国家开放学科理英语4台机考真题答案
第五套
说明：整理2024年7月30日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1―Do you mind if I use vouchers to spend in a restaurant
―___________________
AYes please
BNot at all Go ahead
CNo thank you
2―Your shoes go well with your dress
―___________________
AI bought it at half price
BThanks for your compliment
CNo it’s not so good
3―Will you help me arrange a meeting with Mr Brown please
―__________ I have to finish my project right now
ANo no way
BYes will do
CSorry I can’t
4―How did your meeting go yesterday
―___________ It was really frustrating actually
ANot so good
BVery good
CNothing special
5―You’d better not push yourself too hard You can ask the team and listen
―___________________
AYou are right
BNo we can’t do that
CI think it will kill our time
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1To reduce the_________loss during the change we must make sure we have the necessary skills
Aproductivity
Bproducing
Cproduced
2To be_________ a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals
Aeffectively
Beffective
Ceffect
3AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore likely
Bmore likable
Cmore unlikely
4In high school I am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
5I have been very lucky to have had_________managers during my career so far Aterrific
Bterrible
Cterrifying
6Without his assistance I_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
7Middle managers directly_________top management
Alied in
Blied to
Clied with
8She is very adaptive and soon_________to the campus life
Aadopted
Badapted
Caddicted
9An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
10They depend on each other to survive In other words they are_________for survival
Ainterwoven
Binterdependent
Cinternational
11_________the job employers don’t want to hire people who are difficult to get along with
ADespite of
BBecause of
CRegardless of
12_________with English Chinese is generally believed to be more difficult to learn
ACompared
BCompare
CComparing
13The total budget has been_________for this project
Aallocate
Ballocates
Callocated
14The world largest search engine company provides a free search service_________users can get relevant results in an instant
Awith that
Bin which
Cwith which
15They have come to the conclusion_________this winter will be even colder than before
Athat
Bfor
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either late
lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Confirming reception of the sent messages means_________
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[单选题]◆Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[单选题]◆According to the passagewhich of the following cases does NOT belong to human failure
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Jack Welch Leading Organizational Change at GE
1When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in three
day sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers
[判断题]◆The Work Outlasted a week
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1Write a composition of at least 100 words on My Dream Job Your writing should include the followings
(1)Position customer service representative
(2)Ability communication and customer service skills
(3)Reason an expert in the product line and strong relationships with customers
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1―Do you mind if I use vouchers to spend in a restaurant(红色字体题正确答案选项)
―___________________
AYes please
BNot at all Go ahead
CNo thank you
2―Your shoes go well with your dress(红色字体题正确答案选项)
―___________________
AI bought it at half price
BThanks for your compliment
CNo it’s not so good
3―Will you help me arrange a meeting with Mr Brown please(红色字体题正确答案选项)
―__________ I have to finish my project right now
ANo no way
BYes will do
CSorry I can’t
4―How did your meeting go yesterday(红色字体题正确答案选项)
―___________ It was really frustrating actually
ANot so good
BVery good
CNothing special
5―You’d better not push yourself too hard You can ask the team and listen(红色字体题正确答案选项)
―___________________
AYou are right
BNo we can’t do that
CI think it will kill our time
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1To reduce the_________loss during the change we must make sure we have the necessary skills(红色字体题正确答案选项)
Aproductivity
Bproducing
Cproduced
2To be_________ a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals(红色字体题正确答案选项)
Aeffectively
Beffective
Ceffect
3AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs(红色字体题正确答案选项)
Amore likely
Bmore likable
Cmore unlikely
4In high school I am equally comfortable_________as a member of a team and independently(红色字体题正确答案选项)
Ato work
Bworking
Cwork
5I have been very lucky to have had_________managers during my career so far(红色字体题正确答案选项)
Aterrific
Bterrible
Cterrifying
6Without his assistance I_________the research last month(红色字体题正确答案选项)
Awould not have completed
Bcould not finish
Cshould not finish
7Middle managers directly_________top management(红色字体题正确答案选项)
Alied in
Blied to
Clied with
8She is very adaptive and soon_________to the campus life(红色字体题正确答案选项)
Aadopted
Badapted
Caddicted
9An agreement was reached on the_________of mutual respect and mutual interest(红色字体题正确答案选项)
Abasic
Bbase
Cbasis
10They depend on each other to survive In other words they are_________for survival(红色字体题正确答案选项)
Ainterwoven
Binterdependent
Cinternational
11_________the job employers don’t want to hire people who are difficult to get along with(红色字体题正确答案选项)
ADespite of
BBecause of
CRegardless of
12_________with English Chinese is generally believed to be more difficult to learn(红色字体题正确答案选项)
ACompared
BCompare
CComparing
13The total budget has been_________for this project(红色字体题正确答案选项)
Aallocate
Ballocates
Callocated
14The world largest search engine company provides a free search service_________users can get relevant results in an instant(红色字体题正确答案选项)
Awith that
Bin which
Cwith which
15They have come to the conclusion_________this winter will be even colder than before(红色字体题正确答案选项)
Athat
Bfor
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure
then stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Confirming reception of the sent messages means_________(红色字体题正确答案选项)
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain(红色字体题正确答案选项)
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers(红色字体题正确答案选项)
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[单选题]◆Allocative failure does NOT happen when_________(红色字体题正确答案选项)
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[单选题]◆According to the passagewhich of the following cases does NOT belong to human failure(红色字体题正确答案选项)
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Jack Welch Leading Organizational Change at GE
1When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number
lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65(红色字体题正确答案选项)
[答案]T
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area(红色字体题正确答案选项)
[答案]F
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices(红色字体题正确答案选项)
[答案]T
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers(红色字体题正确答案选项)
[答案]T
[判断题]◆The Work Outlasted a week(红色字体题正确答案选项)
[答案]F
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1Write a composition of at least 100 words on My Dream Job Your writing should include the followings
(1)Position customer service representative
(2)Ability communication and customer service skills
(3)Reason an expert in the product line and strong relationships with customers
标准答案
What I look for in a job and what I love about this customer service representative position is the ability to utilize my communication and customer service skills I love interacting with customers and quickly and effectively problem solving with them Down the road after becoming an expert in your product line and developing strong relationships with your customers I would love to work in sales
标准答案二
Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of all I have multidimensional abilities such as active listening verbal expression and interpersonal skills
Secondly I am good at having a clear understanding of myself others and the situation in the process of communication clarifying my communication goals and being good at understanding the thoughts and feelings of others
Third I have certain professional skills As a customer service officer I can send the technology to users after the company’s products are sold so as to better serve the society
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第五套
说明：整理2024年7月30日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1―Do you mind if I use vouchers to spend in a restaurant
―___________________
AYes please
BNot at all Go ahead
CNo thank you
2―Your shoes go well with your dress
―___________________
AI bought it at half price
BThanks for your compliment
CNo it’s not so good
3―Will you help me arrange a meeting with Mr Brown please
―__________ I have to finish my project right now
ANo no way
BYes will do
CSorry I can’t
4―How did your meeting go yesterday
―___________ It was really frustrating actually
ANot so good
BVery good
CNothing special
5―You’d better not push yourself too hard You can ask the team and listen
―___________________
AYou are right
BNo we can’t do that
CI think it will kill our time
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1To reduce the_________loss during the change we must make sure we have the necessary skills
Aproductivity
Bproducing
Cproduced
2To be_________ a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals
Aeffectively
Beffective
Ceffect
3AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore likely
Bmore likable
Cmore unlikely
4In high school I am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
5I have been very lucky to have had_________managers during my career so far Aterrific
Bterrible
Cterrifying
6Without his assistance I_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
7Middle managers directly_________top management
Alied in
Blied to
Clied with
8She is very adaptive and soon_________to the campus life
Aadopted
Badapted
Caddicted
9An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
10They depend on each other to survive In other words they are_________for survival
Ainterwoven
Binterdependent
Cinternational
11_________the job employers don’t want to hire people who are difficult to get along with
ADespite of
BBecause of
CRegardless of
12_________with English Chinese is generally believed to be more difficult to learn
ACompared
BCompare
CComparing
13The total budget has been_________for this project
Aallocate
Ballocates
Callocated
14The world largest search engine company provides a free search service_________users can get relevant results in an instant
Awith that
Bin which
Cwith which
15They have come to the conclusion_________this winter will be even colder than before
Athat
Bfor
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either late
lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Confirming reception of the sent messages means_________
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[单选题]◆Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[单选题]◆According to the passagewhich of the following cases does NOT belong to human failure
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Jack Welch Leading Organizational Change at GE
1When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in three
day sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers
[判断题]◆The Work Outlasted a week
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1Write a composition of at least 100 words on My Dream Job Your writing should include the followings
(1)Position customer service representative
(2)Ability communication and customer service skills
(3)Reason an expert in the product line and strong relationships with customers
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1―Do you mind if I use vouchers to spend in a restaurant(红色字体题正确答案选项)
―___________________
AYes please
BNot at all Go ahead
CNo thank you
2―Your shoes go well with your dress(红色字体题正确答案选项)
―___________________
AI bought it at half price
BThanks for your compliment
CNo it’s not so good
3―Will you help me arrange a meeting with Mr Brown please(红色字体题正确答案选项)
―__________ I have to finish my project right now
ANo no way
BYes will do
CSorry I can’t
4―How did your meeting go yesterday(红色字体题正确答案选项)
―___________ It was really frustrating actually
ANot so good
BVery good
CNothing special
5―You’d better not push yourself too hard You can ask the team and listen(红色字体题正确答案选项)
―___________________
AYou are right
BNo we can’t do that
CI think it will kill our time
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1To reduce the_________loss during the change we must make sure we have the necessary skills(红色字体题正确答案选项)
Aproductivity
Bproducing
Cproduced
2To be_________ a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals(红色字体题正确答案选项)
Aeffectively
Beffective
Ceffect
3AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs(红色字体题正确答案选项)
Amore likely
Bmore likable
Cmore unlikely
4In high school I am equally comfortable_________as a member of a team and independently(红色字体题正确答案选项)
Ato work
Bworking
Cwork
5I have been very lucky to have had_________managers during my career so far(红色字体题正确答案选项)
Aterrific
Bterrible
Cterrifying
6Without his assistance I_________the research last month(红色字体题正确答案选项)
Awould not have completed
Bcould not finish
Cshould not finish
7Middle managers directly_________top management(红色字体题正确答案选项)
Alied in
Blied to
Clied with
8She is very adaptive and soon_________to the campus life(红色字体题正确答案选项)
Aadopted
Badapted
Caddicted
9An agreement was reached on the_________of mutual respect and mutual interest(红色字体题正确答案选项)
Abasic
Bbase
Cbasis
10They depend on each other to survive In other words they are_________for survival(红色字体题正确答案选项)
Ainterwoven
Binterdependent
Cinternational
11_________the job employers don’t want to hire people who are difficult to get along with(红色字体题正确答案选项)
ADespite of
BBecause of
CRegardless of
12_________with English Chinese is generally believed to be more difficult to learn(红色字体题正确答案选项)
ACompared
BCompare
CComparing
13The total budget has been_________for this project(红色字体题正确答案选项)
Aallocate
Ballocates
Callocated
14The world largest search engine company provides a free search service_________users can get relevant results in an instant(红色字体题正确答案选项)
Awith that
Bin which
Cwith which
15They have come to the conclusion_________this winter will be even colder than before(红色字体题正确答案选项)
Athat
Bfor
Cwhich
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure
then stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Confirming reception of the sent messages means_________(红色字体题正确答案选项)
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain(红色字体题正确答案选项)
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers(红色字体题正确答案选项)
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[单选题]◆Allocative failure does NOT happen when_________(红色字体题正确答案选项)
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[单选题]◆According to the passagewhich of the following cases does NOT belong to human failure(红色字体题正确答案选项)
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Jack Welch Leading Organizational Change at GE
1When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number
lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65(红色字体题正确答案选项)
[答案]T
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area(红色字体题正确答案选项)
[答案]F
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices(红色字体题正确答案选项)
[答案]T
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers(红色字体题正确答案选项)
[答案]T
[判断题]◆The Work Outlasted a week(红色字体题正确答案选项)
[答案]F
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
1Write a composition of at least 100 words on My Dream Job Your writing should include the followings
(1)Position customer service representative
(2)Ability communication and customer service skills
(3)Reason an expert in the product line and strong relationships with customers
标准答案
What I look for in a job and what I love about this customer service representative position is the ability to utilize my communication and customer service skills I love interacting with customers and quickly and effectively problem solving with them Down the road after becoming an expert in your product line and developing strong relationships with your customers I would love to work in sales
标准答案二
Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of all I have multidimensional abilities such as active listening verbal expression and interpersonal skills
Secondly I am good at having a clear understanding of myself others and the situation in the process of communication clarifying my communication goals and being good at understanding the thoughts and feelings of others
Third I have certain professional skills As a customer service officer I can send the technology to users after the company’s products are sold so as to better serve the society
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