国家开放学电理英语2形考务单元测题库答案
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
1—I was worried about my mathbut MrWhite gave me an A
—_________________
AThat’s an easy course
BCongratulations
CMrWhite is very good
正确答案：B
2—I’m terribly sorry that I’ve spilled some coffee on the table
—_________________
AI don’t care
BIt doesn’t matter
CDon’t be sorry
正确答案：B
3－How’s your mother doing
—_____________________
AShe is very well
BShe is very kind
CShe is doing shopping now
正确答案：A
4The enemy has strengthened their______position
Aprotective
Bdefensive
Coffensive
正确答案：B
5He says what he thinks and does what he wants to do________other people’s feelings
Aaccording to
Bregardless of
Cbecause of
正确答案：B
6—HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it
—
ASureyou canTake it easy
BI’m sorry to hear that
CThat’s all right
正确答案：A
7—
—My name is Helenand I was born in 1980My major was electrical engineering
ATell me your nameplease
BTell me a little bit about yourselfplease
CTell me how old you areplease
正确答案：B
8—What starting salary do you expect
—
AI＇d like to start on Monday next week
BI expect to get a salary increase
CI＇d like to start at5000 a month
正确答案：C
9You can try these methods to keep your interview anxiety________control
Aunder
Bon
Cwith
正确答案：A
10You also should send a resume________the employer know more information about you
Alet
Bletting
Cto let
正确答案：C
11—Should I leave earlier tomorrow morning
—______________________
AYesit’s better to leave earlier to avoid the morning traffic
BYesyou will
CNoyou shouldn’t
正确答案：A
12—______________________
—Everything is going smoothly
AIs everything terrible
BWhat do you think of everything
CHow is everything going
正确答案：C
13—______________________
—In totalit should be about 15000 RMB for the threedaytraining
AHow much have you budgeted for the training
BHow long will the training last
CHow much has the training cost
正确答案：A
14We need to carry out a proper（）of the new system
Aspecialist
Btuition
Cevaluation
正确答案：C
15The training is_____positive results on the job they are presently_____
Abrought aboutdoing
Bbringing aboutdoing
Cbringing aboutdone
正确答案：B
16—What kind of event are you going to plan
—
AI am a student
BA birthday party for my brother
CI really love it
正确答案：B
17—Let’s make plan first for our eventsshall we
—________________
AYeswe do
BOKlet’s do it
CI’d like to
正确答案：B
18—
—It will be held on the 3rd floor of Shakiraton Hotel
AWhen will you give a speech
BDo your speech still go on
CWhat is the address of your speech
正确答案：C
19Your longterm success in event planning will be based the experience you had
Ato
Bon
Cof
正确答案：B
20They have disagreement__the plan of celebrating the founding of the community
Aon
Bin
C
正确答案：A
21—
—Twice a week
AHow often do you use our company’s product
BWhen did you buy our products
CWhat did you buy in our company
正确答案：A
22—Thank you very much for answering our questionsIt really helps our market research a lot
—________________
AI am sorry to hear that
BIt’s my pleasure
CI don’t think so
正确答案：B
23—What’s your view on our questionnaire
—________________
AI’d like to go there
BWith my pleasure
CFirst of allWe’d better change our question order
正确答案：C
24You need to_____those questionnaire papers for your company
Ahand out
Bhand in
Chand on
正确答案：A
25Questionnaires are easy to____
Aanalyzed
Banalyze
Cbe analyzed
正确答案：B
261—What do you think of your mother’s advice
—
AIt doesn’t fit usactually
BNoI don’t believe it
CI don’t believe in her
正确答案：A
27—How do you like living in Beijing
—
AIt’s different from living in America
BI have no idea
CI love itBeijing is such a beautiful city
正确答案：C
28—Can you stay here longer
—but I have to be back tomorrow
AI’d love to
BNothank you
CI’m afraid not
正确答案：A
29The music like the singing of a bird
Ahears
Blistens
Csounds
正确答案：C
30You’d better have your hair_____before going to your friend’s wedding
Acutting
Bcut
Cto cut
正确答案：B
31—CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
—Waiter
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
正确答案：A
32—
—Neither do ILook at our communityit is such a mess
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
正确答案：B
33—
—That’s great
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
正确答案：C
34We it very much that you’ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
正确答案：A
35The more information you can getin your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
正确答案：C
36—How did your talk with the community resident go
—________He seemed to accept my explanationbut he didn’t sign his name here
APerfect
BI’m not sure
CThat’s right
正确答案：B
37—Good morningSunshine Community CenterMay I help you
—
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
正确答案：C
38—
—It costs us ten thousand dollars
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
正确答案：C
39When stating problemswe can make a_____with those from last year
Acomparing
Bcompare
Ccomparison
正确答案：C
40People______find useful information from the annual report
Ahad to
Bdared
Ccould
正确答案：C
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
Good Communication SkillsKey to Any Success
1Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you’ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication(1)
2When you talk with others you can pay little attention to your body language(2)
3The better you are able to understand othersthe better your ability to communicate(3)
4Before stating your opinionsyou’d better let the speaker finish his or her talking first(4)
5Don’t argue or debate with others if you feel angry or displeased(5)
完形填空题(500分)
正确答案：(1)B(2)B(3)B(4)A(5)A
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1What often influences the stress around interviews according to the passage1
AInterview process
BAnxietyprovoking thoughts
CInterviewers’assumptions
2Does one poor answer in an interview influence a candidate to get a job2
AYes
BNo
CNot given
3Can imagining success help a candidate to lower levels of anxiety3
AYes
BNo
CNot given
4How can we reduce our stress around interviews4
ABreathe deeply
BMeet friends
CHave a big meal
5When should we go to see a doctor according the author5
AWhen we lose confidence in an interview
BWhen we find effective measures against anxiety round interview
CWhen we have too much stress around interview
完形填空题(500分)
正确答案：(1)B(2)B(3)A(4)A(5)C
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elainehas accepted a job with PPHCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her tocolleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’sand has just been hired by GooseneckOn his first dayhe learns thathis job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do
1What are PPHC and Gooseneck1
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
2Which degree does Elaine have2
APsychology degree
BPhysiology degree
CSociology degree
3Which of the following statements is TRUE according to the passage3
AElaine has done this type of community work so her organization doesn’t provide staff training
BMarkhas a clear idea of his job after the training
CMark knows his training comes to an end
4How is Mark trained to be prepared for his work4
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
5What is the main idea of the passage5
AThe importance of training
BDifferent training ways
CElaine’s and Mark’s work experience
完形填空题(500分)
正确答案：(1)C(2)A(3)B(4)C(5)A
Successful events don＇t just happenthey＇re the result of 1The 2 the eventthe bigger the planJust because Christian events are usually run by volunteers doesn＇t mean you can get away with less planningThe more effort you put in beforehandthe more successful your event will beHere are the key issues you need to think about when planning your event
Choose an event people want to come toYou don＇t want people coming to your event just because they＇re supporting their churchYou want them to come because they want to be therebecause the event is so compelling they can＇t afford to 3 it4 it＇s a concert or teaching eventa visiting speaker or a drama productionmake sure the content will 5 the people you expect to be there
完形填空题(500分)
正确答案：(1)B(2)A(3)C(4)C(5)B
Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
Keep your questionnaire simple and visually attractive
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TextChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
ParagraphsLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
White spaceEnsure that there is space between questions and sections and don’t make margins too small
Keep questions brief and easy to understand
Be brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire
Make sure questions are in the right order
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
Use openended questions properly
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except1
AText
BParagraph
CAddress
2In order to keep your questionnaire visually attractiveyou should 2
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
3You should start your questionnaire with_______questions and then move to_______ones3
Ageneralspecific
Bspecificgeneral
Cshortlong
4What could be the best title for this passage4
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
5Which of the following statements is NOT correct5
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
完形填空题(500分)
正确答案：(1)C(2)C(3)A(4)A(5)B
1A man and his wife had a small restaurant near a station1
A男妻子车站饭馆里吃饭
B男妻子车站饭馆
C男妻子车站方开家饭馆
2On the last day of the old yearthere is a family dinner2
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
3A few minutes later the doctor came out of his room for the third time3
A分钟医生第三次房间走出
B医生迟分钟终房间走出第三名
C分钟医生房间第三次
4You can see many interesting things on your way4
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
5Having patience with your customers and with yourself will go a long way in winning over hostile customers5
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
完形填空题(500分)
正确答案：(1)C(2)B(3)A(4)B(5)B
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you careUse every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints1
Astaff members
Bcompany managers
Cthose who accompany them
2When a customer shouts rudely at youyou should 2
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
3The underlined sentenceUse your ears more than your mouthmeans 3
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
4When dealing with an angry customerwhich is NOT the right attitude4
ABe concerned
BBe patient
CBe amused
5Which of the following statements is true according to the passage5
AWhen the customers complainyou needn’t listen carefully
BYou needn’t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
完形填空题(500分)
正确答案：(1)A(2)C(3)B(4)C(5)C
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is moreBe selectiveIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and chartsVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A strong call to actionA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
1Do you have to gather all the information since you entered the company before writing the annual report1
AYes
BNo
CNot given
2Is it reasonable to include everything of the company in order to make the annual report informative2
AYes
BNo
CNot given
3What does the underlined phraseLess is moremean3
AUsing fewer wordsmaking fewer partsand so onis simplerand more efficient than the opposite
BThe fewerthe better
CThe morethe better
4Which is NOT TURE for the functions of the visuals and charts4
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
5How many steps should you take to make your report impressive5
AFive
BThree
CFour
完形填空题(500分)
正确答案：(1)B(2)B(3)A(4)C(5)C
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选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
1—I was worried about my mathbut MrWhite gave me an A
—_________________
AThat’s an easy course
BCongratulations
CMrWhite is very good
正确答案：B
2—I’m terribly sorry that I’ve spilled some coffee on the table
—_________________
AI don’t care
BIt doesn’t matter
CDon’t be sorry
正确答案：B
3－How’s your mother doing
—_____________________
AShe is very well
BShe is very kind
CShe is doing shopping now
正确答案：A
4The enemy has strengthened their______position
Aprotective
Bdefensive
Coffensive
正确答案：B
5He says what he thinks and does what he wants to do________other people’s feelings
Aaccording to
Bregardless of
Cbecause of
正确答案：B
6—HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it
—
ASureyou canTake it easy
BI’m sorry to hear that
CThat’s all right
正确答案：A
7—
—My name is Helenand I was born in 1980My major was electrical engineering
ATell me your nameplease
BTell me a little bit about yourselfplease
CTell me how old you areplease
正确答案：B
8—What starting salary do you expect
—
AI＇d like to start on Monday next week
BI expect to get a salary increase
CI＇d like to start at5000 a month
正确答案：C
9You can try these methods to keep your interview anxiety________control
Aunder
Bon
Cwith
正确答案：A
10You also should send a resume________the employer know more information about you
Alet
Bletting
Cto let
正确答案：C
11—Should I leave earlier tomorrow morning
—______________________
AYesit’s better to leave earlier to avoid the morning traffic
BYesyou will
CNoyou shouldn’t
正确答案：A
12—______________________
—Everything is going smoothly
AIs everything terrible
BWhat do you think of everything
CHow is everything going
正确答案：C
13—______________________
—In totalit should be about 15000 RMB for the threedaytraining
AHow much have you budgeted for the training
BHow long will the training last
CHow much has the training cost
正确答案：A
14We need to carry out a proper（）of the new system
Aspecialist
Btuition
Cevaluation
正确答案：C
15The training is_____positive results on the job they are presently_____
Abrought aboutdoing
Bbringing aboutdoing
Cbringing aboutdone
正确答案：B
16—What kind of event are you going to plan
—
AI am a student
BA birthday party for my brother
CI really love it
正确答案：B
17—Let’s make plan first for our eventsshall we
—________________
AYeswe do
BOKlet’s do it
CI’d like to
正确答案：B
18—
—It will be held on the 3rd floor of Shakiraton Hotel
AWhen will you give a speech
BDo your speech still go on
CWhat is the address of your speech
正确答案：C
19Your longterm success in event planning will be based the experience you had
Ato
Bon
Cof
正确答案：B
20They have disagreement__the plan of celebrating the founding of the community
Aon
Bin
C
正确答案：A
21—
—Twice a week
AHow often do you use our company’s product
BWhen did you buy our products
CWhat did you buy in our company
正确答案：A
22—Thank you very much for answering our questionsIt really helps our market research a lot
—________________
AI am sorry to hear that
BIt’s my pleasure
CI don’t think so
正确答案：B
23—What’s your view on our questionnaire
—________________
AI’d like to go there
BWith my pleasure
CFirst of allWe’d better change our question order
正确答案：C
24You need to_____those questionnaire papers for your company
Ahand out
Bhand in
Chand on
正确答案：A
25Questionnaires are easy to____
Aanalyzed
Banalyze
Cbe analyzed
正确答案：B
261—What do you think of your mother’s advice
—
AIt doesn’t fit usactually
BNoI don’t believe it
CI don’t believe in her
正确答案：A
27—How do you like living in Beijing
—
AIt’s different from living in America
BI have no idea
CI love itBeijing is such a beautiful city
正确答案：C
28—Can you stay here longer
—but I have to be back tomorrow
AI’d love to
BNothank you
CI’m afraid not
正确答案：A
29The music like the singing of a bird
Ahears
Blistens
Csounds
正确答案：C
30You’d better have your hair_____before going to your friend’s wedding
Acutting
Bcut
Cto cut
正确答案：B
31—CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
—Waiter
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
正确答案：A
32—
—Neither do ILook at our communityit is such a mess
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
正确答案：B
33—
—That’s great
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
正确答案：C
34We it very much that you’ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
正确答案：A
35The more information you can getin your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
正确答案：C
36—How did your talk with the community resident go
—________He seemed to accept my explanationbut he didn’t sign his name here
APerfect
BI’m not sure
CThat’s right
正确答案：B
37—Good morningSunshine Community CenterMay I help you
—
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
正确答案：C
38—
—It costs us ten thousand dollars
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
正确答案：C
39When stating problemswe can make a_____with those from last year
Acomparing
Bcompare
Ccomparison
正确答案：C
40People______find useful information from the annual report
Ahad to
Bdared
Ccould
正确答案：C
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
Good Communication SkillsKey to Any Success
1Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you’ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication(1)
2When you talk with others you can pay little attention to your body language(2)
3The better you are able to understand othersthe better your ability to communicate(3)
4Before stating your opinionsyou’d better let the speaker finish his or her talking first(4)
5Don’t argue or debate with others if you feel angry or displeased(5)
完形填空题(500分)
正确答案：(1)B(2)B(3)B(4)A(5)A
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1What often influences the stress around interviews according to the passage1
AInterview process
BAnxietyprovoking thoughts
CInterviewers’assumptions
2Does one poor answer in an interview influence a candidate to get a job2
AYes
BNo
CNot given
3Can imagining success help a candidate to lower levels of anxiety3
AYes
BNo
CNot given
4How can we reduce our stress around interviews4
ABreathe deeply
BMeet friends
CHave a big meal
5When should we go to see a doctor according the author5
AWhen we lose confidence in an interview
BWhen we find effective measures against anxiety round interview
CWhen we have too much stress around interview
完形填空题(500分)
正确答案：(1)B(2)B(3)A(4)A(5)C
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elainehas accepted a job with PPHCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her tocolleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’sand has just been hired by GooseneckOn his first dayhe learns thathis job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do
1What are PPHC and Gooseneck1
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
2Which degree does Elaine have2
APsychology degree
BPhysiology degree
CSociology degree
3Which of the following statements is TRUE according to the passage3
AElaine has done this type of community work so her organization doesn’t provide staff training
BMarkhas a clear idea of his job after the training
CMark knows his training comes to an end
4How is Mark trained to be prepared for his work4
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
5What is the main idea of the passage5
AThe importance of training
BDifferent training ways
CElaine’s and Mark’s work experience
完形填空题(500分)
正确答案：(1)C(2)A(3)B(4)C(5)A
Successful events don＇t just happenthey＇re the result of 1The 2 the eventthe bigger the planJust because Christian events are usually run by volunteers doesn＇t mean you can get away with less planningThe more effort you put in beforehandthe more successful your event will beHere are the key issues you need to think about when planning your event
Choose an event people want to come toYou don＇t want people coming to your event just because they＇re supporting their churchYou want them to come because they want to be therebecause the event is so compelling they can＇t afford to 3 it4 it＇s a concert or teaching eventa visiting speaker or a drama productionmake sure the content will 5 the people you expect to be there
完形填空题(500分)
正确答案：(1)B(2)A(3)C(4)C(5)B
Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
Keep your questionnaire simple and visually attractive
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TextChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
ParagraphsLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
White spaceEnsure that there is space between questions and sections and don’t make margins too small
Keep questions brief and easy to understand
Be brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire
Make sure questions are in the right order
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
Use openended questions properly
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except1
AText
BParagraph
CAddress
2In order to keep your questionnaire visually attractiveyou should 2
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
3You should start your questionnaire with_______questions and then move to_______ones3
Ageneralspecific
Bspecificgeneral
Cshortlong
4What could be the best title for this passage4
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
5Which of the following statements is NOT correct5
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
完形填空题(500分)
正确答案：(1)C(2)C(3)A(4)A(5)B
1A man and his wife had a small restaurant near a station1
A男妻子车站饭馆里吃饭
B男妻子车站饭馆
C男妻子车站方开家饭馆
2On the last day of the old yearthere is a family dinner2
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
3A few minutes later the doctor came out of his room for the third time3
A分钟医生第三次房间走出
B医生迟分钟终房间走出第三名
C分钟医生房间第三次
4You can see many interesting things on your way4
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
5Having patience with your customers and with yourself will go a long way in winning over hostile customers5
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
完形填空题(500分)
正确答案：(1)C(2)B(3)A(4)B(5)B
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you careUse every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints1
Astaff members
Bcompany managers
Cthose who accompany them
2When a customer shouts rudely at youyou should 2
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
3The underlined sentenceUse your ears more than your mouthmeans 3
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
4When dealing with an angry customerwhich is NOT the right attitude4
ABe concerned
BBe patient
CBe amused
5Which of the following statements is true according to the passage5
AWhen the customers complainyou needn’t listen carefully
BYou needn’t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
完形填空题(500分)
正确答案：(1)A(2)C(3)B(4)C(5)C
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is moreBe selectiveIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and chartsVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A strong call to actionA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
1Do you have to gather all the information since you entered the company before writing the annual report1
AYes
BNo
CNot given
2Is it reasonable to include everything of the company in order to make the annual report informative2
AYes
BNo
CNot given
3What does the underlined phraseLess is moremean3
AUsing fewer wordsmaking fewer partsand so onis simplerand more efficient than the opposite
BThe fewerthe better
CThe morethe better
4Which is NOT TURE for the functions of the visuals and charts4
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
5How many steps should you take to make your report impressive5
AFive
BThree
CFour
完形填空题(500分)
正确答案：(1)B(2)B(3)A(4)C(5)C
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