1389国开电大本科《管理英语4》历年期末考试试题及答案汇编(珍藏版)


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    1389 国开电科理英语 4历年期末考试试题答案汇编(珍藏版)
    2021 年 7 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?
    ―___________________
    AI think so
    BI'll do that
    CI'd love to
    [答案]A
    附:
    1―晚锻炼计划?
    —___________________
    A认
    B会样做
    C愿意
    [答案]A
    2―Don't forget to come to our party this weekend
    ―___________________
    ANot at all
    BYou are welcome
    CSureSee you
    [答案]C
    附:
    2―周末忘参加聚会
    —___________________
    A点
    B客气
    C然见
    [答案]C
    3―We could let some of the staff work from home________?
    ―That's a good idea
    ADo you have any good ideas
    BWhat do you think of it
    CIs there anything else
    [答案]B
    附:
    3―员工家工作________?
    —意
    A什想法
    B
    C什
    [答案]B
    4―How did your meeting go yesterday?
    ―________actuallyit was really frustrating
    AVery good
    BNot so good
    CNothing special2
    [答案]B
    附:
    4―昨天会议样?
    —________实际真令沮丧
    A非常
    B太
    C没什特
    [答案]B
    5―Will you go on a picnic with us tomorrow?
    ―___________________
    AYesbut I'll have English classes
    BSorryI have an appointment with DrBrown
    CI'm afraid I have no idea
    [答案]C
    附:
    5―明天起野餐?
    —___________________
    A英语课
    B起布朗博士约会
    C恐怕知道
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 ABC 三选项中选出填入空白处正确选项答案序号
    写答题纸
    6Compared____________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    附:
    6英语相般认汉语更难学
    7____________clearly communicate with and actively listen to employees is essential to improve their
    performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    附:
    7够清晰员工沟通积极倾听员工意见提高绩效关重
    8When the message finally reached the Command Centerit____________mutatedto becomeSend three
    and fourpencewe're going to a dance
    Awas
    Bhad
    Chave
    [答案]B
    附:
    8信息终达指挥中心时已变异成—送三四便士跳舞
    9____________managers spend most of their time in facetoface contact with othersbut they spend much of
    it obtaining and sharing information
    ANot only
    BDo not only3
    CNot only do
    [答案]B
    附:
    9理者仅部分时间花面面接触花量时间获取分享信息
    10AT&T found that employees with better planning and decisionmaking skills were_________to be promoted
    into management jobs
    Amore like
    Bmore likely
    Cmore unlikely
    [答案]B
    附:
    10AT&T 发现具更计划决策力员工更提拔理岗位
    11Without his assistanceI____________the research last month
    Awould not have completed
    Bcould not finish
    Cshould not finish
    [答案]A
    附:
    11果没帮助月研究会完成
    12They have come to the conclusion____________this winter will be even colder than before
    Athat
    Bfor
    Cwhich
    [答案]A
    附:
    12出结年冬天会前更冷
    13My leather shoes cost me____________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C
    附:
    13皮鞋价格买双三倍
    14After days of investigationthe police were____________reality
    Alooking into
    Bapproaching
    Cfinding
    [答案]B
    附:
    14天调查警方正接现实
    15All the____________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    附:
    15尊贵客坐前排
    16How do we expect to compete with a company that has such a huge____________and huge resources?
    Areduction
    Brecommendation
    Creputation4
    [答案]C
    附:
    16拥巨声誉巨资源公司竞争?
    17I think the primary____________factor is there's been so much absence lately
    Acontributing
    Bcausing
    Caffecting
    [答案]A
    附:
    17认原缺席太
    18You have a lot of creative thoughts and your enthusiasm____________work projects is very much
    appreciated
    Aregarded with
    Bregarding with
    Cregarding
    [答案]C
    附:
    18创造性想法非常感谢工作项目热情
    19All the team members tried their bestWe lost the game____________
    Ahowever
    Btherefore
    Csince
    [答案]A
    附:
    19队员力输掉赛
    20The workmen want to____________the number of working hours and to increase pay
    Adelete
    Bdecrease
    Cdepress
    [答案]B
    附:
    20工想减少工作时间增加工资
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable
    conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ●Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou
    can not live in the pastso denying that change could occur only makes things more complicated for you
    ●Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need
    to get acquainted with the occurring changesSeek more details from your management and peers to for man
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    ●Assess yourself : Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize5
    your strengths and where you could bring them into playAt the same timestay aware of your developmental
    areas and work on improving those
    ●Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply your existingskills and knowledgeand what
    news skills you need to acquire
    ●Stay optimistic : Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjustYou can't get to the top of Everest by jumping up
    the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays
    Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    附:
    第 1 段
    果词抓住世界发生事情质变化缩减重组削减成现
    生存常态没行业幸免保守机构正历重变革改变生存
    变革理直学者争问题:雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    ●意识改变正发生:发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    ●工作场保持警惕:解周围发生事情遇暗示变化发生线索时承认
    ●保持开放沟通渠道:退缩期事情会利通您需熟悉正发生变化您
    理层行寻求更细节便准确解事情透明坦诚面恐惧:处理未知事物常常
    感厌恶畏惧画面清晰
    ●评估:改变技力信心动摇时候认清长处
    发挥方时注意发展领域努力改进
    ●僵硬:果僵化会改变程变更加困难足够灵活角度改变
    里应现技知识新闻技需获
    ●保持乐观:保持积极态度确定性中淹没融入新程中新
    场景中正确定位调整步骤步步会达目标罗宾夏尔马说世界受追捧
    领导力成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Asurvive
    Bcut down on the number of workers
    Creshuffle the organization
    [答案]A
    附:
    21企业实现_________进行减员重组削减成
    A生存
    B减少工数量
    C改组组织
    [答案]A
    22No industry is exemptmeans_________
    ANo industry is an example
    BNo industry is an exception
    CNot every industry can be exempted
    [答案]B
    附:
    22没行业豁免指_________
    A没行业例子
    B行业例外6
    C行业豁免
    [答案]B
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is _________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    When you think of team buildingdo you immediately picture your group off at a resort playing games or
    hanging from ropes?Traditionallymany organizations approach team building in this way butthenthey
    wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to
    impact longterm beliefs and actions back at work
    I'm not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they
    have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a
    couple of days each yearinstead you need to think of team building as something you do every single day
    Form teams to solve real work issues and to improve real work processesProvide training in systematic
    methods so the team expends its energy on the projectnot on trying to workout how to work together as a team
    to approach the problem
    Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work
    processesIf there is friction between team members examine the work processes they mutually ownthe7
    problem is not usually their personalities insteadit is often the fact that the team members haven't agreed on
    how they will deliver a product or serviceor the steps required to get something done
    ●Build fun and shared occasions into the organization’s agendahold potluck lunches take the team to a
    sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly
    company meetingsponsor sports teams and encourage cheering team fans
    ●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare
    details about each other's livesand have a laugh together
    ●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone
    the same Tshirt or hat putting team member names in a draw for company merchandise and gift
    certificatesThe only thing limiting you is your imagination
    If you do the types of teamwork building listed aboveyou'll be amazed at the progress you will make in
    creating a teamwork culture a culture that enables individuals to contribute more than they ever thought
    possibletogether
    附:
    第 2 段
    您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索?传统许
    组织种方式进行团队建设想知道什会表现出种美妙团队合作意识务虚会
    研讨会法影响工作中长期信念行动
    反静修计划会议研讨会团队建设活动—事实领导—必须成更团
    队合作部分会通作团体撤退建立团队合作年天您需团队建设
    视您天做事情
    组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力花项目
    尝试锻炼作团队起工作解决问题
    召开部门会议审查项目进展获广泛意见协调享工作流程果团队成员间存
    摩擦检查拥工作流程—问题通常性格团队成员尚未交付产
    品服务完成某事需步骤达成致
    ●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅进
    晚餐远足游乐园月举行次公司会议赞助运动队鼓励欢呼球队球迷
    ●会议破冰活动团队合作练—助团队成员相互解分享彼生活细节
    起开怀笑
    ●公开庆祝团队成功方法做点例买样 T 恤帽子抽出团
    队成员名字作公司商品礼券唯限制想象力
    果您进行述类型团队建设您会惊讶您创建团队合作文化方面取进步种文化
    够做出想象更贡献
    26Team building event is traditionally related to playing games at resort
    [答案]T
    27The author claims that playing games together is as important as forming teams to solve real work issues and
    to improve real work processes for team building
    [答案]F
    28Retreatin the first paragraph means withdrawal of troops after a defeat
    [答案]F
    29Ice breaking motivates team members to compete with each other
    [答案]F
    30A good teamwork culture enables individuals to make more efforts together
    [答案]T
    附:
    26团队建设活动传统度假村玩游戏关
    [答案]T
    27作者声称起玩游戏组建团队解决实际工作问题改进团队建设实际工作流程样重8
    [答案]F
    28第款中退指战败撤军
    [答案]F
    29破冰激励团队成员相互竞争
    [答案]F
    30良团队合作文化够做出更努力
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write a composition with at least 100 words on My Dream JobYour writing should include the followings
    (1)position:customer service representative
    (2)ability:communication and customer service skills
    (3)reason:an expert in the product line and strong relationships with customers
    附:
    理想职业写篇少 100 字作文您作品应包括容
    (1)职位:客服代表
    (2)力:沟通客户服务力
    (3)原:产品线专家客户关系密切
    参考答案:
    Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
    First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal
    skills
    SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of
    communicationclarifying my communication goalsand being good at understanding the thoughts and feelings
    of others
    ThirdI have certain professional skills As a customer service officerI can send the technology to users
    after the company's products are soldso as to better serve the society
    2021 年 1 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    附:
    1―非常抱歉扰字典?
    ―________
    A然
    B没关系
    C着急
    [答案]A
    2―Do you mind if I use vouchers to spend in a restaurant?
    ―___________________
    AYesplease
    BNot at allGoa head
    CNothank you9
    [答案]B
    附:
    2―介意代金券餐厅消费?
    —___________________
    A请
    B点果阿头
    C谢谢
    [答案]B
    3―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    附:
    3―认犯错误
    —___________________
    A认确实犯错误
    B认真糟糕
    C认错
    [答案]C
    4―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    附:
    4—___________________
    —想洗部电影
    A什事?
    B帮?
    C想什?
    [答案]B
    5―JackI'd like to have your opinions about my written report
    ―________But I have one suggestion
    AThat's a good idea
    BYou are too modest
    CIt looks fine to me
    [答案]C
    附:
    5―杰克想听听书面报告法
    —________建议
    A意
    B太谦虚
    C觉
    [答案]C
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题10

    6She was very adaptive and soon adapted_________the campus life
    Awith
    Bas
    Cto
    [答案]C
    附:
    6适应力强快适应校园生活
    7All_________glitters(闪闪发光) is not gold
    Awhich
    Bthat
    Cwhat
    [答案]B
    附:
    7闪光金子
    8This is the man_________last night
    Awhom I saw him
    Bwho Is a whim
    Cwhom I saw
    [答案]C
    附:
    8昨晚见
    9I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    附:
    9建议继续完成项目
    10They weren't too keen_________the idea at first because they thought it was not practical enough
    Aof
    Bon
    Cin
    [答案]B
    附:
    10起初太热衷想法认够实
    11On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    附:
    11听次高考格消息女孩泪流满面
    12It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
    technologies
    Awhich
    B
    Cthat
    [答案]C
    附:
    12正通热情安静强度创造力远见转化技术11
    13Although we can't compete in terms of sizeI_________believe we hold an advantage in terms of dedication
    to customer service
    Adid
    Bdo
    Chave
    [答案]B
    附:
    13然法规模竞争相信竭诚客户服务方面具优势
    14_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
    AStood
    BStand
    CStanding
    [答案]C
    附:
    14站山顶欣赏沐浴阳光城市风光
    15Without his assistanceI_________the research last month
    Awould not have completed
    Bcould not finish
    Cshould not finish
    [答案]A
    附:
    15果没帮助月研究会完成
    16Fearing the reactions of top managersmiddle managers remained_________Or provided optimisticfiltered
    information
    Asilence
    Bsilent
    Csilently
    [答案]B
    附:
    16害怕高层反应中层理者保持沉默提供乐观滤信息
    17I will ask them to_________a new designsomething a bit more toned down
    Acome in
    Bcome across
    Ccome up with
    [答案]C
    附:
    17会请想出新设计稍微低调
    18Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    附:
    18工作值高薪
    19The responsibilities in handbook_________that managers have to be concerned with efficiency and
    effectiveness in the work process
    Aimply
    Bindicate
    Cinterrupt
    [答案]A
    附:12
    19手册中职责暗示理者必须关注工作程中效率效性
    20At a rough_________we will take another four weeks to finish this plan
    Avalue
    Baccount
    Cestimate
    [答案]C
    附:
    20粗略估计需四星期完成计划
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amougst scholars:how can employers create suitable
    conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ●Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou
    can not live in the pastso denying that change could occur only makes things more complicated for you
    ●Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need
    to get acquainted with the occurring changesSeek more details from your management and peers to for man
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    ●Assess yourself : Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize
    your strengths and where you could bring them into playAt the same timestay aware of your developmental
    areas and work on improving those
    ●Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply your existingskills and knowledgeand what
    news skills you need to acquire
    ●Stay optimistic : Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjustYou can't get to the top of Everest by jumping up
    the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays
    Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    附:
    第 1 段
    果词抓住世界发生事情质变化缩减重组削减成现
    生存常态没行业幸免保守机构正历重变革改变生存
    变革理直学者争问题:雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    ●意识改变正发生:发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    ●工作场保持警惕:解周围发生事情遇暗示变化发生线索时承认
    ●保持开放沟通渠道:退缩期事情会利通您需熟悉正发生变化您
    理层行寻求更细节便准确解事情透明坦诚面恐惧:处理未知事物常常
    感厌恶畏惧画面清晰
    ●评估:改变技力信心动摇时候认清长处13
    发挥方时注意发展领域努力改进
    ●僵硬:果僵化会改变程变更加困难足够灵活角度改变
    里应现技知识新闻技需获
    ●保持乐观:保持积极态度确定中沉沦融入新程中新场景
    中正确定位调整步骤步步会达目标罗宾夏尔马说世界受追捧
    领导力成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Asurvive
    Bcut down on the number of workers
    Creshuffle the organization
    [答案]A
    附:
    21企业实现_________进行减员重组削减成
    A生存
    B减少工数量
    C改组组织
    [答案]A
    22No industry is exemptmeans_________
    ANo industry is an example
    BNo industry is an exception
    CNot every industry can be exempted
    [答案]B
    附:
    22没行业豁免指_________
    A没行业例子
    B行业例外
    C行业豁免
    [答案]B
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C14
    25From the passagewe know that Robin Sharma is _________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    It's no secret that good leaders are also good communicatorsIndeed communication and leadership are
    inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible
    and authentic way?Here are 5essential communication practices of effective leaders:
    1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of
    communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou a
    restoring up trouble for the future
    2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
    terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
    want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
    in as few words as possible
    3Find your own voiceUse language that's distinctly your own let your values come through in your
    communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated
    on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect real
    people follow real
    4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
    aboutDon't hide behind a computer and only interact with people electronicallysee them face to face and voice
    to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned
    outit's important for employees to have a personal connection with you and the work you believe inShow the
    people that work for you that you're engaged and that you care about them and their work
    5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders
    know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
    position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get
    direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    附:
    第 2 段
    领导者沟通者已什秘密事实沟通领导力密分果
    清晰信真实方式进行沟通激励激励引导?里 5 基沟通实
    践效领导者:
    1注意说做差距信效领导基石—行唯沟通方式必须
    说致果行动言辞致未解决麻烦
    2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
    采取行动重弄清楚想说什注意技术术语避免商业说话增加复杂性
    少词说出意思
    3找声音明显属语言价值观交流中体现出正确
    语言语法然重口分专注口专注众真实真实15
    尊重真实追真实
    4见见性关键利益相关者解谁关心什躲电脑面
    进行电子互动—面面语音语音真实实质性方式互动常精疲力
    竭环境中员工您您相信工作建立联系非常重您工作展示您
    5眼睛耳朵倾听效沟通双程领导者知道提出问题然
    眼睛耳朵倾听耳朵处权威位置愿意直接表达真实意见
    会总直接反馈需够读懂字里行间寻找非语言暗示
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    附:
    26沟通领导力总齐头进
    [答案]F
    27误解领导者意图时会出现说做差距
    [答案]F
    28技术术语领导者具说服力
    [答案]F
    29真诚沟通永远
    [答案]T
    30想知道真实想法时观察交流样重
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write at least 120 words about an event caused by different understandings of the workplace cultureYou
    may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)
    附:
    写少 120 字关职场文化理解引起事件
    您需包括 5W 1 元素(谁时什什)
    参考答案:
    In Chinese and Western workplace cultures the understanding of work is significantly different Foreign
    companies generally believe that hiring an employee is to work for him and earn money for himself so treat
    employees wellwhile Chinese bosses generally think I hire someone and take my salary so I have to listen to
    me work for me This different understanding of the nature of work may lead to completely different work
    attitudes for employees at work
    2020 年 9 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may not ask for help
    CI'll give you a hand16
    [答案]C
    附:
    1―项目太法时完成
    —___________________
    A请帮忙
    B寻求帮助
    C会帮
    [答案]C
    2―I'd like a wakeup call at7:00amplease
    ―OK_____________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    附:
    2―想早 7 点醒拜托
    ―_____________
    A定会成功
    B会确保
    C做喜欢事
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes_____________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    附:
    3―非常抱歉扰字典?
    ―_____________
    A然
    B没关系
    C着急
    [答案]A
    4―I think I have made a serious mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    附:
    4―认犯严重错误
    —___________________
    A认确实犯错误
    B认真糟糕
    C认错
    [答案]C
    5―___________________
    ―I'd like to have this film developed17
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    附:
    5—___________________
    —想洗部电影
    A什事?
    B帮?
    C想什?
    [答案]B
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题

    6She is very adaptive and soon adapted_________to the campus life
    Awith
    Bto
    Cas
    [答案]B
    附:
    6适应力强快适应校园生活
    7All_________glitters(闪闪发光) is not gold
    Athat
    Bwhich
    Cwhat
    [答案]A
    附:
    7闪光金子
    8This is the man_________last night
    Awhom I saw him
    Bwho I saw him
    Cwhom I saw
    [答案]C
    附:
    8昨晚见
    9Wendy suggests that we_________tomorrow
    Ashould go
    Bshall go
    Cwill go
    [答案]A
    附:
    9温蒂建议明天
    10By the end of the yearthe sales plan for the next year_________
    Awill be made
    Bwill have been made
    Chave been made
    [答案]B
    附:
    10年底前制定年销售计划
    11In high schoolI am equally comfortable_________as a member of a team and independently18
    Ato work
    Bworking
    Cwork
    [答案]B
    附:
    11高中时作团队成员独立工作样感
    12On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    附:
    12听次高考格消息女孩泪流满面
    13―Who should be responsible for the accident?
    ―The bossnot the workersThey just carried out the order_________
    Aas are told
    Bas told
    Cas they told
    [答案]B
    附:
    13―谁应该事负责?
    —老板工吩咐做
    14My leather shoes cost me_________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C
    附:
    14皮鞋价格买双三倍
    15Without human resourcesno organization can_________the groundlet alone do business and make profits
    Aget off
    Bget up
    Cget on
    [答案]A
    附:
    15没力资源组织法起步更谈做生意盈利
    16He's left nowbut productivity hasn't_________that much
    Acarried on
    Bcaught up
    Cpicked up
    [答案]C
    附:
    16现走工作效率没提高少
    17They_________all their computing workiethey arrange for some outside company to do the work
    Aoutsource
    Boutside
    Coutsell
    [答案]A
    附:
    17外包计算工作安排外部公司做工作19
    18The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
    Aexceeds
    Bexcellent
    Cexcels
    [答案]C
    附:
    18领导擅长创造机会奖励认感谢员工
    19You can't_________to sit back even though it might be tempting
    Aafford
    Bstand
    Cbeat
    [答案]A
    附:
    19坐毙—诱
    20At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    附:
    20粗略估计需四星期完成计划
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about
    conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA
    failure at any point in this chain can result in ineffective communication
    Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent
    the messageSend reinforcementswe're going to advanceback to his Command Centerthrough along chain
    of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three
    and fourpencewe're going to a danceThe reinforcements never arrived
    You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers
    with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
    In a businessthere are three main types of communication failureEach has its own indicative signs
    ·The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence
    about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating
    resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative
    communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be
    a surplus of stocks and over staffing
    ·The second type is executive failurewhere communication to trigger specific eventsactions is either late
    lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of
    coordination and an increase in complaints from customers as things happen late or not at all
    ·The final type is human failureThis occurs when the general culture of a business or the relationships between
    particular individuals or departments do not foster effective communicationThis leads to alienated staffan
    increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially
    that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    附:
    第 1 段
    沟通含义通常想象深刻沟通关构思发送接收解释信息确认
    信息接收链条中点失败导致效沟通20
    效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援
    前进回指挥中心通属链信息终达指挥中心已变异成送三四便士
    跳舞援军迟迟没
    您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始
    相信息太成您结束信息
    企业中沟通失败分三种类型种指示标志
    ·第类称分配失败发生公司没收集足够市场情报(常见)信息没达正确
    点公司会转变步分配资源果需求升公司出现分配沟通失败库存会降会
    出现员足果相反会出现库存剩员剩
    ·第二类执行失败触发特定事件行动沟通迟缺乏错误方面症状公司部门普
    遍失方失协调增加客户投诉事情发生太晚根没发生
    ·种失败发生企业般文化特定部门间关系促进效沟通
    时会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力
    会着团队协效应滑受巨影响
    21Confirming reception of the sent messages means
    Athe messages are sent to right receivers
    Bthe messages are correctly understood
    Cthe messages are correctly understood by right receivers
    [答案]C
    附:
    21确认收发送消息指
    A消息发送正确接收者
    B消息正确理解
    C正确接收者正确理解消息
    [答案]C
    22In the famous British Army Commander story which step probably did NOT go wrong in the
    communication chain?
    AConceiving
    BSending
    CReceiving
    [答案]A
    附:
    22著名英国陆军指挥官事中通信链中步没出错?
    A怀孕
    B发送
    C接收
    23What is Chinese whispers?
    AWho whispers in Chinese
    BA game to pass message around in a whisper
    CChinese people who don't normally talk very loudly
    [答案]B
    附:
    23什汉语耳语?
    A谁中文耳语
    B耳语传递信息游戏
    C时说话声中国
    [答案]B
    24Allocative failure does NOT happen when
    Athe right information goes to the right place21
    Ba company gathers false information
    Cthe correct information is not received by the right department or person
    [答案]A
    附:
    24分配失败会发生
    A正确信息正确方
    B家公司收集虚假信息
    C正确部门员没收正确信息
    [答案]A
    25According to the passagewhich of the following cases does NOT belong to human failure?
    ADecreasing creativity across departments
    BInadequate communication between departments
    CIncreasing customer complaints
    [答案]C
    附:
    25根文章列情况属障?
    A降低跨部门创造力
    B部门间沟通充分
    C增加客户投诉
    [答案]C
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive
    work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher
    performancehigher performance impacts improved client outcomesimproved client outcomes contribute to
    service excellence
    Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership
    vision and values
    An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about
    cultural change
    Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence
    the way people work in the workplaceIt isthe way we do things around here
    Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others
    maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work
    colleagues
    Many factors that influence whether a workplace has a positive outlook are within the control of people who
    work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in
    demand and supplyThe company canhowevercontrol how they respond to these factors
    Those companies that do create positive workplace environments develop a reputation in their community as
    beinggood to work for' and have a competitive edgeNot only are these companies more able to attract and
    retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
    Teams work best when they are clear about what is expected of themThey are more able to deal with difficult
    issues if they feel the values of the organization are supportive of them
    For a workplace culture to be positivethe direction and actions of the business must be consistent with the core
    values of the people in the workplaceThe people must trust each other and be able to openly express and
    exchange ideas
    Working through these steps will help with developing a positive business culture
    附:
    第 2 段22
    竞争激烈市场中领导者面着维持积极工作文化压力越越积极工作文化培养
    更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果
    助提供卓越服务
    积极工作文化加班建立需断关注种文化取决领导远见价值观
    效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
    工作场文化态度信念行价值观期组成态度信念行价
    值观期会影响工作场工作方式里做事方式
    文化方面众周知显易见例准时锅成文规
    明显例事解决问题
    影响工作场否具积极前景许素工作场工作员控制范围
    法控制素例全球价格暴跌供需变化公司控制素反应
    确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势
    公司仅更吸引留住员工积极动更稳定处理问题适应变化
    团队清楚期时工作果觉组织价值观支持更
    力处理困难问题
    工作场文化变积极企业方行动必须工作场员核心价值观保持致
    必须相互信够公开表达交流思想
    完成步骤助发展积极商业文化
    26A positive work culture will give workers more satisfaction
    [答案]T
    27Positive cultures have a lot to do with leadership vision and values
    [答案]T
    28The direction and actions for the business must differ from the core values of the employees in order for a
    workplace culture to be positive
    [答案]F
    29In competitive marketsleaders are under more and more pressure to keep a positive work culture
    [答案]T
    30Positive work culture can be built in a short period of time
    [答案]F
    附:
    26积极工作文化会工更满足感
    [答案]T
    27积极文化领导愿景价值观关系
    [答案]T
    28企业方行动必须员工核心价值观工作场文化变积极
    [答案]F
    29竞争激烈市场中领导者承受着越越压力保持积极工作文化
    [答案]T
    30积极工作文化短时间建立起
    [答案]F
    四写作( 20 分)
    31根求写作文解会议日程容根信息制定会议日程安排
    The structure of a meeting agenda:
    (1)Title of the meeting
    (2)Time of the meeting
    (3)Place of the meeting
    (4)People who will attend the meeting
    (5)Events in time sequence
    附:23
    会议议程结构:
    (1)会议名称
    (2)会议时间
    (3)会议点
    (4)出席会议员
    (5)时间序排列事件
    Meeting Agenda
    The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
    WednesdayOct202008 Day One
    Sofitel Jin Jiang Oriental Hotel
    Exhibitor
    09:00 Arrivalregistrationpicking up meeting kits
    09:40 Watching Expo image videofilm(10m)
    10:05 Tea break(15m) (2F Entrance)
    10:20 Report on the organizational structure and preparatory progress of Expo
    12:00 Work lunch(buffet)
    09:00 09:40 10:05 10:20 12:00
    Sofitel JinJiang Oriental Hotel
    Arrivalregistrationpicking up meeting kits Exhibitor Day One
    The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
    Report on the organizational structure and preparatory progress of Expo
    Tea break(15m) (2F Entrance) WednesdayOct202008
    Watching Expo image videofilm(10m) Work lunch(buffet)
    附:
    09:00 09:40 10:05 10:20 12:00
    晋江东方索菲特酒店
    达注册领取会议包 参展商 第天
    2010 年第次世博会(博览会)参会员会议海中国
    世博会组织架构筹备进展情况报告
    茶歇(15m) (2F Entrance) 星期三2008 年 10 月 20 日
    世博影电影(10m) 工作午餐(助餐)24
    附:
    会议议程
    2010 年第次世博会(博览会)参会员会议海中国
    星期三2008 年 10 月 20 日 第天
    锦江东方索菲特酒店
    参展商
    09:00 达登记领取会议包
    09:40 观世博影视频电影(10m)
    10:05 茶歇(15m) (2F 入口)
    10:20 世博会组织架构筹备进展报告
    12:00 工作午餐(助)
    2020 年 7 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may not ask for help
    CI'll give you a hand
    [答案]C
    附:
    1―项目太法时完成
    —___________________
    A请帮忙
    B寻求帮助
    C会帮
    [答案]C
    2―I'dlikeawakeupcallat7:00amplease
    ―OK_________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    附:
    2―想早 7:00 起床拜托
    ―_________
    A定会成功
    B会确保
    C做喜欢事
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes_________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    附:25
    3―非常抱歉扰字典?
    ―_________
    A然
    B没关系
    C着急
    [答案]A
    4―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    附:
    4―认犯错误
    —___________________
    A认确实犯错误
    B认真糟糕
    C认错
    [答案]C
    5―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    附:
    5—___________________
    —想洗部电影
    A什事?
    B帮?
    C想什?
    [答案]B
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6_________there is smokethere is fire
    AIf
    BWhen
    CWhere
    [答案]C
    附:
    6里烟里火
    7The Human Resource Managing Department at Honda is given specific instructions______employ the best
    possible workers
    Ahow to
    Bon what to
    Con how to
    [答案]C
    附:26
    7田力资源理部门予雇佣优秀员工具体指示
    8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely
    as team synergy slips
    Athat
    Bthose
    C
    [答案]A
    附:
    8创造力尤跨部门创造力会着团队协效应滑遭受巨损失
    9On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    附:
    9听次高考格消息女孩泪流满面
    10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
    technologies
    Athat
    B
    Cwhich
    [答案]A
    附:
    10正通热情安静强度创造力远见转化技术
    11I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    附:
    11建议继续完成项目
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    附:
    12认识英语重性应该更加努力努力学
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns
    Cwill return
    [答案]B
    附:
    13回家会写信
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    附:27
    14琳达走前面事面
    15_________we can't compete in terms of sizeI do believe we hold an advantage in terms of dedication to
    customer service
    ATherefore
    BBut
    CAlthough
    [答案]C
    附:
    15然法规模竞争相信客户服务方面具优势
    16We've asked the designers we used before to_________up with some designs for us
    Acome
    Bhurry
    Cget
    [答案]A
    附:
    16已请前设计师设计设计
    17An agreement was reached on the_________of mutual respect and mutual interest
    Abasic
    Bbase
    Cbasis
    [答案]C
    附:
    17相互尊重利益基础达成协议
    18All the_________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    附:
    18尊贵客坐前排
    19Please ask the solicitor what his_________would be to take the case to court
    Afare
    Bfee
    Csalary
    [答案]B
    附:
    19请询问律师案件告法庭费
    20You can't_________to sit back even though it might be tempting
    Aafford
    Bstand
    Cwilling
    [答案]A
    附:
    20坐毙—诱
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable28
    conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ·Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou
    can not live in the pastso denying that change could occur only makes things more complicated for you
    ·Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need
    to get acquainted with the occurring changesSeek more details from your management and peers to for man
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    ·Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize
    your strengths and where you could bring them into playAt the same timestay aware of your developmental
    areas and work on improving those
    ·Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply yourexistingskills and knowledgeand what
    news skills you need to acquire
    ·Stay optimistic : Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
    incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter
    leadership and personal success experts
    附:
    第 1 段
    果词抓住世界发生事情质变化缩减重组削减成现
    生存常态没行业幸免保守机构正历重变革改变生存
    变革理直学者争问题:雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    ·意识改变会发生:发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    ·工作中保持警惕:知道周围发生什遇暗示变化发生线索时承认
    保持开放沟通渠道:退缩期事情会利通需熟悉正发生变化理层
    行寻求更细节便准确解事情透明诚实关恐惧:未知交道常常感厌
    恶畏惧画面清晰
    ·评估:改变技力信心动摇时候认清长处
    发挥里时注意发展领域努力改进
    ·僵硬:果僵化会变革程变更加困难足够灵活性角度
    变革里应现技知识新闻技需获
    ·保持乐观:保持积极态度确定中淹没参新程中新场
    景中正确定位调整
    通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
    尔马说世界受追捧—领导成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    附:
    21企业实现_________进行减员重组削减成29
    A减少工数量
    B改组组织
    C生存
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    附:
    22没行业豁免指_________
    A行业例外
    B没行业例子
    C行业豁免
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题
    纸30
    Passage 2
    When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very
    successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational
    structure with considerably bureaucratic rules
    One of his first changes was to initiate a strategy formulation process with the guideline that each of the
    businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of
    fixing the problemselling their particular businessor closing itIn an effort to streamline the organization
    Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
    The restructuring was followed by changing the organizational culture and the managerial styles of GE's
    managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their
    views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for
    his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the
    problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with
    proposed solutionsHe or she then had three choices:to accept the proposalnot to accept itor to collect more
    informationThis process put great pressure on the superior to make decisions
    Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other
    companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they
    developed new productsThis helped the GE people to focus on the processes in their operations that would
    improve the company's performance
    Jack Welch was personally involved in developing managers at GE's training center in CrotonvilleLeaders
    Welch suggestedare not only those who achieve results but also those who share the values of the company
    附:
    第 2 段
    2001 年通电气(GE)董事长兼 CEO 杰克·韦尔奇退休职业生涯说非常成功1981
    年45 岁成 CEO时通电气组织结构非常复杂官僚义相严重
    第变化启动战略制定程指导方针业务领域应该第第
    二果样理选择解决问题出售特定业务者关闭精简组织韦
    尔奇取消部门级取消数千带薪时工职位
    重组GE 理员组织文化理风格发生变化中项目 WorkOut(策群群力)
    期三天会议组理员齐聚堂公开分享观点会议级组织单
    位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨
    天级出现提出解决方案然三选择:接受建议接受建议收集更
    信息程级做出决定压力
    提高效性效率计划佳实践目公司学获客户满意度
    供应商建立联系种方式开发新产品助 GE 员专注操作
    程中提高公司业绩
    杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领
    导者仅取成果分享公司价值观
    26Jack Welch retired at the age of 65
    [答案]T
    27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
    [答案]F
    28If the business could not meet Welch's change requirementsits manager had 3choices
    [答案]T
    29The restructuring went before changing the organizational culture and the managerial styles of GE's
    managers
    [答案]T
    30The Work Outlasted a week
    [答案]F
    附:31
    26杰克·韦尔奇 65 岁退休
    [答案]T
    27杰克韦尔奇坚持认家企业应该领域中少击败第三名
    [答案]F
    28果业务满足韦尔奇变更求理 3 选择
    [答案]T
    29重组改变通电气理员组织文化理风格前进行
    [答案]T
    30工作持续周
    [答案]F
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event caused by different understandings of the workplace cultureYou
    may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
    附:
    写少 120 字关职场文化理解引起事件
    您需包括 5W 1H 元素(谁时什什)
    参考答案:
    In company workplace culture there is a big difference between Chinese and Westerners in terms of
    communicative language Chinese people mostly use Have you eaten? Where are you going? and so on
    when meeting each other every day which reflects a kind of intimacy between people But for Westerners this
    way of greeting will make the other party feel sudden embarrassed and even unpleasant because Westerners
    will understand this kind of questioning as a kind of interrogation and feel that the other party is asking about
    their private life If you don't understand this difference between Eastern and Western cultures unnecessary
    contradictions will arise
    2020 年 1 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?
    ―___________________
    AI'll do that
    BI think so
    CI'd love to
    [答案]B
    附:
    1―晚锻炼计划?
    —___________________
    A会样做
    B想
    C愿意
    [答案]B
    2―How did your meeting go yesterday?
    ―________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    附:
    2―昨天会议样?32
    —实太真郁闷
    A太
    B
    C没什特
    [答案]A
    3―I think things have been a bit difficult for us the last couple of months
    ―________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    附:
    3―认月说困难
    ―________直努力然落
    A
    B害怕
    C认
    [答案]A
    4―Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project right now
    [答案]C
    附:
    4―请帮安排布朗先生会面?
    —___________________
    A没办法
    B
    C起现必须完成项目
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    附:
    5―太勉强问问团队听听
    —___________________
    A
    B样做
    C认会浪费时间
    [答案]A
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6AT&T found that employees with better planning and decisionmaking skills were to be _________promoted
    into management jobs33
    Amore likely
    Bmore like
    Cmore unlikely
    [答案]A
    附:
    6AT&T 发现具更计划决策力员工更晋升理职位
    7_________managers spend most of their time in facetoface contact with othersbut they spend much of it
    obtaining and sharing information
    ANot only
    BDo not only
    CNot only do
    [答案]C
    附:
    7理者仅部分时间花面面接触花量时间获取分享信息
    8_________his angerthe employees called him MrThunderbut they loved him
    ABecause
    BIn spite of
    CDue to
    [答案]C
    附:
    8愤怒员工称雷霆先生爱
    9_________clearly communicate with and actively listen to employees is essential to improve their
    performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    附:
    9够清晰员工沟通积极倾听员工意见提高绩效关重
    10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership
    and player roles
    Ato
    Bwith
    Cfor
    [答案]A
    附:
    10相信团队环境做出贡献领导球员角色方面
    11Compared _________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    附:
    11英语相般认汉语更难学
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    附:
    12认识英语重性应该更加努力努力学34
    13_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
    AStanding
    BStand
    CStood
    [答案]A
    附:
    13站山顶欣赏沐浴阳光城市风光
    14There is no_________the fact that he is the best student in the class
    Adeny
    Bdenies
    Cdenying
    [答案]C
    附:
    14事实证明班学生
    15Her desire for the_________of a beautiful town reinained
    Acreate
    Bcreation
    Ccreated
    [答案]B
    附:
    15重新想象创建美丽镇愿
    16Every time I tried to say somethinghe would_________to something else
    Amove off
    Bmove on
    Cmove over
    [答案]B
    附:
    16次想说点什换说法
    17To build the reservoir(水库) thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    附:
    17建水库千搬迁
    18Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    附:
    18工作值高薪
    19At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    附:
    19粗略估计需四星期完成计划
    20Even the best continually seek ways to_________their skills
    Asharp35
    Bsharpener
    Csharpen
    [答案]C
    附:
    20优秀会断寻求提高技方法
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholarshow can employers create suitable
    conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ·Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou
    can not live in the pastso denying that change could occur only makes things more complicated for you
    ·Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    ·Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to
    get acquainted with the occurring changesSeek more details from your management and peers to for man
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    ·Assess yourself : Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize
    your strengths and where you could bring them into playAt the same timestay aware of your developmental
    areas and work on improving those
    ·Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply yourexistingskills and knowledgeand what
    news skills you need to acquire
    ·Stay optimistic : Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
    incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsought
    after leadership and personal success experts
    附:
    第 1 段
    果词抓住世界发生事情质变化缩减重组削减成现
    生存常态没行业幸免保守机构正历重变革改变生存
    变革理直学者争问题雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    ·意识改变会发生:发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    ·工作中保持警惕:知道周围发生什遇暗示变化发生线索时承认
    ·保持畅通沟通渠道:懈怠期事情会利通需熟悉正发生变化理
    层行寻求更细节便准确解事情透明透明坦诚面恐惧:处理未知事物常常
    感厌恶畏惧画面清晰
    ·评估:改变技力信心开始动摇时候认清长处
    方面发挥作时注意发展领域努力改进
    ·僵硬:果僵化会变革程变更加困难足够灵活性角度36
    变革里应现技知识新闻技需获
    ·保持乐观:保持积极态度确定中淹没参新程中新场
    景中正确定位调整
    通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
    尔马说世界受追捧领导成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    附:
    21企业实现_________进行减员重组削减成
    A减少工数量
    B改组组织
    C生存
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    附:
    22没行业豁免指_________
    A行业例外
    B没行业例子
    C行业豁免
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________37
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    It's no secret that good leaders are also good communicatorsIndeed communication and leadership are
    inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible
    and authentic way?Here are 5essential communication practices of effective leaders:
    1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of
    communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou a
    restoring up trouble for the future
    2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
    terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
    want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
    in as few words as possible
    3Find your own voiceUse language that's distinctly your own let your values come through in your
    communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated
    on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect real
    people follow real
    4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
    aboutDon't hide behind a computer and only interact with people electronicallysee them face to face and voice
    to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned
    outit's important for employees to have a personal connection with you and the work you believe inShow the
    people that work for you that you're engaged and that you care about them and their work
    5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders
    know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
    position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get
    direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    附:
    第 2 段
    领导者沟通者已什秘密事实沟通领导力密分果
    清晰信真实方式进行沟通激励激励引导?里 5 基沟通实
    践效领导者:
    1注意说做差距信效领导基石—行唯沟通方式必须
    说致果行动言辞致未解决麻烦
    2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
    采取行动重弄清楚想说什注意技术术语避免商业说话增加复杂性
    少词说出意思
    3找声音明显属语言价值观交流中体现出正确
    语言语法然重口分专注口专注众真实真实
    尊重真实追真实38
    4见见性关键利益相关者解谁关心什躲电脑面
    进行电子互动—面面语音语音真实实质性方式互动常精疲力
    竭环境中员工您您相信工作建立联系非常重您工作展示您参
    您关心工作
    5眼睛耳朵倾听效沟通双程领导者知道提出问题然
    眼睛耳朵倾听处权威位置愿意直接表达真实意见会
    总直接反馈需够读懂字里行间寻找非语言暗示
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    附:
    26沟通领导力总齐头进
    [答案]F
    27误解领导者意图时会出现说做差距
    [答案]F
    28技术术语领导者具说服力
    [答案]F
    29真诚沟通永远
    [答案]T
    30想知道真实想法时观察交流样重
    [答案]T
    四写作( 20 分)
    31题根写作求写出篇作文
    Write at least 100 words about an event based on the following information You may need the 5Ws and l
    H elements (whowhen where why what and how)
    附:
    根信息写出少 100 单词描述事件
    您需 5Ws l H 元素 (谁时里什什)
    Titanic
    31 May 1911 She was launched The largest ship afloat
    with a gross tonnage of 46328tons
    10 April 1912 maiden voyage from Southampton to New York
    At 11:40pm
    on Sunday 14
    April 1912
    hit an iceberg
    badly damaged 2227 passengers and crew onboard
    At 2:20am
    on Monday 15
    April 1912 sank
    1522 were drowned
    705 escaped
    At dawn on 15
    April 1912
    Some of the survivors were
    picked up The Cunard liner Carpathia heard the
    wireless distress calls39
    参考答案:
    Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York (via
    Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship
    afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building)Four days and
    seventeen hours after the voyage began at 11 40 pm on Sunday 14 April she hit an iceberg and was badly
    damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty
    lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner
    Carpathia having heard the Titanic's wireless distress calls 58 miles away arrived at the scene and began
    picking up survivors
    附:
    泰坦尼克号 1911 年 5 月 31 日水 1912 年 4 月 10 日南安普敦驶纽约(途瑟堡皇
    镇)总吨位 46328 吨海船舶(长 882 英尺宽 92 英尺8 层甲板升 11 层楼
    高度)航行开始四天十七时4 月 14 日星期日晚 11 点 40 分撞座冰山严重受损
    两时四十分钟沉没 2227 名客船员中705 坐 20 艘救生艇救生筏逃生中
    包括爱德华·史密斯船长4 月 15 日黎明时分Cunard 班轮 Carpathia 58 英里外听泰坦尼
    克号线求救信号达现场开始接走幸存者
    2019 年 7 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to work out the plan tonight?
    ―___________________
    AI'll do that
    BI think so
    CI'd love to
    [答案]B
    附:
    1―晚制定计划?
    —___________________
    A会做
    B想
    C愿意
    [答案]B
    2―How did your meeting go yesterday?
    ―________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    附:
    2―昨天会议样?
    —________实际真令沮丧
    A太
    B
    C没什特
    [答案]A
    3―I think things have been a bit difficult for us the last couple of months
    ―_______We've been working hardbut still getting behind
    AYou're right
    BI'm afraid40
    CI don't think so
    [答案]A
    附:
    3―认月说困难
    ―_______直努力然落
    A
    B害怕
    C认
    [答案]A
    4―Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project rig ht now
    [答案]C
    附:
    4―请您帮安排布朗先生会面?
    —___________________
    A
    B
    C起现必须完成项目
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    附:
    5―太勉强问问团队听听
    —___________________
    A
    B样做
    C认会浪费时间
    [答案]A
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6The team creates an environment_________people are comfortable in communicatingadvocating positions
    and taking action
    Athat
    Bwhich
    Cin which
    [答案]C
    附:
    6团队创造沟通张立场采取行动方面感环境
    7If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on
    the same page
    Acan get41
    Bhave got
    Cget
    [答案]A
    附:
    7果项目开始时花时间理交谈页面取良开端
    8They have come to the conclusion_________this winter will be even colder than before
    Athat
    Bfor
    Cwhich
    [答案]A
    附:
    8出结年冬天会前更冷
    9On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    附:
    9听次高考格消息女孩泪流满面
    10The reason_________he was absent from class yesterday was that he was ill and hospitalized
    Afor
    Bwhy
    Cthat
    [答案]B
    附:
    10昨天缺课原生病住院
    11In high schoolI am equally comfortable_________as a member of a team and independently
    Ato work
    Bworking
    Cwork
    [答案]B
    附:
    11高中时作团队成员独立工作样感
    12―Who should be responsible for the accident?
    ―The bossnot the workersThey just carried out the order_________
    Aas are told
    Bas told
    Cas they told
    [答案]B
    附:
    12―谁应该事负责?
    —老板工吩咐做
    A 说
    B说
    C正说
    [答案]B
    13My leather shoes cost me_________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C42
    附:
    13皮鞋价格买双三倍
    14Without human resourcesno organization can_________the groundlet alone do business and make profits
    Aget off
    Bget up
    Cget on
    [答案]A
    附:
    14没力资源组织法起步更谈做生意盈利
    15We_________with achievement
    Adone
    Bare obsessed
    Ccatch up
    [答案]B
    附:
    15痴迷成
    16Current opinion among politicians is that she is_________stands for her principles
    Aencourage
    Bcourage
    Ccourageous
    [答案]C
    附:
    16目前政界士法勇敢坚持原
    17Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    附:
    17工作值高薪
    18At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    附:
    18粗略估计需四星期完成计划
    19To build the reservoir(水库)thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    附:
    19建水库千搬迁
    20We need_________comm uni cation skills:listen carefullythink before you speak and manage conflicts
    diplomatically
    Aoutstanding
    Bplain
    Cgeneral
    [答案]A
    附:43
    20需出众沟通技巧:认真倾听三思行外交处理突
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit's change Downsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable
    conditions for a successful change process? And what can employees do to get through it?
    Tips for dealing with change in the workplace
    • Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou
    cannot live in the pastso denying that change could occur only makes things more complicated for you
    •Stay alert in the workplace know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    •Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to
    get acquainted with the occurring changesSeek more details from your management and peers to form an
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    •Assess yourself Change is a time when one's confidence about one's skills and capabilities gets
    shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your
    developmental areas and work on improving those
    •Don't be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply yourexisting skills and knowledgeand what
    news skills you need to acquire
    •Stay optimistic Keep a positive attitude and don't let yourself drown in uncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
    incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter
    leadership and personal success experts
    附:
    第 1 段
    果词够抓住世界正发生事情质变化裁员重组削减成
    现生存常态没行业例外保守机构生存进行重变革
    变革理直学者争问题:雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    •意识改变会发生发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    •工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
    •保持开放沟通渠道:懈怠期事情会利通您需熟悉正发生变化您理
    层行寻求更细节形成事准确理解透明透明坦诚面恐惧:处理未知事物常
    常感厌恶畏惧画面清晰
    •评估改变技力信心开始动摇时候认清长处
    发挥作方时注意发展领域努力改进领域
    •僵硬果僵化变革程变更加困难足够灵活性角度
    变革里应现技知识需获新闻技
    •保持乐观保持积极心态沉浸确定中参新程中新场景
    中正确定位调整
    通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏44
    尔马说世界受追捧领导成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    附:
    21企业实现_________进行减员重组削减成
    A减少工数量
    B改组组织
    C生存
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    附:
    22没行业豁免指_________
    A行业例外
    B没行业例子
    C行业豁免
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A45
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors:1)
    that Nokia was technically inferior to Apple2) that the company was complacent and3) that its leaders didn't
    see the disruptive iPhone coming
    It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent
    shared fears among the company's middle and top managers which led to companywide inertia that left it
    powerless to respond to Apple's game
    Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers
    and external experts the researchers discovered a culture of fear due to temperamental leaders and that
    frightened middle managers were scared of telling the truth
    The fear that froze the company came from two placesFirstthe company's top managers had a terrifying
    reputationSome members of Nokia's board and top management were described as extremely temperamental
    and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they
    didn't want to hearSecondly top managers were afraid of the external environment and not meeting their
    quarterly targetswhich also impacted how they treated middle managers
    Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they
    were not ambitious enough to meet top managers' goals
    Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered
    informationThusmiddle managers directly lied to top management
    Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources
    being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to
    undertake challenging assignments
    Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis
    led middle managers to over promise and under deliverOne middle manager told us that you can get resources
    by promising something earlieror promising a lotIt's sales work
    While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks
    generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the
    staffNokia's top managers should have encouraged safe dialogue internal coordination and feedback to
    understand the true emotion in the organization
    附:
    第 2 段
    诺基亚高试图三素解释智手机金字塔顶端跌落原:1)诺基亚技术苹
    果2)公司满3)领导者没颠覆性 iPhone
    认诺基亚输掉智手机战公司中层高层理员间存
    恐惧导致公司范围惰性力应苹果博弈
    根深入调查高层中层理员工程师外部专家 76 次访谈结果研究员发现
    气质型领导者造成恐惧文化受惊中层理员害怕说真话
    冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理
    员成员描述极端脾气暴躁常喊 想听事情难告诉
    次高层理员害怕外部环境法完成季度目标影响中层理员方式
    高层理者中层理者害怕失中层理者告知没足够野心实现高层
    理者目标46
    害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直
    接高层撒谎
    更糟糕诺基亚部位文化想保持权力果传递坏消息表
    明没足够胆量雄心承担具挑战性务害怕资源分配方
    口头压力外高层理员施加压力求员选拔中提高绩效导致中层理
    员度承诺交付足位中层理员告诉通提前承诺承诺获资源
    销售工作
    然适度恐惧激励益滥度药物样会产生害副
    作降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话
    部协调反馈解组织中真实情绪
    26Nokia lost the smart phone battle because its technology is not as good as that of Apple
    [答案]F
    27Nokia's middle managers were frank to tell the truthbut the top ones didn't listen to them
    [答案]F
    28Nokia's top managers were too moody to hear anything good but harsh
    [答案]T
    29Middle managers in Nokia delivered results more than they promised earlier
    [答案]F
    30Nokia's top managers should have had better conversation techniques to encourage internal coordination and
    truth
    [答案]T
    附:
    26诺基亚智手机战中输技术苹果
    [答案]F
    27诺基亚中层理员坦率说实话高层听
    [答案]F
    28诺基亚高层理员喜怒常听刺耳话
    [答案]T
    29诺基亚中层理员交付结果前承诺
    [答案]F
    30诺基亚高层理员应该更谈话技巧鼓励部协调真实
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event based on the following information You may need the 5Ws and l
    H elements (whowhen where why what and how)
    备注翻译:
    根信息写出少 100 单词描述事件 您需 5Ws l H 元素
    (谁时里什什)
    Titanic
    31 May 1911 She was launched The largest ship afloat
    with a gross tonnage of 46328tons
    10 April 1912 maiden voyage from Southampton to New York
    At 11:40pm
    on Sunday 14
    April 1912
    hit an iceberg
    badly damaged
    2227 passengers and crew onboard
    At 2:20am
    on Monday 15
    April 1912
    sank 1522 were drowned
    705 escaped47
    At dawn on 15
    April 1912
    Some of the survivors were
    picked up
    The Cunard liner Carpathia heard the
    wireless distress calls
    参考答案:
    Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York (via
    Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship
    afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building)Four days and
    seventeen hours after the voyage began at 11 40 pm on Sunday 14 April she hit an iceberg and was badly
    damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty
    lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner
    Carpathia having heard the Titanic's wireless distress calls 58 miles away arrived at the scene and began
    picking up survivors
    附:
    泰坦尼克号 1911 年 5 月 31 日水 1912 年 4 月 10 日南安普敦驶纽约(途瑟堡皇
    镇)总吨位 46328 吨海船舶(长 882 英尺宽 92 英尺8 层甲板升 11 层楼
    高度)航行开始四天十七时4 月 14 日星期日晚 11 点 40 分撞座冰山严重受损
    两时四十分钟沉没 2227 名客船员中705 坐 20 艘救生艇救生筏逃生中
    包括爱德华·史密斯船长4 月 15 日黎明时分Cunard 班轮 Carpathia 58 英里外听泰坦尼
    克号线求救信号达现场开始接走幸存者
    2019 年 1 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may ask for help
    CI'll give you a hand
    [答案]C
    附:
    1―项目太法时完成
    —___________________
    A请帮忙
    B寻求帮助
    C会帮
    [答案]C
    2―I'dlikeawakeupcallat7:00amplease
    ―OK_________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    附:
    2―想早 7:00 起床拜托
    ―_________
    A定会成功
    B会确保48
    C做喜欢事
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes_________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    附:
    3―非常抱歉扰字典?
    ―_________
    A然
    B没关系
    C着急
    [答案]A
    4―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    附:
    4―认犯错误
    —___________________
    A认真犯错误
    B认真糟糕
    C认错
    [答案]C
    5―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    附:
    5—___________________
    —想洗部电影
    A什事?
    B帮?
    C想什?
    [答案]B
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6AT&T found that employees with better planning and decisionmaking skills were_________to be promoted
    into management jobs
    Amore likely
    Bmore like
    Cmore unlikely49
    [答案]A
    附:
    6AT&T 发现具更计划决策力员工更提拔理岗位
    7_________managers spend most of their time in facetoface contact with othersbut they spend much of it
    obtaining and sharing information
    ANot only
    BDo not only
    CNot only do
    [答案]C
    附:
    7理员仅部分时间花面面接触部分时间花获取分享信息
    8There is no_________the fact that he is the best student in the class
    Adeny
    BC
    Cdenies
    [答案]B
    附:
    8事实证明班学生
    9Effective leaders distill complex thoughts and strategies into simplememorable terms_________colleagues
    and customers can grasp and act upon
    Awhen
    Bthat
    Cwho
    [答案]B
    附:
    9效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动
    10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
    technologies
    Athat
    B
    Cwhich
    [答案]A
    附:
    10正通热情安静强度创造力远见转化技术
    11Compared_________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    附:
    11英语相般认中文更难学
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    附:
    12认识英语重性应该更加努力努力学
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns50
    Cwill return
    [答案]B
    附:
    13回家会写信
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    附:
    14琳达走前面事面
    15After days of investigationthe police were_________reality
    Aattempting
    Bapproving
    Capproaching
    [答案]C
    附:
    15天调查警方正接现实
    16Every time I tried to say somethinghe would_________to something else
    Amove off
    Bmove on
    Cmove over
    [答案]B
    附:
    16次想说点什换说法
    17He's left nowbut productivity hasn't_________that much
    Acarried on
    Bcaught up
    Cpicked up
    [答案]C
    附:
    17现离开工作效率没提高少
    18They_________all their computing workiethey arrange for some outside company to do the work
    Aoutsource
    Boutside
    Coutsell
    [答案]A
    附:
    18外包计算工作安排外部公司做工作
    19The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
    Aexceeds
    Bexcellent
    Cexcels
    [答案]C
    附:
    19领导者擅长创造机会奖励认感谢员工
    20you can't_________to sit backeven though it might be tempting
    Aafford
    Bstand
    Cbear
    [答案]A51
    附:
    20坐毙—诱
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit's change Downsizing
    reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
    conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable
    conditions for a successful change process? And what can employees do to get through it?
    Tips for dealing with change in the workplace
    •Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou
    cannot live in the pastso denying that change could occur only makes things more complicated for you
    •Stay alert in the workplace know what is happening around youWhen you come across clues that hint change
    is on the wayacknowledge them
    •Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to
    get acquainted with the occurring changesSeek more details from your management and peers to form an
    accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is
    often resented and dauntingMake the picture as clear as you can
    •Assess yourself Change is a time when one's confidence about one's skills and capabilities gets
    shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your
    developmental areas and work on improving those
    •Don't be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the
    different angles of the change and see where you could apply your existing skills and knowledgeand what
    news skills you need to acquire
    •Stay optimistic Keep a positive attitude and don't let yourself drown in uncertaintyInvolve yourself in the new
    processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
    incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter
    leadership and personal success experts
    附:
    第 1 段
    果词够抓住世界正发生事情质变化裁员重组削减成
    现生存常态没行业例外保守机构生存进行重变革
    变革理直学者争问题:雇成功变革程创造合适条件?员工度
    难关?
    应工作场变化提示
    •意识改变会发生发生生活中发生职业生涯中活
    否认发生改变会事情变更复杂
    •工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
    •保持开放沟通渠道:懈怠期事情会利通您需熟悉正发生变化您理
    层行寻求更细节形成事准确理解透明透明坦诚面恐惧:处理未知事物常
    常感厌恶畏惧画面清晰
    •评估改变技力信心开始动摇时候认清长处
    发挥作方时注意发展领域努力改进领域
    •僵硬果僵化变革程变更加困难足够灵活性角度
    变革里应现技知识需获新闻技
    •保持乐观保持积极心态沉浸确定中参新程中新场景
    中正确定位调整52
    通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
    尔马说世界受追捧领导成功专家
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    附:
    21企业实现_________进行减员重组削减成
    A减少工数量
    B改组组织
    C生存
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    附:
    22没行业豁免指_________
    A行业例外
    B没行业例子
    C行业豁免
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    附:
    23_________外学者常讨问题
    A老板变革创造利条件
    B提高生产力
    C工做什度变革
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    附:
    24作者提出少建议?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek53
    [答案]A
    附:
    25文章中知道罗宾·夏尔马_________
    A领导力成功方面专家
    B伟领袖
    C喜欢玩捉迷藏游戏
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    It's no secret that good leaders are also good communicatorsIndeed communication and leadership are
    inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible
    and authentic way?Here are 5 essential communication practices of effective leaders:
    (1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode
    of communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou
    a restoring up trouble for the future
    (2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
    terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
    want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
    in as few words as possible
    (3)Find your own voiceUse language that's distinctly your own let your values come through in your
    communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated
    on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect real
    people follow real
    (4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
    aboutDon't hide behind a computer and only interact with people electronicallysee them face to face and voice
    to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned
    outit's important for employees to have a personal connection with you and the work you believe inShow the
    people that work for you that you're engaged and that you care about them and their work
    (5)Listen with your eyes as well as your earsEffective communication is a twoway process and good
    leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
    position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get
    direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    附:
    第 2 段
    领导者沟通者已什秘密事实沟通领导力密分果
    清晰信真实方式进行沟通激励启发引导?里 5 基沟通实
    践效领导者:
    (1)注意说做间差距信效领导基石—行唯沟通方式必须
    说致果行言辞致未恢复麻烦
    (2)化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
    采取行动重明确想说话注意技术术语避免业务说话增加复杂性少
    词说出意思
    (3)找声音明显属语言价值观交流中体现出正确
    语言语法然重口分专注口集中注意力真实尊重真实
    追真实
    (4)见见性您关键利益相关者解您谁您关心什躲电脑面
    进行电子互动—面面语音语音真实实质性方式互动常精疲力竭
    环境中员工您您相信工作建立联系非常重您工作展示您重新订婚54
    关心工作
    (5)眼睛耳朵倾听效沟通双程领导者知道提出问题然
    眼睛耳朵倾听处权威愿意直接表达真实意见会总
    直接反馈需够读懂字里行间寻找非语言暗示
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    附:
    26沟通领导力总齐头进
    [答案]F
    27误解领导者意图时会出现说做差距
    [答案]F
    28技术术语领导者具说服力
    [答案]F
    29真诚沟通永远
    [答案]T
    30想知道真实想法时观察交流样重
    [答案]T
    四写作( 40 分)
    31根求写作文
    Write a composition with at least 100 words on My Dream Job
    附:
    理想职业写篇少 100 字作文
    参考答案:
    I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of
    teacherThey are knowledgeable just seems that there is nothing they don't knowThey treat us just like their
    childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the
    futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI
    will try my best to study well to reach my dream
    2018 年 7 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―I think things have been a bit difficult for us the last couple of months
    ―__________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    附:
    1―认月说困难
    ―__________直努力然落
    A55
    B害怕
    C认
    [答案]A
    2―How can you explain the latest situation?
    ―_________I know it is all my fault
    ASorry
    BExcuse me
    CI'm afraid
    [答案]A
    附:
    2―解释情况?
    ―_________知道错
    A起
    B起
    C害怕
    [答案]A
    3―Do you mind if I use vouchers to spend in a restaurant?
    ―___________________
    AYesplease
    BNot at allGoa head
    CNothank you
    [答案]B
    附:
    3―介意代金券餐厅消费?
    —___________________
    A请
    B点果阿头
    C谢谢
    [答案]B
    4―I'm going to Beijing for a few days
    ―_________I wish I could go with you
    AIt doesn't matter
    BForget it
    CI really envy you
    [答案]C
    附:
    4―北京天
    —_________希起
    A没关系
    B算
    C真羡慕
    [答案]C
    5―The Auto Show in the City Stadium has been canceled
    ―Ohno_________
    AWhat a pity
    BIt doesn't matter
    CIt's not interesting at all
    [答案]A
    附:56
    5―城市体育场车展取消
    ―_________
    A真惜
    B没关系
    C点趣
    [答案]A
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    附:
    6建议继续完成项目
    7The Human Resource Managing Department at Honda is given specific instructions_______employ the best
    possible workers
    Ahow to
    Bon what to
    Con how to
    [答案]C
    附:
    7田力资源理部门予雇佣优秀员工具体指示
    8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely
    as team synergy slips
    Athat
    Bthose
    C
    [答案]A
    附:
    8创造力尤跨部门创造力会着团队协效应滑遭受巨损失
    9Companies are_________interested in your soft skills_________they are in your hard skills
    Asothat
    Basas
    Cnotuntil
    [答案]B
    附:
    9公司软技感兴趣硬技感兴趣
    10The majority of these team challenges_________anywhere
    Acan deliver
    Bare delivered
    Ccan be delivered
    [答案]C
    附:
    10团队挑战中部分方进行
    11The demands and requirements placed on the CEO of Sony are different from_________on the manager of
    your local Wendy's restaurant
    Athese
    Bthose
    Cwhich57
    [答案]B
    附:
    11索尼首席执行官求求温迪餐厅理
    12Who was_________the meeting?
    Achairing
    Bleading
    Ccharging
    [答案]A
    附:
    12谁持会议?
    13What you need to do is to keep things short and sweet_________just the
    Aquestions
    Btopics
    Chighlights
    [答案]C
    附:
    13需做事情变简短甜蜜突出重点
    14Supervisors should_________their employees in twoway communication so that understanding takes place
    Aenable
    Bengage
    Cencourage
    [答案]B
    附:
    14应该员工进行双沟通便相互理解
    15Even the best continually seek ways to_________their skills
    Asharp
    Bsharpener
    Csharpen
    [答案]C
    附:
    15优秀会断寻找方法提高技
    16Current opinion among politicians is that she is_________stands for her principles
    Aencourage
    Bcourage
    Ccourageous
    [答案]C
    附:
    16目前政界士法勇敢坚持原
    17Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    附:
    17工作值高薪
    18At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    附:58
    18粗略估计需四星期完成计划
    19To build the reservoir(水库)thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    附:
    19建水库千搬迁
    20We need_________communication skills:listen carefullythink before you speak and manage conflicts
    diplomatically
    Aoutstanding
    Bplain
    Cgeneral
    [答案]A
    附:
    20需出色沟通技巧:仔细倾听三思行外交处理突
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et
    Generale which set forth five distinct functions of managing that Fayol insisted were applicable in any
    industryIn the 1950'smanagement textbooks began to incorporate some of a Fayol's ideas into their content
    and todaymanagement courses still use many of his ideas to teach management to business students
    Planning
    Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers
    to be aware of challenges facing their businessesand then it requires managers to forecast future business and
    economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach
    themThey reevaluate their plans as conditions change and make adjustments as necessary
    Organizing
    Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey
    identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate
    responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
    Leading
    Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use
    of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can
    influence their personnel to view situations from their perspectivesLeading also involves supervision of
    employees and their work
    Controlling
    Controlling involves measuring achievement against established objectives and goalsIt also requires managers
    to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of
    actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is
    keeping the company from achieving their objectives and goalsand provide means of correction if necessary
    Staffing
    Without human resourcesno organization can get off the groundlet alone do business and make profitsSome
    distinct features of the staffing function are:
    ●It puts the right man in the right job
    ●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to
    time leaving empty places in various positions
    ●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be
    accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more59
    附:
    第 1 段
    1916 年法国煤矿厂长亨利·法约尔(Henri Fayol)写名Industrielle et Generale书提
    出法约尔坚持适行业五种理职1950 年代理教科书开始吸收法约尔
    思想进入容天理课程然许想法商科学生教授理
    规划
    规划包括决定家公司带里选择达里步骤首先求理者意识业务
    面挑战然求理者预测未业务济状况然制定目标定期限实现
    决定接触步骤会着情况变化重新评估计划根需进行调整
    组织
    理员通汇集物理力财力资源实现目标确定完成活动活动进行分类
    活动分配团体制定责放权力然协调切运营利进行
    领导
    领导需理者激励员工实现业务目标目标需权力实现目标效沟通
    力效领导影响员工角度情况领导包括监督员工工作
    控制
    控制涉根定目标目标衡量成求理者够识偏离成功成源提供纠
    正措施理者首先建立目标目标然衡量成识保持变东西公司实现目标目标
    必时提供纠正手段
    员配备
    没力资源组织法起步更说做生意盈利员配备功显着特点:
    ●合适做合适工作
    ●项持续活动员工断离开加入公司时常退休留岗位空位
    ●效率该功重点理员艰巨工作事情必须核算请假付款
    福利医疗津贴社会保障会计等等
    21What is the main idea of this passage?
    ATo introduce some of the author's ideas about management
    BTo introduce five distinct functions of managing proposed by Fayol
    CTo promote the book entitled Administration Industrielle et Generale
    [答案]B
    附:
    21段话思想什?
    A介绍作者理思想
    B介绍法约尔提出五种理职
    C推广名 Administration Industrielle et Generale 书
    [答案]B
    22What are the influence of Fayol's book Administration Industrielleet Generale?
    AIt is of no influence at all for today
    BIt is nearly forgotten by the world
    CIt is still great effect on current management courses
    [答案]C
    附:
    22法约尔书 Administration Industrielle et Generale 什影响?
    A天完全没影响
    B世界遗忘
    C目前理课程影响
    [答案]C
    23Which step of managing refers to bring staff together and tell them what to do?
    ALeading60
    BOrganizing
    CStaffing
    [答案]B
    附:
    23理步员工聚集起告诉做什?
    A领先
    B组织
    C员配备
    [答案]B
    24Which item in Chinese below has not mentioned as things needed to take care for people management?
    A住房公积金
    B医疗补贴
    C请假
    [答案]A
    附:
    24项中文没提事理需注意事项?
    A住房公积金
    B医疗补贴
    C请假
    [答案]A
    25In the step of________managers need to find out obstacles in the course of achieving company's objectives
    and goals
    Acontrolling
    Bleading
    Cplanning
    [答案]A
    附:
    25________步骤中理者需找出实现公司目标目标程中障碍
    A控制
    B领先
    C规划
    [答案]A
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive
    work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher
    performancehigher performance impacts improved client outcomesimproved client outcomes contribute to
    service excellence
    Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership
    vision and values
    An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about
    cultural change
    Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence
    the way people work in the workplaceIt isthe way we do things around here
    Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others
    maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work
    colleagues
    Many factors that influence whether a workplace has a positive outlook are within the control of people who
    work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in61
    demand and supplyThe company canhowevercontrol how they respond to these factors
    Those companies that do create positive workplace environments develop a reputation in their community as
    beinggood to work for' and have a competitive edgeNot only are these companies more able to attract and
    retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
    Teams work best when they are clear about what is expected of themThey are more able to deal with difficult
    issues if they feel the values of the organization are supportive of them
    For a workplace culture to be positivethe direction and actions of the business must be consistent with the core
    values of the people in the workplaceThe people must trust each other and be able to openly express and
    exchange ideas
    Working through these steps will help with developing a positive business culture
    附:
    第 2 段
    竞争激烈市场中领导者面着维持积极工作文化压力越越积极工作文化培养
    更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果
    助提供卓越服务
    积极工作文化加班建立需断关注种文化取决领导远见价值观
    效领导者团队定基调鼓励积极工作场文化残疾带文化变革
    工作场文化态度信念行价值观期组成影响工作场工
    作方式里做事方式
    文化方面家理解明显准时锅成文规
    明显事解决问题
    影响工作场否具积极前景许素工作场工作员控制范围
    法控制素例全球价格暴跌供需变化公司控制素反应
    确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势
    公司仅更吸引留住员工积极动更稳定处理问题适应变化
    团队清楚期时会工作果觉组织价值观支持更
    力处理困难问题
    工作场文化变积极企业方行动必须工作场员核心价值观保持致
    必须相互信够公开表达交流思想
    完成步骤助发展积极商业文化
    26A positive work culture will give workers more satisfaction
    [答案]T
    27Positive cultures have a lot to do with leadership vision and values
    [答案]T
    28The direction and actions for the business must differ from the core values of the employees in order for a
    workplace culture to be positive
    [答案]F
    29In competitive marketsleaders are under more and more pressure to keep a positive work culture
    [答案]T
    30Positive work culture can be built in a short period of time
    [答案]F
    附:
    26积极工作文化会工更满足感
    [答案]T
    27积极文化领导愿景价值观关系
    [答案]T
    28企业方行动必须员工核心价值观工作场文化变积极
    [答案]F
    29竞争激烈市场中领导者承受着越越压力保持积极工作文化62
    [答案]T
    30积极工作文化短时间建立起
    [答案]F
    四写作( 20 分)
    31根根信息求完成工作计划
    Make an action plan based on the following hints of steps
    AIdentify wasteful usage
    BIdentify person(s) or department(s) with highest supply usage
    CPerform audit(审计审核) of supply costs for last 24 hours
    DPerform audit of supply usage for last 24 hours
    EShop(解聘辞退) suppliers
    FNegotiate new supply rates
    GCreate standard supply list and utilization controls
    HEvaluate supplier agreements
    附:
    根步骤提示制定行动计划
    A识浪费
    B确定耗材率高员部门
    C 24 时供应成进行审计(审计审核)
    D 24 时耗材情况进行审计
    EShop(解聘辞退)供应商
    F协商新供应率
    G创建标准供应清单控制
    H评估供应商协议
    Objective Priority Action Steps Jack Brown September 15 Completed
    Reduce
    Office
    Supply
    costs by
    10 by the
    end of the
    4th
    quarter
    (1) Mike Jones September 15 Completed
    (2) Mike Jones October 1 Completed
    (3) JackMike October 30 Completed
    (4) Jack November 15 In Process
    (5) Jack November 15 In Process
    (6) Jack December 15 In Process
    (7) JackMike
    Mike
    January 15 Not started
    (8) Jack Brown September 15 Completed
    参考答案:
    Objective Priority Action Steps Jack Brown September 15 Completed
    Reduce
    Office
    Supply
    costs by
    10 by the
    end of the
    4th
    quarter
    (1) C Mike Jones September 15 Completed
    (2) D Mike Jones October 1 Completed
    (3) B JackMike October 30 Completed
    (4) A Jack November 15 In Process
    (5) H Jack November 15 In Process
    (6) E Jack December 15 In Process
    (7) F JackMike
    Mike
    January 15 Not started
    (8) G Jack Brown September 15 Completed
    2018 年 1 月试题答案
    交际语(题 2 分 10 分)
    15 题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?63
    ―___________________
    AI'll do that
    BI think so
    CI'd love to
    [答案]B
    附:
    1―晚锻炼计划?
    —___________________
    A会样做
    B想
    C愿意
    [答案]B
    2―How did your meeting go yesterday?
    ―___________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    附:
    2―昨天会议样?
    ―实太真郁闷
    A太
    B
    C没什特
    [答案]A
    3―I think things have been a bit difficult for us the last couple of in on ths
    ―___________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    附:
    3―认场赛中事情说点困难
    ―___________直努力然落
    A
    B害怕
    C认
    [答案]A
    4―Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project right now
    [答案]C
    附:
    4―请帮安排布朗先生会面?
    —___________________
    A
    B64
    C起现必须完成项目
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    附:
    5―太勉强问问团队听听
    —___________________
    A
    B样做
    C认会浪费时间
    [答案]A
    二词汇结构(题 2 分 30 分)
    620 题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题

    6_________his anger the employees called him MrThunderbut they loved him
    ADue to
    BIn spite of
    CBecause
    [答案]A
    附:
    6愤怒员工称雷霆先生爱
    7_________ CEO s spend planningthe more profitable their companies are
    AThe more time
    BIf more
    CThe less time
    [答案]A
    附:
    7CEO 花计划时间越公司越赚钱
    8In today's environment _________people are often burned out it's important for employees to have a
    personal connection with you and the work you believe in
    Awhen
    Bwhere
    Cwhile
    [答案]B
    附:
    8常精疲力竭环境中员工您您相信工作建立联系非常重
    9_________clearly communicate with and actively listen to employees is essential to improve their
    performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    附:
    9够清晰员工沟通积极倾听员工意见提高绩效关重
    10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership
    and player roles65
    Ato
    Bwith
    Cfor
    [答案]A
    附:
    10相信团队环境做出贡献领导球员角色方面
    11Compared_________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    附:
    11英语相般认中文更难学
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    附:
    12认识英语重性应该更加努力努力学
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns
    Cwill return
    [答案]B
    附:
    13回家会写信
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    附:
    14琳达走前面事面
    15After days of investigationthe police were _________reality
    Aattempting
    Bapproving
    Capproaching
    [答案]C
    附:
    15天调查警方正尝试现实
    16I think the primary_________factor is there's been so much absence lately
    Acontributing
    Bcausing
    Caffecting
    [答案]A
    附:
    16认原缺席太
    17An agreement was reached on the_________of mutual respect and mutual interest
    Abasic
    Bbase66
    Cbasis
    [答案]C
    附:
    17相互尊重利益基础达成协议
    18Please ask the solicitor what his_________would be to take the case to court
    Afare
    Bfee
    Csalary
    [答案]B
    附:
    18请询问律师案件告法庭费
    19All the_________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    附:
    19尊贵客坐前排
    20Learning new things has always been a great_________for me
    Amotivator
    Bmotivate
    Cmotivation
    [答案]A
    附:
    20学新事物直动力
    三阅读理解(题 4 分 40 分)
    2125 题:阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
    Passage 1
    The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about
    conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA
    failure at any point in this chain can result in ineffective communication
    Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent
    the messageSend reinforcementswe're going to advanceback to his Command Centerthrough along chain
    of subordinatesWhen the message finally reached the Command Centerit hadmutatedto become Send three
    and fourpencewe're going to a danceThe reinforcements never arrived
    You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers
    with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
    In a businessthere are three main types of communication failureEach has its own indicative signs
    ●The first type is a known as allocative failureThis occurs when a firm is not gathering enough
    intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not
    be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from
    allocative communication failure then stocks will fall and there will be understaffingIf the inverse
    happensthere will be a surplus of stocks and over staffing
    ●The second type is executive failurewhere communication to trigger specific eventsactions is either late
    lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of
    coordination and an increase in complaints from customers as things happen late or not at all
    ●The final type is human failure This occurs when the general culture of a business or the relationships
    between particular individuals or departments do not foster effective communicationThis leads to alienated
    staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativity
    especially that which takes place across departmental boundariesis likely to suffer hugely as team synergy67
    slips
    附:
    第 1 段
    沟通含义通常想象深刻沟通关构思发送接收解释信息确认
    信息接收链条中点失败导致效沟通
    效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援
    前进回指挥中心通属链信息终达指挥中心已变异成送三四便士
    跳舞援军迟迟没
    您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始
    相信息太成您结束信息
    企业中沟通失败分三种类型种指示标志
    ●第种类型称分配失败发生公司没收集足够市场情报(常见情况)信息没达
    正确点公司会市场步分配资源果需求升公司出现配置沟通失败库存会
    降会出现员足果相反会出现库存剩员剩
    ●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普
    遍失方失协调增加客户投诉事情发生太晚根没发生
    ●种失败企业般文化特定部门间关系促进效沟通时
    会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨
    部门创造力会着团队协效应滑受巨影响
    21Confirming reception of the sent messages means_________
    Athe messages are sent to right receivers
    Bthe messages are correctly understood
    Cthe messages are correctly understood by right receivers
    [答案]C
    附:
    21确认收发送消息意味着_________
    A消息发送正确接收者
    B消息正确理解
    C正确接收者正确理解消息
    [答案]C
    22In the famous British Army Commander story which step probably did NOT go wrong in the
    communication chain?
    AConceiving
    BSending
    CReceiving
    [答案]A
    附:
    22著名英国陆军指挥官事中通信链中步没出错?
    A怀孕
    B发送
    C接收
    [答案]A
    23What is Chinese whispers?
    AWho whispers in Chinese
    BA game to pass message around in a whisper
    CChinese people who don't normally talk very loudly
    [答案]B
    附:
    23什汉语耳语?68
    A谁中文耳语
    B耳语传递信息游戏
    C时说话声中国
    [答案]B
    24Allocative failure does NOT happen when_________
    Athe right information goes to the right place
    Ba company gathers false information
    Cthe correct information is not received by the right department or person
    [答案]A
    附:
    24正确信息达正确方时分配失败会发生
    A正确信息正确方
    B家公司收集虚假信息
    C正确部门员没收正确信息
    [答案]A
    25According to the passagewhich of the following cases does NOT belong to human failure?
    ADecreasing creativity across departments
    BInadequate communication between departments
    CIncreasing customer complaints
    [答案]C
    附:
    25根文章列情况属障?
    A降低跨部门创造力
    B部门间沟通充分
    C增加客户投诉
    [答案]C
    2630 题:请根短文容判断出语句否正确正确写T错误写F答案写答题

    Passage 2
    When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a
    very successful careerHe became CEOin1981at the age of 45At that time GE had a very complex
    organizational structure with considerably bureaucratic rules
    One of his first changes was to initiate a strategy formulation process with the guideline that each of the
    businesses should be numberlor 2 in the irrespective areasIf this was not the casemanagers had the options of
    fixing the problemselling their particular businessor closing itIn an effort to streamline the organization
    Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
    The restructuring was followed by changing the organizational culture and the managerial styles of GE's
    managersOne such program was the WorkOut(群策群力)
    Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the
    meetings the superior presented the challenges for his or her organizational unitThen the superior had to
    leave requesting the groups to find solutions to the problemsFacilitators( 会 议 持 ) helped these
    discussionsOn the last day the superior was presented with proposed solutionsHe or she then had three
    choices:to accept the proposalnot to accept itor to collect more informationThis process put great pressure
    on the superior to make decisions
    Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other
    companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they
    developed new productsThis helped the GE people to focus on the processes in their operations that would
    improve the company's performance
    Jack Welch was personally involved in developing managers at GE's training center in CrotonvilleLeaders
    Welch suggestedare not only those who achieve results but also those who share the values of the company69
    附:
    第 2 段
    2001 年通电气(GE)董事长兼 CEO 杰克·韦尔奇退休职业生涯说非常成功1981
    年45 岁成 CEO时通电气组织结构非常复杂官僚作风相严重
    第变化启动战略制定程指导方针业务领域应该第二果
    样理选择解决问题出售特定业务 关闭精简组织韦尔奇取消
    部门级取消数千受薪时工职位
    重组GE 理员组织文化理风格发生变化中项目策群力
    期三天会议理聚集起公开分享观点会议开始时级提出
    组织单位挑战然级离开求组找解决问题方法 持(会议持)帮助
    讨天级提出解决方案然三选择:接受建议接受建议收集
    更信息流程级决策带压力
    提高效性效率计划佳实践目公司学获客户满意度
    供应商建立联系种方式开发新产品助 GE 员专注操作
    程中提高公司业绩
    杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领
    导者仅取成果分享公司价值观
    26Jack Welch retired at the age of 65
    [答案]T
    27Jack Welch insisted that each of the businesses should beat least number 3 in their respective area
    [答案]F
    28If the business could not meet Welch's change requirementsits manager had 3 choices
    [答案]T
    29The restructuring went before changing the organizational culture and the managerial styles of GE's
    managers
    [答案]T
    30The Work Outlasted a week
    [答案]F
    附:
    26杰克·韦尔奇 65 岁退休
    [答案]T
    27杰克·韦尔奇坚持认家企业应该领域中少击败第三名
    [答案]F
    28果业务满足韦尔奇变更求理 3 选择
    [答案]T
    29重组改变通电气理员组织文化理风格前进行
    [答案]T
    30工作持续周
    [答案]F
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event caused by different understandings of the workplace cultureYou
    may need to include the 5Ws and 1H elements
    备注翻译:
    写少 100 字关职场文化理解引起事件
    您需包括 5Ws 1H 元素
    参考答案:
    There is a big difference between Chinese and Western workplace cultures regarding salary increases The
    topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace In this70
    regard foreign companies are more open They can treat the raise as a nonemotional thing and have a calm
    discussion on the desk while Chinese bosses first of all they usually don't take the initiative to raise their
    salary and if you say a raise they are likely to If the boss is disgusted he will consider Do you not want to do
    it anymore

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