoid the morning traffic
BYesyou will
CNoyou shouldn＇t
22How are you feeling now
AMuch better
BIt＇s OK
CThank you
23——What time does the train leave
AOn Tuesday
BIn the morning
CAt half past five
24Good morningSunshine Community CenterMay I help you
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
C I need a plumber to repair the water pipe in my kitchen
25——Would you mind filling the questionnaire for me
ANo problem
BSorryI can＇t go there
C 1 really appreciate that
26 Good morningSunshine Community Center May I help you
A I＇d like to book one air ticket
B I＇m glad to introduce myself to you
C l need a plumber to repair the water pipe in my kitchen
27——How＇s your mother doing
A She is very well
B She is very kind
c She is doing shopping now
28My name is Helenand I was born in 1980My major was electrical engineering
A Tell me your name please
BTell me a little bit about yourselfplease
cTell me how old you areplease
29—Any suggestions for the project
A I need your advice on it
B I advise you to put more hands in this project
C Thanks for your suggestions
30 HiHelenI＇ll have an interview tomorrow I＇m afraid I can＇t make it
A Sureyou can Take it easy
B I＇m sorry to hear that
C That＇s all right
31hould I leave earlier tomorrow morning
AYes it＇ s better to leave earlier to avoid the morning traffic
B Yesyou will
CNoyou won＇ t
32 Good morningSunshine Community CenterMay I help you
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my ki tchen
331 am sorry Now what were we talking about
A Never mind
BI don＇ t rememberei ther
C You were saying that you used to be a teacher
34 How＇ s your mother doing
AShe is very well
B She is very kind
C She is doing shopping now
35 Would you mind fl ling the questionnaire for me
A No problem Just give it to me
B Sorry I can＇ t go there
CI really appreciate that
第二题：词汇结构（单选题）
1 He was always __in sharing his enormous knowledge
A generous
B Generation
C generate
2 The candidate should dress in a manner that is appropriate to the position___he isapplying
A for which
B which
C that
3__the feedback is very helpful for planning future meetings and events
A Get
B Getting
C To get
4 His action is always ___with his words
A constant
B Continuous
C consistent
5 Participants have __the Productivity Analysis Worksheet
A completing
B been completed
C completed
6 People __find useful information from the annual report
A could
B Dared
c had to
7 The enemy has strengthened their _position
A protective
B Defensive
c offensive
8More than 30 people__the position
A applied for
B applied to
C applied in
9 Look
A Here are the bus comes
B Here comes the bus
C The bus here come
10Customers__refuse to filing the questionnaire are not permitted to buy the product
A what
B Which
C Who
11 The music__like the singing of a bird
A hears
B Listens
C sounds
12 l like cooking for my friends in_free time
A me
B My
c mine
13 You＇d better have your hair __before going to your friend＇s wedding
A cutting
B Cut
C to cut
14 Her article is __in her class
A better
B well
C the best
15 You must__the annual certification of employment online within 15 days
A submit
B Omit
C commit
16One day our dreams wi1l reality
Aturnout
Bturn into
Cturn away
17l don’t know_I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
18Write the telephone number down__you forget
Aon case
Bin case
C under case
19_you prepare cross training plansyou need to consider both the company benefits and the employee benefits
AA1though
BEven if
CAs
20We think that Smith should be told about his condition as soon as possible
A physic
B Physic
C physical
21We should keep in mind_the feedback is very helpful for planning future meetings and events
A what
Bthat
Cwhen
22I＇m writing to_____a position as a computer engineer in your company
Athank for
Bwait for
C apply for
23We__it very much that you’ve come to give us a timely rideOtherwise we would missthe train
A Appreciate
Bexpect
C promise
24We feel_with the inconvenience the service center brought us
Adisappointed
Bworried
C surprised
25Customers__refuse to filling the questionnaire are not permitted to buy the product
A what
Bwhich
CWho
26The music__like the singing of a bird
A hears
Bsounds
Clistens
27Our workers have been checking the heating system since you called usI___you it willperform well soon
A argue
Baffect
Cassure
28_the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
C But for
29His action is always_with his words
Aconstant
Bconsistent
C continuous
30We have toour annual work report to the manager next week
A hand in
B Handout
C hands up
31 At the end of the dayyou want all attendees_your event to remember this key message that you＇ve spent along timereinforeing
A leave
B to leave
C leaving
32 He is__ this company
A in charge of
B in the charge of
C under the charge of
33 Hiring a good employ may cost much money and time it can win much more for the company in future
A what＇s more
B at last
C however
34 They have disagreement the plan of celebrating the founding of the community
A on
B In
C
35 The quality of questionnaire will how much information we know from our customers
A effect
B Affect
c take
36 The heating system of our apartment brokedown so I made a call to the community service center
A Discussion
B Complaint
c praise
37 It is only by agreeing with their viewpoint and_that you will resolve the situation and send the customer away happy
ASuggesting a possible solution
BSuggest a possible solution
C Suggested a possible solution
38The new year is just
A in corner
B around the corner
C outside the corner
39 Look
A Here are the bus comes
B Here comes the bus
C The bus here come
40 The music_like the singing of a bird
A hears
B listens
C sounds
41 American young people would rather _advice from strangers
A get
B Getting
C got
42 Whose textbook is this
It John＇s It has his name on it
A can＇t be
B must be
c might be
43 The success of our event is__ to the sponsor
A related
B Based
C intended
44 The more information you can get__in your field
A the more competitive will you be
B you will be the more competitive
C the more competitive you will be
45 We_it very much that you＇ve come to give us a timely ride Otherwise we would miss the train
A Appreciate
B Expect
C promise
46He was always_in sharing his enormous knowledge
Agenerous
B Generation
Cgenerate
47We should keep in mind___the feedback is very helpful for planning future meetings andevents
Awhat
B That
C when
48Hiring a good employ may cost much money and time__ it can win much more for thecompany in future
Awhat＇s more
Bat last
C however
49They__since last night They are about to finish the work
A are cleaning the system
Bhave been cleaning the system
C had cleaned the system
50He keeps on his focus on money
A Make
Bmade
Cmaking
51Look
AHere are the bus comes
BHere comes the bus
C The bus here come
52The success of our event is__to the sponsor
Arelated
B Based
Cintended
53When stating problemswe can make awith those from last year
Acomparing
Bcompare
Ccomparison
54When reading the annual reportwe should lookout__the areas where the company didnot comply with the regulations
A at
Bfor
Con
55The Jiahe Community Service Center is about to_service for residents
A provided
B Provide
C providing
56_the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
C But for
57Did the medicine make you feel better
NoThe more_l feel
Amedicine I take worse
Bmedicine I take the worse
CI take medicine worse
58Your longterm success in event planning will be based____the experience you had
Ato
Bon
C of
59Her article is__in her class
Athe best
B Better
Cwell
60I would rather_two weeks earlier
Ayou should come here
B you came here
Cyou had come here
61I＇m writing to_a position as a computer engineer in your company
Athank for
Bwait for
Capply for
62You need to__those questionnaire papers for your company
A handout
Bhand in
C hand on
63We feel__with the inconvenience the service center brought us
Adi sappointed
Bworried
C surprised
64You must_the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
65Hiring the right employee
you_a thousand times over in high employee morale
A pays off
B take off
C pays back
66Our workers have been checking the heating system since you called usI_you it will perform well soon
A argue
Baffect
C assure
67Questionnaires are not suitable_some people
Ain
Bfor
Cwith
68We should keep in mind__the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
69The investor should be aware of the limitations ofthe financial statementanalysis__the annual report
A based on
B basing on
C base on
70It is only by agreeing with their viewpoint and__that you will resolve the situation and send the customer away happy
ASuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
71The new year is just_
Ain corner
Baround the corner
C outside the corner
72Under no circumstance to tell lies__to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
73__a company really wants is a candidate has the right skills
AWhat that
BWhat what
CThat that
74He is_this company
Ain charge of
Bin the charge of
C under the charge of
75The more information you can get__in your field
Athe more competitive wil1 you be
Byou will be the more competitive
Cthe more competitive you will be
76 You can try these methods to keep your interview anxiety control
Aunder
B onC
Cwith
77One day our dreams wi11__reality
Aturnout
Bturn into
C turn away
78I don’t know ____just arrived here two minutes ago
Awhat＇s going on
B how is going on
C who is going on
79Write the telephone number down ___you forget
A on case
Bin case
C under case
80__you prepare cross training plansyou need to consider both the company benefitsand the employee benefits
AAlthough
BEven if
CAs
81 Where are you used to__vegetables
A buy
B Bought
CBuying
82He says what he thinks and does what he wants to do___other people＇s feelings
A according to
Bregardless of
C becausc of
83 We should take the degree_account when we recruit a new secretary
A with
Binto
COf
84At the end of the dayyou want all attendees_your event to remember this key messagethat you＇ve spent along time reinforcing
A leave
Bto leave
CLeaving
85Let＇s_our plan
A start
Bstarted
CStarting
86 I didn＇t do__last week
A nothing
Bsomething
CAnything
87If I___youI___more attention to the independent auditors＇ report andfinancial statements in the annual report
A wasshall pay
B amwill pay
Cwerewould pay
88We feel___ with the inconvenience the service center brought us
A disappointed
Bworried
C Surprised
89 You must__the annual certification of employment online within 15 days
A submit
B Omit
CCommit
90Look
AHere are the bus comes
B Here comes the bus
CThe bus here come
91We think that Smith should be told about his ___condition as soon as possible
A physic
B Physics
C physical
92___the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
93__facetoface interviewsquestionnaires are cheaper for collecting data from alarge number of respondents
ACompared to
BComparing
CCompare
94Our company will _the customers’Suggestions
Arespond
Bbe responding to
Crespond to
95This involves ___the highlevel reasoning behind your intentions for the event
Aidentify
Bidentifying
Cidentified
96People ___find useful information from the annual report
A had to
Bdared
Ccould
97The enemy has strengthened their _position
A protective
Bdefensive
Coffensive
98More than 30 people__the position
Aapplied for
Bapplied to
C applied in
99Look
AHere are the bus comes
BHere comes the bus
CThe bus here come
100They promised the car for us
Arepairing
Brepaired
Cto repaired
101 Whose textbook is this
It__John＇sIt has his name on it
A can＇t be
Bmust be
Cmight be
102 These tips may help you avoid__bad employees for your company
A to hire
B Hiring
C hire
103Customers____refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
C who
104 I have coffee__breakfast time
A at
Bin
C On
105The heating system of our apartment broke down so I made a___call to the communityservice center
A Discussion
Bcomplaint
CPraise
第三题：阅读理解（单选题）
题1：
PPHC and Gooseneck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first dayafter showing her to her desk and intro due ingher to colleaguesthe director gives her a town map and a list of the names of the familiesshe will be responsible forand wishes her luck After lunchElaine sets out to contactthe families worried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Gooseneck On his firstdayhe learns that his job will consist of training for the next week Mark spends two daysgoing on family visits with experienced staff members and di scusses with them what they didand why He roleplays some situations with other staff members and gets some directinstruction from them By the fol lowing weekwhen he＇ s on his own he feel she has a prettygood idea of what he needs to doand how to go about it And he knows that his training willcont inue
Which situation would you rather be inbeing thrown into the thick of things with notraining or being trained to prepare for the work you＇ re going to do
1 What are PPHC and Gooseneck
A They are two companies that do simi lar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇ t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and di scuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ s and Mark＇ s work experi ence
题2：
Angry customers tend to aim their dissatisfaction and complaints at staff members If thishappens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any bus iness then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and unders tanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn＇ t say sorry to those angry cus tomers
C You should relax yourself and try to understand the angry cus tomers
题3：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their di ssatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry cus tomers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circums tances by following them If you follow the above tipsyou are on your way to succeeding in your career
1 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
4 When dealing with an angry customerwhich is NOT the right atti tude
A Be concerned
B Be pat ient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t 1 isten carefully
B You needn＇ t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
题4：
Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxiety provoking thoughts can help to lower levels of anxietyI just messed up that answer and there＇ s no hope One poor answer normally does not knock a candidate out of cons ideration An interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentre laxation techniquessuch as progress ive muscle re laxat ion or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1 often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovok ing thoughts
C Interviewers＇ assumpt ions
2 Does one poor answer in an interview influence a candidate to_
get a job
A Yes
B No
C Not given
3 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
4 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
5 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
题5：
PP HC and Goose neck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents Elaine has accepted
a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Goose neck 0n his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from them By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will cont inue
Which si tuat ion would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇ re going to do
1 What are PP HC and Goose neck
A They are two companies that do similar bus iness
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of communi ty work so her organizat ion doesn’t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark role plays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇ s work experience
题6：
Successful and memorable events don＇ t just happen0rganizing and holding an event takes planning Whether it＇ s an anniversary a sporting event or a retirement partyand no matter how much time you have your event＇ s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Makea list of details When you hold an eventyou need to cons ider everything from program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇ t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don＇ t clash with holidays or popular vacation t imes
Know your 1 imi tations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇ s timeplan for a more familiar affair If it＇ s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇ s limi tation
2 Which is not the factor of holding a successful event*
AA clear purpose
BA list of details
CA invitation
3 According to the passagewhat is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
4 What is the main idea of this passage
A Detailsthe key to the success of an event
B Successful and memorable events don＇ t just happen
C How to plan successful events
5 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
题7：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cus tomer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the si tuation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourse lf Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
第四题：阅读理解（判断题）
题1：
One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇ t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇ s more we can come up with our own ideas and learn more through discussion It＇ s a better way to study
Li Yu liked ittoo Group members first discuss he said and then present to the whole class It makes us believe in ourselves This was part of a reformat Li＇ s school The school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectivelyThe reform demands morebut I＇ m sure it is helpful added Zhang Ming
1 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangementT
2 The school made the reform in order to offer students more seats to studyF
3 The reform has demanded more from teachersT
4 Wu Liang and her classmates like the new classroom arrangementF
5 The best title of this passage maybe New Look in Class T
题2：
If you take the following steps you can make a satisfac tory annual report And your boss and other supporters will be impressed
Defining your accompl ishments What difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accompli shments
Less is more Be selective If you include everything the annual report becomes C lut tered with informat ion You should think about what you want to focus onand then select statistics to represent that and highl ight key achievements with photosor case studiesetc
Adding visuals and charts Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇ s great if you produce a full color publicat ion with lots of nice photography 0f course it will depend on your resources
A strong call to action A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇ d like your readers to do once they＇ ve read itsuch as donate purchase servicesetc
1 Before writing the reportyou should gather all the work you have done over the past yearT
2 The contents of the report should be selectiveT
3 The idiom a picture is worth a thousand words is appropriate hereT
4 The application of visuals and charts can make the report more bor ingF
5 Ending the report with a strong call to action will offend he readersF
题3：
Cross training is training an employee to do a different part of the organization＇ s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇ t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’ t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4 When you prepare cross training plansthe only consideration is the company benefitsF
5 You can decide which employees to be cross trained according to their ageF
题4：
Good communication skills are the key to success in lifework and relat ionships Wi thout effective communication a message can turn into error mi sunderstanding frustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
(1) Know what to say
Understand clearly the purpose and intent of your message
(2) Know how to say
Begin by making eye contact which shows conf idence Then pay attention to your body language
(3) Listen
After you＇ ve finished talking you should stoplisten and look for feedback and clues of comprehens ion
(4) Reach understanding
To communicate well is to understand and be unders tood
More Tips for Developing Good Comunication Skills
(1) The better you are able to express yourself the better your ability to communicate
(2) Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
(3) Learn to understand and appreciate different views by being open minded It will in turngain you more cooperation and understanding
(4) Avoid trying to communicate when in an emot ional state Take time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationships more career opportunities and increased selfconf idence Moreoveryour each higher levels of mutual unders tanding and cooperat ion while successfully attaining your goals
1 A message must be unders toodinterpreted or delivered correctly with communicat ionF
2 When you talk with others you can pay little attention to your body languageF
3 The better you are able to understand others the better your ability to comunicateF
4 Before stating your opinionsyou＇ d better let the speaker finish his or her talking firstT
5 Don＇ t argue or debate with others if you feel angry or di spl easedT
题5：
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the cus tomer wantsthe answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchair and see how you＇ retreated
(3) Use a focus group Focus groups are representat ives of customers whose job is to provide you wi th informat ion on their needs and preferences
(4) Use questionnaires and surveys This is one of the most wellestabli shed feedback techniques When wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customers Your front line staff are the most resourceful and reliable as well as the least costlyof your cus tomer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people wantyou＇ re wasting your time Impl ement one two three or all of the above techniques and your service and product will improve overni ght
1 Hotel customers and hotel staff think the same about breakfastF
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or notT
3 It＇ s not necessary to know about the cus tomers’needs and preferencesF
4 Quest ionnaires are useful in getting feedback from cus tomersT
5 Frontline staff have nothing to do with improving customer serviceF
题6：
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hire howeverpays you back in empl oyee productivity successful empl oyment re lationship and bus iness cul ture enhancement Here are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job descript ion
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly desi gned questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentials skills and experience are actually possessed by your candi date
1 Hiring the wrong employee is expensive costly to a company and t ime consumingT
2 A company has to spend a lot of money hiring a right employeeF
3 An advertisement with a clear target will make all candidates lose courageF
4 Well desi gned interview questions can help you know more about the candi datesT
5 Work experience is one of the pr imary things for an employer to verify in background heckingT
题7：
Cross training is training an employee to do a different part of the organization＇ swork Training worker A to do the task that worker B does and training B to do A＇ s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇ t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇ t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4Not all employees are suitable to be cross trainedT
5 You can decide which employees to be cross trained according to their ageF
第五题：翻译（单选题）
1As a general rule it is better to focus on the content of a presentation as a means of attracting your audience＇ s attent ion
A般说重心放讲解容成吸引观众注意力方式
B般规集中礼物容吸引观众注意力更
C般言重点放讲解容吸引观众注意
2 They are willing to understand their partner＇ s position first before trying to get unders tood
A合作方理解愿意理解合作伙伴立场
B合作方理解前愿意先理解合作伙伴立场
C愿意解方立场必须先想明白
3 We should present data in tables or charts so that the report may not be boring with facts alone
A应该表格图表呈现数便报告仅事实面枯燥乏味
B应该表格图表表示数报告会仅事实枯燥乏味
C应该表格图表呈现数便报告厌烦仅事实
4 A bad hire not just wastes your t ime and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格面公司团队精神士气会影响
5 I don＇ t know why he is late he might have had an acc i dent
A知道没迟通事
B知道迟定遇 事
C知道迟遇事
6 The more familiar interviewing feels to youthe less anxiety youwill feel wi th the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试 点面试中麻烦会少 点
7 Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷入新办公室工作中
8 When you start a jobyou must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
9By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期 时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
10 Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心贏生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
11 When you start a job you must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
12 The old saying practice makes perfect applies to interview preparation too
A古话曲离口适招聘
B古话熟生巧面试准备适
C申请面试资格时常常古话熟生巧
13 We can＇ t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
14 The more fami liar interviewing feels to you the less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
15 In contrast to other countries the U S has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学学考试
C相较国家美国学没考试
16A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
17 You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
18 Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程描测会影响面试压力
19 In contrast to other countries the US has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学学考试
C相较国家美国学没考试
20 This involves identifying the high level reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
21A new food market will be builtin our community next month
A月社会已建新食物市场
B社区正建 新菜市场
C月社区新建 菜市场
22 To communicate precisely what you want to sayyou have to frequently need to define keywords
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
23 I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
24A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
25 The old saying practice makes perfect applies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
26 The old saying practice makes perfect applies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
27 We can＇t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
28A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
29 I don＇ t know why he is late he might have had an acc ident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
30 Angry customers tend to aim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
31 This involves identifying the high level reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
32 By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
33 We can＇ t possibly get the work done by 0c tober
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
34 Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
35 A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格公司团队精神士气会影响
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