国家开放学科理英语4台机考题库
第四题 阅读理解判断题题库
说明：资料整理2024年7月31日适国家开放学科学员台期末机考考试
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
首字母A
★A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategy Until a strategic plan is put into effectit has no real value
There are several keys to successful implementation Firstpeople directly involved in executing the strategy must be included in the planning process Strategic planning is no longer a topdown directive Without the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole company The communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest idea Without clear communicationemployees lack a sense of ownership and clarity of purpose When a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The final goal of the strategic planning process is a strategic plan(红色字体题正确答案选项)
[答案]F
[判断题]◆A strategic plan is valuable if it is executed (红色字体题正确答案选项)
[答案]T
[判断题]◆There are four keys to successful implementation(红色字体题正确答案选项)
[答案]F
[判断题]◆A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy(红色字体题正确答案选项)
[答案]F
[判断题]◆Leadership’s idea determines all(红色字体题正确答案选项)
[答案]F
首字母C
★Communication Failure
The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication chain does not involve confirmation of receiving messages(红色字体题正确答案选项)
[答案]F
[判断题]◆If demand is decreasing allocative communication failure will result in overstocking and under staffing(红色字体题正确答案选项)
[答案]T
[判断题]◆Increasing customer complaints is one of the symptoms of executive failure(红色字体题正确答案选项)
[答案]T
[判断题]◆Human failure happens when two departments do not communicate effectively(红色字体题正确答案选项)
[答案]T
[判断题]◆The communication chain is completely different in daily life as in a business(红色字体题正确答案选项)
[答案]F
★CREATE A POSITIVE WORKPLACE CULTURE
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being ’good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A positive work culture will give workers more satisfaction
[答案]T
[判断题]◆Positive cultures have a lot to do with leadership vision and values
[答案]T
[判断题]◆The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
[判断题]◆In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
[判断题]◆Positive work culture can be built in a short period of time
[答案]F
首字母H
★HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication and leadership don’t always go hand in hand
[答案]F
[判断题]◆The saydo gap happens when people misunderstand their leader’s intention
[答案]F
[判断题]◆Using technical jargon makes a leader convincing
[答案]F
[判断题]◆Communicating sincerely is always the best
[答案]T
[判断题]◆Observation is as important as communication when you want to know what people really think
[答案]T
首字母I
★In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being’ good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A positive work culture will give workers more satisfaction
[答案]T
[判断题]◆Positive cultures have a lot to do with leadership vision and values
[答案]T
[判断题]◆The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
[判断题]◆In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
[判断题]◆Positive work culture can be built in a short period of time
[答案]F
★It’s important for a CEO to be passionate and enthusiastic but there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture Beat PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the website part of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week some of you refused to install the PayPal app and others didn’t even remember their PayPal passwords That’s unacceptable to me and the rest of my team everyone at PayPal should use our products where available That’s the only way we can make them better and better
In closing if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password do yourself a favor go and find something that will connect with your heart and mind elsewhere
While not obvious at first the letter reveals a problem of morale and culture at PayPal As an executive you certainly want your employees to use and promote your products However when faced with a situation where staff isn’t embracing what they make you need to investigate the root of the problemnot threaten
When faced with internal problems good executives start by asking why They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it Sending out a onesided note about the problem is not leading it’s retreating
Leadership starts by listening Good executives need to get out among the staff and ask questions and listen without judgment or reaction The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflection At the end of the day if his employees have to be forced to use the app how can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
●Why are you not using the app
●What is it that we can do to ensure you use our app
●What do you need from me
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A CEO only needs to be passionate and enthusiastic(红色字体题正确答案选项)
[答案]F
[判断题]◆It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords(红色字体题正确答案选项)
[答案]T
[判断题]◆A onesided note refers to the root of PayPal’s problem(红色字体题正确答案选项)
[答案]F
[判断题]◆When faced with internal problems good executives find the root of a problem in their executive team first(红色字体题正确答案选项)
[答案]T
[判断题]◆Good executives need to give feedback immediately when they are listening to the staff(红色字体题正确答案选项)
[答案]F
★It’s no secret that good leaders are also good communicators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don’t communicate in a clear credible and authentic way Here are 5 essential communication practices of effective leaders
1Mind the saydo gap Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication and it must be congruent with what you say If your actions don’t align with your words you are storing up trouble for the future
2Make the complex simple Effective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act upon The most important thing is to clarify what you want to say look out for technical jargon and avoid business speak which add complexity Say what you mean in as few words as possible
3Find your own voice Use language that’s distinctly your own let your values come through in your communication Correct use of language and grammar are important of course but don’t become overly fixated on eloquence for eloquence’s sake concentrate on being distinct and real People want real people respect real people follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don’t hide behind a computer and only interact with people electronically – see them face to face and voice to voice and interact with them in a real substantial way In today’s environment where people are often burned out it’s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others may be reluctant to express their real opinions to you directly You won’t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication and leadership don’t always go hand in hand(红色字体题正确答案选项)
[答案]F
[判断题]◆The saydo gap happens when people misunderstand their leader’s intention(红色字体题正确答案选项)
[答案]F
[判断题]◆Using technical jargon makes a leader convincing(红色字体题正确答案选项)
[答案]F
[判断题]◆Communicating sincerely is always the best(红色字体题正确答案选项)
[答案]T
[判断题]◆Observation is as important as communication when you want to know what people really think(红色字体题正确答案选项)
[答案]T
首字母N
★Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn’t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smartphone battle because of divergent shared fears among the company’s middle and top managers which led to companywide inertia that left it powerless to respond to Apple’s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company’s top managers had a terrifying reputation Some members of Nokia’s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn’t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers’ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It’s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia’s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Nokia lost the smartphone battle because its technology is not as good as that of Apple(红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s middle managers were frank to tell the truth but the top ones didn’t listen to them(红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s top managers were too moody to hear anything unpleasant(红色字体题正确答案选项)
[答案]T
[判断题]◆Middle managers in Nokia delivered results more than they promised earlier (红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth(红色字体题正确答案选项)
[答案]T
首字母P
★Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal successUsing performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system(红色字体题正确答案选项)
[答案]T
[判断题]◆The aim of performance management is to punish unqualified employees(红色字体题正确答案选项)
[答案]F
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example(红色字体题正确答案选项)
[答案]T
[判断题]◆Every enterprise can expect high performance from each employee(红色字体题正确答案选项)
[答案]F
[判断题]◆Performance management is also called performance appraisal(红色字体题正确答案选项)
[答案]F
首字母T
★TIPS FOR TEAM BUILDING
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven’t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building event is traditionally related to playing games at resort
[答案]T
[判断题]◆The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building
[答案]F
[判断题]◆Retreatin the first paragraph means withdrawal of troops after a defeat
[答案]F
[判断题]◆Ice breaking motivates team members to compete with each other
[答案]F
[判断题]◆A good teamwork culture enables individuals to make more efforts together
[答案]T
★THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat’s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A CEO only needs to be passionate and enthusiastic
[答案]F
[判断题]◆It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords
[答案]T
[判断题]◆A onesided note refers to the root of PayPal’s problem
[答案]F
[判断题]◆When faced with internal problemsgood executives find the root of a problem in their executive team first
[答案]T
[判断题]◆Good executives need to give feedback immediately when they are listening to the staff
[答案]F
★The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication chain does not involve confirmation of receiving messages
[答案]F
[判断题]◆If demand is decreasing allocative communication failure will result in overstocking and under staffing
[答案]T
[判断题]◆Increasing customer complaints is one of the symptoms of executive failure
[答案]T
[判断题]◆Human failure happens when two departments do not communicate effectively
[答案]T
[判断题]◆The communication chain is completely different in daily life as in a business
[答案]F
首字母W
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65(红色字体题正确答案选项)
[答案]T
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area(红色字体题正确答案选项)
[答案]F
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices(红色字体题正确答案选项)
[答案]T
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers(红色字体题正确答案选项)
[答案]T
[判断题]◆The Work Outlasted a week(红色字体题正确答案选项)
[答案]F
When you think of team building do you immediately picture your group off at a resort playing games or hanging from ropes Traditionally many organizations approach team building in this way but then they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I’m not averse to retreats planning sessions seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effortYou will not build teamwork by retreating as a group for a couple of days each year instead you need to think of team building as something you do every single day
•Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the project not on trying to work out how to work together as a team to approach the problem
•Hold department meetings to review projects and progress to obtain broad input and to coordinate shared work processesIf there is friction between team members examine the work processes they mutually own — the problem is not usually their personalities instead it is often the fact that the team members haven’t agreed on how they will deliver a product or service or the steps required to get something done
•Build fun and shared occasions into the organization’s agenda — hold pot luck lunches take the team to a sporting event sponsor dinners at a local restaurant go hiking or go to an amusement parkHold a monthly company meeting sponsor sports teams and encourage cheering team fans
•Use ice breakers and teamwork exercises at meetings — these help team members get to know each other share details about each others lives and have a laugh together
•Celebrate team successes publiclyThere are many ways you could do this for instance by buying everyone the same Tshirt or hat putting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed above you’ll be amazed at the progress you will make in creating a teamwork culture a culture that enables individuals to contribute more than they ever thought possible — together
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building event is traditionally related to playing games at the resort(红色字体题正确答案选项)
[答案]T
[判断题]◆The author claims that playing games together is as important as forming teams to solve real work issues and improve real work processes for team building(红色字体题正确答案选项)
[答案]F
[判断题]◆Retreatin the first paragraph means withdrawal of troops after a defeat(红色字体题正确答案选项)
[答案]F
[判断题]◆Ice breaking motivates team members to compete with each other(红色字体题正确答案选项)
[答案]F
[判断题]◆A good teamwork culture enables individuals to make more efforts together(红色字体题正确答案选项)
[答案]T
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第四题 阅读理解判断题题库
说明：资料整理2024年7月31日适国家开放学科学员台期末机考考试
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
首字母A
★A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategy Until a strategic plan is put into effectit has no real value
There are several keys to successful implementation Firstpeople directly involved in executing the strategy must be included in the planning process Strategic planning is no longer a topdown directive Without the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole company The communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest idea Without clear communicationemployees lack a sense of ownership and clarity of purpose When a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The final goal of the strategic planning process is a strategic plan(红色字体题正确答案选项)
[答案]F
[判断题]◆A strategic plan is valuable if it is executed (红色字体题正确答案选项)
[答案]T
[判断题]◆There are four keys to successful implementation(红色字体题正确答案选项)
[答案]F
[判断题]◆A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy(红色字体题正确答案选项)
[答案]F
[判断题]◆Leadership’s idea determines all(红色字体题正确答案选项)
[答案]F
首字母C
★Communication Failure
The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication chain does not involve confirmation of receiving messages(红色字体题正确答案选项)
[答案]F
[判断题]◆If demand is decreasing allocative communication failure will result in overstocking and under staffing(红色字体题正确答案选项)
[答案]T
[判断题]◆Increasing customer complaints is one of the symptoms of executive failure(红色字体题正确答案选项)
[答案]T
[判断题]◆Human failure happens when two departments do not communicate effectively(红色字体题正确答案选项)
[答案]T
[判断题]◆The communication chain is completely different in daily life as in a business(红色字体题正确答案选项)
[答案]F
★CREATE A POSITIVE WORKPLACE CULTURE
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being ’good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A positive work culture will give workers more satisfaction
[答案]T
[判断题]◆Positive cultures have a lot to do with leadership vision and values
[答案]T
[判断题]◆The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
[判断题]◆In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
[判断题]◆Positive work culture can be built in a short period of time
[答案]F
首字母H
★HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication and leadership don’t always go hand in hand
[答案]F
[判断题]◆The saydo gap happens when people misunderstand their leader’s intention
[答案]F
[判断题]◆Using technical jargon makes a leader convincing
[答案]F
[判断题]◆Communicating sincerely is always the best
[答案]T
[判断题]◆Observation is as important as communication when you want to know what people really think
[答案]T
首字母I
★In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being’ good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A positive work culture will give workers more satisfaction
[答案]T
[判断题]◆Positive cultures have a lot to do with leadership vision and values
[答案]T
[判断题]◆The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
[判断题]◆In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
[判断题]◆Positive work culture can be built in a short period of time
[答案]F
★It’s important for a CEO to be passionate and enthusiastic but there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture Beat PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the website part of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week some of you refused to install the PayPal app and others didn’t even remember their PayPal passwords That’s unacceptable to me and the rest of my team everyone at PayPal should use our products where available That’s the only way we can make them better and better
In closing if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password do yourself a favor go and find something that will connect with your heart and mind elsewhere
While not obvious at first the letter reveals a problem of morale and culture at PayPal As an executive you certainly want your employees to use and promote your products However when faced with a situation where staff isn’t embracing what they make you need to investigate the root of the problemnot threaten
When faced with internal problems good executives start by asking why They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it Sending out a onesided note about the problem is not leading it’s retreating
Leadership starts by listening Good executives need to get out among the staff and ask questions and listen without judgment or reaction The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflection At the end of the day if his employees have to be forced to use the app how can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
●Why are you not using the app
●What is it that we can do to ensure you use our app
●What do you need from me
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A CEO only needs to be passionate and enthusiastic(红色字体题正确答案选项)
[答案]F
[判断题]◆It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords(红色字体题正确答案选项)
[答案]T
[判断题]◆A onesided note refers to the root of PayPal’s problem(红色字体题正确答案选项)
[答案]F
[判断题]◆When faced with internal problems good executives find the root of a problem in their executive team first(红色字体题正确答案选项)
[答案]T
[判断题]◆Good executives need to give feedback immediately when they are listening to the staff(红色字体题正确答案选项)
[答案]F
★It’s no secret that good leaders are also good communicators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don’t communicate in a clear credible and authentic way Here are 5 essential communication practices of effective leaders
1Mind the saydo gap Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication and it must be congruent with what you say If your actions don’t align with your words you are storing up trouble for the future
2Make the complex simple Effective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act upon The most important thing is to clarify what you want to say look out for technical jargon and avoid business speak which add complexity Say what you mean in as few words as possible
3Find your own voice Use language that’s distinctly your own let your values come through in your communication Correct use of language and grammar are important of course but don’t become overly fixated on eloquence for eloquence’s sake concentrate on being distinct and real People want real people respect real people follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don’t hide behind a computer and only interact with people electronically – see them face to face and voice to voice and interact with them in a real substantial way In today’s environment where people are often burned out it’s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others may be reluctant to express their real opinions to you directly You won’t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication and leadership don’t always go hand in hand(红色字体题正确答案选项)
[答案]F
[判断题]◆The saydo gap happens when people misunderstand their leader’s intention(红色字体题正确答案选项)
[答案]F
[判断题]◆Using technical jargon makes a leader convincing(红色字体题正确答案选项)
[答案]F
[判断题]◆Communicating sincerely is always the best(红色字体题正确答案选项)
[答案]T
[判断题]◆Observation is as important as communication when you want to know what people really think(红色字体题正确答案选项)
[答案]T
首字母N
★Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn’t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smartphone battle because of divergent shared fears among the company’s middle and top managers which led to companywide inertia that left it powerless to respond to Apple’s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company’s top managers had a terrifying reputation Some members of Nokia’s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn’t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers’ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It’s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia’s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Nokia lost the smartphone battle because its technology is not as good as that of Apple(红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s middle managers were frank to tell the truth but the top ones didn’t listen to them(红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s top managers were too moody to hear anything unpleasant(红色字体题正确答案选项)
[答案]T
[判断题]◆Middle managers in Nokia delivered results more than they promised earlier (红色字体题正确答案选项)
[答案]F
[判断题]◆Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth(红色字体题正确答案选项)
[答案]T
首字母P
★Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal successUsing performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system(红色字体题正确答案选项)
[答案]T
[判断题]◆The aim of performance management is to punish unqualified employees(红色字体题正确答案选项)
[答案]F
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example(红色字体题正确答案选项)
[答案]T
[判断题]◆Every enterprise can expect high performance from each employee(红色字体题正确答案选项)
[答案]F
[判断题]◆Performance management is also called performance appraisal(红色字体题正确答案选项)
[答案]F
首字母T
★TIPS FOR TEAM BUILDING
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven’t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building event is traditionally related to playing games at resort
[答案]T
[判断题]◆The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building
[答案]F
[判断题]◆Retreatin the first paragraph means withdrawal of troops after a defeat
[答案]F
[判断题]◆Ice breaking motivates team members to compete with each other
[答案]F
[判断题]◆A good teamwork culture enables individuals to make more efforts together
[答案]T
★THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat’s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A CEO only needs to be passionate and enthusiastic
[答案]F
[判断题]◆It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords
[答案]T
[判断题]◆A onesided note refers to the root of PayPal’s problem
[答案]F
[判断题]◆When faced with internal problemsgood executives find the root of a problem in their executive team first
[答案]T
[判断题]◆Good executives need to give feedback immediately when they are listening to the staff
[答案]F
★The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Communication chain does not involve confirmation of receiving messages
[答案]F
[判断题]◆If demand is decreasing allocative communication failure will result in overstocking and under staffing
[答案]T
[判断题]◆Increasing customer complaints is one of the symptoms of executive failure
[答案]T
[判断题]◆Human failure happens when two departments do not communicate effectively
[答案]T
[判断题]◆The communication chain is completely different in daily life as in a business
[答案]F
首字母W
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in Crotonville LeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Jack Welch retired at the age of 65(红色字体题正确答案选项)
[答案]T
[判断题]◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area(红色字体题正确答案选项)
[答案]F
[判断题]◆If the business could not meet Welch’s change requirementsits manager had 3choices(红色字体题正确答案选项)
[答案]T
[判断题]◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers(红色字体题正确答案选项)
[答案]T
[判断题]◆The Work Outlasted a week(红色字体题正确答案选项)
[答案]F
When you think of team building do you immediately picture your group off at a resort playing games or hanging from ropes Traditionally many organizations approach team building in this way but then they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I’m not averse to retreats planning sessions seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effortYou will not build teamwork by retreating as a group for a couple of days each year instead you need to think of team building as something you do every single day
•Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the project not on trying to work out how to work together as a team to approach the problem
•Hold department meetings to review projects and progress to obtain broad input and to coordinate shared work processesIf there is friction between team members examine the work processes they mutually own — the problem is not usually their personalities instead it is often the fact that the team members haven’t agreed on how they will deliver a product or service or the steps required to get something done
•Build fun and shared occasions into the organization’s agenda — hold pot luck lunches take the team to a sporting event sponsor dinners at a local restaurant go hiking or go to an amusement parkHold a monthly company meeting sponsor sports teams and encourage cheering team fans
•Use ice breakers and teamwork exercises at meetings — these help team members get to know each other share details about each others lives and have a laugh together
•Celebrate team successes publiclyThere are many ways you could do this for instance by buying everyone the same Tshirt or hat putting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed above you’ll be amazed at the progress you will make in creating a teamwork culture a culture that enables individuals to contribute more than they ever thought possible — together
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building event is traditionally related to playing games at the resort(红色字体题正确答案选项)
[答案]T
[判断题]◆The author claims that playing games together is as important as forming teams to solve real work issues and improve real work processes for team building(红色字体题正确答案选项)
[答案]F
[判断题]◆Retreatin the first paragraph means withdrawal of troops after a defeat(红色字体题正确答案选项)
[答案]F
[判断题]◆Ice breaking motivates team members to compete with each other(红色字体题正确答案选项)
[答案]F
[判断题]◆A good teamwork culture enables individuals to make more efforts together(红色字体题正确答案选项)
[答案]T
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